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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,321 Reviews

2,321 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 15, 2024

Service was fast and no hassle. The service representative was timely and informative. The waiting area is spacious. More

by joegjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in the service department.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit, Joe! Thanks for bringing your Honda in for service, and we're glad that you had timely service and a nice area to wait in for your car. See you next time!

November 15, 2024

Didn’t reset my maintenance light Fairly quick Too much money to replace tire, went elsewhere More

by littlefoootojd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your service visit for your Honda. We will keep your comments in mind as they will help us to improve the services that we offer such as tire replacements. If you choose to return, we hope to provide you with a five-star experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 14, 2024

Excellent customer service! My representative, Robert Gonzales was attentive and absolutely took care of my car services issues with ease. More

by kwishoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the experience we hope to bring to all our service customers! We're glad that Robert provided you with the kind of treatment that your Honda deserves. Thanks for coming by, and we hope to help you out in the future!

November 14, 2024

Went in for an oil change and now there is a big puddle of oil under the car!!!!!! More

by dittech24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Raygoza
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your oil change. To resolve any outstanding issues that resulted from your service visit for your Honda, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 13, 2024

You have a excellent dealership that's why I've been with you over 10 years and will continue another 10 years More

by judith_rexsds0dd11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Here's to another 10 years together, Judith! We appreciate you sticking with us all these years with our service team. Thanks so much, and we'll see you next time!

November 12, 2024

They finished my car on time and they did good job and the same time they did an estimate for the next visit More

by Ginny Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
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Nov 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying service visit, Ginny! We strive to provide timely service so you can get back on the road in your Honda. Thank you, and see you next time!

November 12, 2024

Excelent customer service he help me resolve all my questions and concerns that I had More

by Wilber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the positive feedback on your service visit for your Honda, Wilber! Please let us know what else we can do for you. Thank you!

November 12, 2024

Leo was really helpful. l, explaining with detail what was wrong with my car and how to solve it. More

by salazarvictor36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's what we aim to provide--the answers to your service issues, Victor! Thanks for trusting Leo and coming by for the service of your Honda. We look forward to seeing you in the future!

November 12, 2024

The guy that help us was nice and he explained everything the car needed. Thanks More

by mcjc7@yahoo.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your service visit went so well for our Honda! It's important for us to provide quality service for our customers. Thanks for stopping by, and we'd love to work with you again!

November 12, 2024

Manny was the tech who assisted me. He was very professional and helpful. He also answered all my questions and provided outstanding service. The maintenance was done quickly and very t More

by eribertotorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We strive to provide thorough service for our customers, and we're thrilled that Manny delivered that to you, Eriberto! We also like to let you know what may be next on the table. Thanks for putting your trust in us, and we hope to see you again!

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