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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,137 Reviews

1,137 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 14, 2024

It’s always clean. Most service advisors are pretty friendly. They get you in and out More

by sergio.alatorrednc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're glad to hear you appreciate our clean environment and efficient service.

May 14, 2024

Anthony was great & he gave great customer service. I got my oil change quickly however prior to being seen was not that great. I got there early and hoped to get seen prior to my appointment but had a More

by willjcard196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience, and I'm glad to hear Anthony provided great service during your oil change. We appreciate your feedback and will work to ensure smoother appointment times in the future.

May 14, 2024

Robert was really nice from start to end . I’ll be sure to ask for him next time . Super informative of the progress of my vehicle. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Robert provided you with excellent service and kept you informed throughout the process. We look forward to assisting you again in the future!

May 14, 2024

Took my car for a B127 and tire pressure light initially they said it would take an hour to an hour in a half and it took longer so my 3year old and I waited they left home for the day and they forgot about More

by loschinos013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor in the service department
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sincerely sorry for the inconvenience you experienced during your recent visit. This does not reflect the level of service we aim to provide. We'll address this internally and hope to provide you with a better experience moving forward. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

May 14, 2024

Anthony was very helpful. It was a very fast service. Thank you so very much. More

by maritzabecerra89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words, Anthony is a valued member of our team! We're thrilled to hear you had a fast and efficient experience with us. See you again soon!

May 14, 2024

Service is a little bit too long due to the fact that I had a appointment 2hours and 15 minutes More

by ajgriods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember he’s name
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the extended wait during your appointment. We'll work to ensure future visits are more efficient. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

May 14, 2024

This dealership is amazing, reliable, and fast! They took great care of my car during service. It drives like it’s brand new! More

by Destinygast1
Recommend Dealer
Yes
Employees Worked With
Mihai Constantinescu
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for the kind words! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

May 14, 2024

Eazy and friendly helping other out that need it service fast appointment and responding team More

by bubbalocc562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to have been able to meet your expectations. We can't wait to welcome you back for your next visit!

May 14, 2024

I was meet at my car, everything was explained, service was fast and I got a text when done More

by brassbarhigh09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service fast and efficient. We aim to provide top-notch service to all our customers, and we're glad we could meet your expectations. We look forward to serving you again in the future!

May 14, 2024

I really good experience service was very fast and the personal seemed very reliable and quick More

by borgebrandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Castro
May 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear you had a great experience with us. Our team works hard to provide reliable and efficient service to all our customers. We appreciate your support!

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