Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,318 Reviews

2,318 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
October 22, 2024

Good good good Good good good Good good good Good good good Good good good Good good good More

by dalarsconas5455dss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

dalarsconas5455ds, seeing your five-star review is fantastic! We're thrilled to know your experience at our dealership went smoothly. Thanks so much for visiting us!

October 22, 2024

The best Dealership they make you feel welcome and Standley Han met all my expectations. More

by chinnitanena24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We’re here whenever you need us and look forward to your next visit.

October 22, 2024

Dealership always takes forever to do a simple service for any vehicle. The promised times are a joke and I’ll rather take my business elsewhere. Made me wait an hour and a half after promised time and re More

by dmledezma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Marquez
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in the delays with the service of your Honda, dmledezma. We appreciate you bringing this up so that we can address these issues and provide you with a five-star experience if you choose to return. Please reach out to us if you have any further concerns or questions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 22, 2024

I always go with Javier Peña, he is a very good service guy and always makes sure I get the best deals on my car service. More

by Masiel huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy you had a fantastic experience! Feel free to stop by anytime, we’re here to help.

October 22, 2024

Took car in for regular service. Oil change car wasn’t performing quite right and the Service writer was able to find a recall for the problem I was explaining to him More

by meh90712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer, Ruben Marquez
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that our staff could detect the issues that your Honda was facing through your oil change appointment, meh90712! We're always looking out for issues that may be affecting the performance of your car. Thanks for giving us your business, and we wish you safe travels!

October 21, 2024

I always come to this Dealer. It’s always clean. and your car gets done the right way. More

by joseaguilar45554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review! We’ll be here for your next visit.

October 21, 2024

The service department was fast and friendly, even though I waited for my car. The service provider was also friendly and told me every step what were they going to do. More

by rachel3lias81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your positive feedback makes our day! Please visit us again soon.

October 21, 2024

I appreciate the focus that is put into the customer care experience and overall attention to detail. More

by cordell.allmond25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear you had a wonderful experience! Don’t hesitate to reach out anytime.

October 20, 2024

Nice waiting area for customers. Friendly customer service and timely response to my questions. They know my truck history well. More

by robo1308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! Reach out if you need anything at all.

October 20, 2024

Was in and out in a timely manner. I even went back for a concern I had two days later no problem. More

by rm2_nelsonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George service department
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to know you had a great visit! Let us know if you need anything else.

...
52
...