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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,353 Reviews

2,353 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 05, 2025

When I come to the service, I requested only do engine oil change with multipoint inspection. But after service paperwork mentioned that I was declined the multipoint inspection and paperwork didn't attac More

by priyantha37
Recommend Dealer
Yes
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate you taking the time to leave this positive rating and honest feedback for our business. We always want to deliver excellent service to our customers, and we always appreciate it when they share their honest thoughts with us. If you would like to talk about getting a copy of that inspection report, please reach out to our service center directly. Someone there should be able to assist you.

May 05, 2025

Bad It wasn't a good experience It wasn't a good experience bad service and bad experience bad customer service More

by diewiif
Recommend Dealer
No
Employees Worked With
Aaron Perez
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May 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey there. We're sorry to see that your recent experience wasn't what you'd hoped. We'd like to help if we can, so please reach out to me with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 03, 2025

Worst service I got from Honda Cerritos , after oil change oil coming from dog nut More

by BIPLOB
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry to hear you’re seeing an oil leak after your recent service. We take this seriously and would like to make things right. Please reach out to me so that I can help. Thank you for letting us address this for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 03, 2025

He got my car processed through maintenance fast and speedy! He's very kind and efficient More

by nyomanrindu
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jonathan’s speed and kindness are exactly the service standards we strive for. We're glad he got you back on the road so quickly! Thank you so much, and we hope to serve you again someday.

May 03, 2025

They don't deliver what you ask for. . and you leave messages and no one calls you back. More

by neevamo1
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brian Ortiz and another guy last name Ortiz and Christina Ortega
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry we missed your call. Your feedback is important, and we’d like to make things right. Please reach out to me so I may assist you. We appreciate the chance to earn back your trust. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 02, 2025

No uber to go home expected to wait 3 hours for my car but u guys had shuttles for the mall? More

by pa.ag95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry for the inconvenience you experienced waiting for transportation. It's important to us that we prioritize the convenience of our customers, and if you'd like to discuss this further, please contact me. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 02, 2025

Efficient and easy to drop off and pick up vehicle Customer service was great Quick More

by franco_allison
Recommend Dealer
Yes
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Dropping off and picking up should be easy, and we’re delighted our team made it so quick and straightforward for you. Exceptional customer service is our promise. Next time, try our online service scheduling to save even more time.

May 02, 2025

This dealership have polite, well inform employees, who has always make me feel relaxed and comfortable. More

by s_dromero63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pacheco
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we're delighted to hear you enjoyed your visit with us! We're glad to have earned your trust and appreciate you noticing our team's kindness. See you next time!

May 01, 2025

Service Department was very helpful. Explained that my vehicle is due for alignment. The service was fast. More

by rolandcrutaquio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad we could help you with your vehicle alignment. Keeping our customers safe on the road is one of our top priorities, and if you need anything else, don't hesitate to reach out. Thank you!

May 01, 2025

Jorge explain to me what the issue was with my vehicle and answered any questions I had. Good customer service More

by María Vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Maria. We're grateful for the praise for Jorge! He always takes the time to make his customers feel comfortable. If you think of any other questions, you're welcome to contact us. Thank you!

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