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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,385 Reviews

2,385 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 25, 2024

I always love taking my car to serviced at Norm Reeves Honda. They are fast and very reasonable More

by Delores Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of review we like to read, Delores! We're pleased that you've experienced fast and reasonable service for your Honda and welcome you to return. Thank you!

October 25, 2024

Very bad, they didn't even support me with the Hondalink apps, they tell me that I always have to go to the dealer More

by azael.ortiz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel seller
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that your service visit for your Honda did not go as expected, azael.ortiz91, and you didn't receive enough assistance with the HondaLink apps. Since we value you as a customer, please contact our dealership to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 25, 2024

The customer service was great. Michael was personable and helpful. However, when booking an appt, rather than walking in for service, you should receive preferential timing for you More

by KJpartyof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We will take your feedback back to our service team and discuss these considerations about appointments receiving preferential treatment, KJpartyof5. We understand it can be frustrating to have to wait. However, we're delighted to hear that Michael gave you a fulfilling experience despite the wait. Thanks so much, and we hope to see you and your Honda again!

October 25, 2024

Good service and all the staff were professional and nice. I would recommend friends and family. More

by giselle_moniquee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback on your service visit for your Honda, gidelle_moniquee! We would like to learn more about your experience to iron out any issues and provide you with a five-star experience next time. Thank you, and we hope to see you again!

October 25, 2024

Good customer service this attention is very good and time service is ok when I made my appointment all way looking my best way to make More

by manuelochoaazqr10707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback and are happy that you had a good experience. We'd love to make your next service visit for your Honda an even better visit, so please let us know how we can elevate your next appointment to five stars. Thank you, and we hope to hear from you soon!

October 24, 2024

A customer sales person by the name of Meysam Kaed helped me with a financial issue. Although he gained no benefit from it he took the time to help me find a solution to my problem. I was in and out of there More

by DV
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

DV responded

So far everyone at the Norm Reeves Honda Superstore in Cerritos has been kind, helpful, and awesome. Shout out to everyone involved in helping me behind the scenes in the past, and good job to everyone as a whole at the Norm Reeves Honda Superstore.

October 24, 2024

Everyone was very nice and polite. I just wish that the waiting area had better amenities like snacks and drinks. Also the store lacks honda items like sun shades with honda logo. I th More

by manny2creed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Dept.
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value the feedback you provided to us, Manny. This will help us make improvements like adding better refreshments and more Honda accessories. Plus, we can work on improving the waiting times and consider the other ideas you brought up. Thanks so much, and we hope to provide you with a five-star experience in the future.

October 24, 2024

I'll give a positive rating because it is not the service persons fault that affected my my experience. I bought a pretty expensive vehicle from this dealership and added the tow hitch since my nephew is More

by eddy04g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in the miscommunication you received regarding the installation of a tow hitch for your Honda, Eddy, especially because you needed it for your nephew. The feedback you provided us about the availability of loaner cars will help us to fix this issue as well as the miscommunication about when the service technician had hours. Thanks you for sticking with us, and if you would like to discuss the matter in further detail, please let us know.

October 24, 2024

When I came to my routine service, they have done very quickly and super quality More

by mahindalindara64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, mahindalindara64! We strive to give exceptional service paired with efficiency, and we're glad that is what was delivered. Please feel free to contact us in the future for another service appointment for your Honda. Thank you!

October 24, 2024

Bad service for me 😔 I was so disappointed for keep me waiting for more than 1/12 just pick up my car was ready day before More

by javierbello12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was in service department
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that you experienced delays in retrieving your Honda from our dealership once it was ready, Javier. This is not the type of service we strive for, and we will use your feedback to reduce waiting times. If you have any other questions or concerns, please reach out to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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