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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,377 Reviews

2,377 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 29, 2024

Thank you Oscar for all of your help with my Van. I really appreciate your hard work. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your van is back in shape with the help of Oscar, Robert! Thanks for sharing, and make sure you check out our service specials before you make your next service appointment.

October 29, 2024

From the time I got to my appointment customer service was friendly fast and fabulous. Thank you :) More

by joanmacias20425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service visit for your Honda, Joan! Thanks for the kind words, and we hope to serve you again.

October 29, 2024

Very good service and excelent attention, fast service and comminication was also good and delivery on time More

by dalonsosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we pride ourselves on providing to our customers, dalonsosan! We're glad that's the experience you were given. Please let us know what we can do for you and your Honda next time. Thank you!

October 29, 2024

My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More

by marlene.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Two hours for a thorough Honda service appointment sounds excellent, Marlene! We appreciate your comments and will pass them on to Oscar. Thanks so much, and we can't wait to help you again!

October 29, 2024

Worse experience Iva head and I have been getting my car service for 10 years here now. First time being dissatisfied More

by Jocelyn0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie canales
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since you've been a valued customer for 10 years, Jocelyn, we're concerned that you were dissatisfied with the service that your Honda received. We'd like to learn the issues that you encountered so that we can serve you better. Please contact us with your concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

Great service very professional I couldn’t ask for a better service rep. Would recommend to other friends. More

by m_gvlleses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service visit for your Honda went so well, m_gvlleses! Thanks for recommending us to your friends, and we hope to work with you again.

October 28, 2024

Inside deep scratches when seat was getting fix. They don't think they should fix their mistake. More

by mfjohanson04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sevice Dept. Jonathan
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to read that your seat wasn't in the condition you expected after your Honda service visit, mfjohanson04. To resolve any outstanding issues, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

Disappointed after having to return to the service dpt for a mistake that was made on their end the first time around…getting my vehicle back the second time was an even bigger disappointment. My vehicl More

by montoyadandre_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dpt
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, montoyadandre_00, and are concerned that you've had two dissatisfying service experiences. We'd like to make things right, so please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 27, 2024

I have always come to this dealership and had a great service. This time was the worst service. I don’t think I am coming back here. The person who was in charge of the service on my car was terrible. More

by sophiacruz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person in charge of getting my car serviced
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, Sophia, we'd like to learn more about the issues you faced during your service visit. That way, we can work on improving them and provide you with the five-star service that you've come to expect. Please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 27, 2024

Very helpful dealer. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. More

by guzman.luis1153_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a successful visit, Luis! We're pleased that received all the help you that you needed and that the wait time wasn't too long. Remember to check out our service specials before you next visit. Thank you!

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