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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,316 Reviews

2,316 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 18, 2024

I came for an oil change and brake that makes a sound every time I press on the brake, it sounds like wind going into a tunnel. The service adviser, Bryan Salas, told me it is a common sound for the brak More

by Nancyt
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susanna Yim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are disappointed to hear about your experience with your vehicle after visiting our service center. At a time that works for you, please reach out so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

Excellent service every time oscar is the best at what he does. Thank you so much More

by Goofee Gyrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review! We are happy to hear about your positive experience with Oscar. We hope to help you again soon with your future service needs.

October 18, 2024

she’s one of the best service provider in honda i have dealt with thankyou More

by johndavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie,Canales
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a positive review! We are happy to hear about your experience with our service team. We hope you choose us again for your future service needs.

October 18, 2024

Nice and clean honda store. and service was good . Thanh is an excellent service guy to help what we need. Thanks Thanh More

by aat5753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are happy to hear about your positive experience at our dealership and with Thanh and our team. We hope to help you again with your future service needs.

October 18, 2024

My service was quick initially the rep was not believing my what was wrong with my car but the service replaced the part More

by nancy06121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

So glad we could assist you! Visit us again whenever you need.

October 18, 2024

Friendly staff with great service for all your car needs. Highly recommended if you’re in the area. More

by emilyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your fantastic review! We're here anytime you need us.

October 17, 2024

Joseph Vargas was my service writer and was outstanding. The complete experience was fantastic, I was in for an oil change and inspections. I only had to wait 30 minutes and my vehicle was ready with a some More

by Von35_Us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It's wonderful to hear you had a great experience. We hope to see you again soon.

October 17, 2024

I love their service. Honesty and no false scary service requirements. Friendly people and lovely ambience. More

by harshvthaker007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5 stars! Let us know if you need anything in the future.

October 17, 2024

Very nice attitude, and helpful staff! Since making the appointment till getting my car back. More

by cfarias.zrq237227
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review and sharing your positive experience with us! We are happy to hear about this and hope to see you again for your future service needs.

October 17, 2024

Your service attendants should be a little more courteous. Otherwise, the customer experience was good. More

by oestriella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review. We appreciate the feedback and will use this to help provide the quality customer service that you deserve. We hope you choose us again for your future service needs.

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