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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,405 Reviews

2,406 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 24, 2024

It would be better if you start the car wash again. You used to have it before the pandemic. Other dealers have it back long time ago More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Rigo. Thanks for sharing your feedback with our team. We will keep this in mind for the future, as we always want to make life easier for our customers. Thanks once again.

December 24, 2024

2 stars for fast service. I mentioned that I’d recently got new tires and the low tire pressure alert has been on ever since. The alert seemed to be cleared when I picked up More

by K.Larsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate you sharing your feedback in regards to your recent service. I'm sorry to hear about your tire pressure light and would like to discuss this with you further to ensure you're satisfied. Please call or email me at your earliest convenience so that we can get this sorted. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 23, 2024

Got great service as always. Julie made sure everything was taken care of. Thank you More

by alohajoe. Seiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! Nothing makes us happier than ensuring our customers leave with a smile. We’re always here to help keep your vehicle running smoothly!

December 23, 2024

I need help to register the apps on my cell phone, you don't want to help me, they tell me that every time I need something I have to go personally to Honda More

by Azael.ortiz911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Montoya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel y amir
Dec 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we value your feedback and would like to learn more about your experience. Please reach out to me at your earliest convenience to provide more details and identify a resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 21, 2024

Very good service. Job completed on time. Friendly helpful staff. I am very satisfied. Thanks More

by tslick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Dec 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, we're so glad you were satisfied by your experience with us! Your happiness is our priority.

December 21, 2024

Oscar in service department super He took good care of me Would recommend your dealership More

by tbird67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in service
Dec 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! We’re glad we could meet your service needs. Our team is here whenever your vehicle needs care—see you next time!

December 19, 2024

Julie is a great service advisor. She always gives honest and helpful tips. Came on a Saturday so the wait was a bit long. Nice waiting area with plenty of seating. Used a coupon for More

by mlee9097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie c
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We love to hear these kind words about Julie! She is a valued member of our team and this will surely make her day. Thank you, and we hope to see you again soon.

December 19, 2024

I went in for an oil change, and on my paper work they wrote Oil change, tire rotation, and inspection. I never received a tire rotation More

by Destgomez02
Recommend Dealer
No
Employees Worked With
N/A
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear about this discrepancy with your recent service. Would you be willing to discuss this with me so we can the situation resolved? I'm happy to look into this for you and find a resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 19, 2024

Professional services courteous employee attitude, clean facilities,fair prices Knowledgeable advisers, Convinient location,comitet to costumer satisfaction. More

by jromanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It's great to know that you had an amazing experience, from the facilities to our team to the location. Thank you, and we hope to see you again soon.

December 19, 2024

Its a good dealership but it all depends on the service advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. More

by SamuelA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None recognized
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Samuel. We're sorry to hear that your recent service visit did not meet your expectations. We hope to resolve this issue and would like to hear more from you about what happened. Please reach out to me at your earliest convenience. Thank you, and have a great day. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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