Norm Reeves Honda Superstore Cerritos - Service Center

I am happy with the Service as always. The technician was very helpful, quick and thorough about the process. The technician was very helpful, quick and thorough about the process. More

Terrible customer service. I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with me what was wrong with my car. More

Service was completed quickly and no unnecessary services were recommended. Advisor gave a decent coupon. were recommended. Advisor gave a decent coupon. More

No one ever texted or called me that my car was ready for pickup. There was no phone number written for me to call. I waited there for 4 hours. When I asked the guy he said he forgot to send a text. Such a w pickup. There was no phone number written for me to call. I waited there for 4 hours. When I asked the guy he said he forgot to send a text. Such a waste of my time. I always have problems here, this is my last time coming to the Cerritos location. Train your workers better. More

The service center mechanics are not thorough. They never fix what they say. They're going to fix and when they fix something, they actually, I have to take it back, for example, the last time the They never fix what they say. They're going to fix and when they fix something, they actually, I have to take it back, for example, the last time they changed my torque in my trunk and left the back seat lever unclipped, so I had to make a trip back. To the dealership, which takes my time up, and I shouldn't have to do that. Previously, they supposedly fixed my motor mounts that i'm not even sure were broken because the the same problem was there and the last time they told me it was because my rear motor mount was bad, which they should have known that from the beginning if they were really good mechanics. More

I trust your service because of your service person Michael Barr he did a goo job thank you Michael Barr he did a goo job thank you More

Leo was super nice and he kept me updated in a timely manner. My visit was pleasant. manner. My visit was pleasant. More

Anthony Ortiz is the best- he always listens to my concerns and talk me through what they will do to remediate the problem. concerns and talk me through what they will do to remediate the problem. More

Norm Reeves needs to train all techs to treat repeat customers with discounts wherever possible! customers with discounts wherever possible! More

Ruben was great and helped us with everything we needed. Helped me find what I was looking for and made my experience easy. Helped me find what I was looking for and made my experience easy. More