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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,457 Reviews

2,457 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 21, 2024

Mal service en Honda pilot liqueo de aceite en el motor y un olor gasolina More

by baad_boy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Entendemos que trajiste tu Honda Pilot por una fuga de aceite y un olor a gasolina, y queremos resolver la situación. Por favor, comunícate con nuestro concesionario para que podamos solucionar los problemas de tu Honda y ofrecerte una experiencia de cinco estrellas. Gracias. Kevin Harris | Gerente de Relaciones con los Clientes | 562-345-9100 | kevin.harris@normreeves.com

November 21, 2024

It took 3 hours for a scheduled appointment. Service needs to be faster for a scheduled appointment. More

by ortiz.dainn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback on your scheduled service appointment for your Honda. The delays you experienced will be addressed with our service team so that you can enjoy a five-star experience the next time you stop by. If you have any questions, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 21, 2024

Service was excellent Service is always been excellent. I could depend on Honda. Will Will always recommend Honda service make sure I always go there. More

by firefix5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Julie is awesome
Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you sticking with us for service! Thanks also for the compliments for Julie and recommending us to your circle of friends and family. See you next time!

November 21, 2024

Car has been running worse every since I took it in. Even after they supposedly checked it again the following weekend, it's still running worse than when I neighbor l brought it in. I will comparing l More

by micdeleon2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager Cristina I believe
Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service visit for your Honda so that we can properly address what issues your car may be facing. Please contact us to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 19, 2024

This dealership has great service, I was in the other day for an oil change and alignment. After the test drive they did, they found a different problem about loud road noise with the back right tire. The pe More

by brette94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that Leo could detect the other issues that were affecting your Honda, Brett! It's a good thing that you brought your car in for a standard oil change and tire alignment so we could discover your rear tire issues. Thanks so much, and we're glad that we could resolve your service issues! See you soon!

November 19, 2024

Very poor customer service wasnt told that my rearbtake light was out. only found out by passing motorist. Mr. Muquel Cabrera never informed me that it wa out. not on paper invoices or verbally. a very More

by Bestsy
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Miquel Cabrera
Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback on your service issues, including the rear brake light, for your Honda, Bestsy. These are issues that we will address with our service team. If you would like to discuss the matter in more detail, please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 19, 2024

Service Advisor Joseph Vargas is excellent with his customer service skills and communication with customers. More

by lanecathy65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Joseph could perform great service for your Honda, Cathy! Thanks for bringing your car into our shop, and we can't wait to help you again.

November 19, 2024

Trevior is a good in service and very easy to understand . Good job I will ask for him in my next service. More

by hglenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that Trevor provided you with excellent service for your Honda! Please let us know when you need your next appointment. Thank you for stopping by!

November 19, 2024

My car service was just minor- replacing burned out tail gait light. I was out by 12pm as I have an appt later at 1:30pm More

by ssovanphat1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben sorry forgot his last name
Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying service visit to replace the burned out taillight for your Honda! Please let us know what else we can do to boost your next visit to a five-star experience. Thank you!

November 17, 2024

The BEST. This Norm Reeves Honda Cerritos has been part of my life for the past 30 plus years. As an adult I've purchased nine cars in total. With more to com More

by Porterfam10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vargas, Service-5 Stars
Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Wow! We're so flattered that you've stuck with us for more than 30 years and purchased nine cars! Thanks for sticking with us, and we look forward to another 30 years. See you soon!

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