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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,377 Reviews
Call Service Center (562) 888-5100

2,377 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 24, 2024

When I came to my routine service, they have done very quickly and super quality More

by mahindalindara64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, mahindalindara64! We strive to give exceptional service paired with efficiency, and we're glad that is what was delivered. Please feel free to contact us in the future for another service appointment for your Honda. Thank you!

October 24, 2024

Bad service for me 😔 I was so disappointed for keep me waiting for more than 1/12 just pick up my car was ready day before More

by javierbello12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was in service department
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that you experienced delays in retrieving your Honda from our dealership once it was ready, Javier. This is not the type of service we strive for, and we will use your feedback to reduce waiting times. If you have any other questions or concerns, please reach out to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 24, 2024

avery was a such wonderful help and helped me find a car. so happy yay! More

by nemraac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery
Report | Print
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you found the right Honda and are happy that Avery could be such a big help, nemraac! Thanks so much, and please let us know what else we can do for you.

October 24, 2024

I took my car for service next day it was down for battery did they check everything? I doubt about it are you check properly in everything this is a second time it happens let me tell you something I More

by jaimie_garcia9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name
Report | Print
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty to our dealership so we're disappointed that you were dissatisfied with your service visit, Jaimie. We aim for satisfaction and would like to learn more about the issues that you faced. Please contact our dealership so that we can resolve any issues that arose. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 24, 2024

They are always friendly and helpful. They are knowledgeable in their area of expertise. And the communication is excellent. More

by dabasscat1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you returning to get your Honda service, dabasscat1960! Thank you for all the compliments, and we're happy that you felt well-informed. We're looking forward to seeing you again!

October 24, 2024

Good experience always and the waiting room is not confortable at the time I waiting More

by Sandralamas45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor is an excellent adviser
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty is greatly appreciated, Sandra, and we're happy that your Honda service visit went well with Trevor's help. We value your feedback on our waiting room and will look into this for you. Thanks for letting us know, and we look forward to seeing you again!

October 23, 2024

Top notch! Joseph was a pleasure to deal with and Mike Monell was very helpful. Totally impressed! More

by todd84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Mike Monell
Report | Print
Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that, Todd! We're glad that Joseph and Mike could service your Honda, and we will pass on the compliments. Thanks so much, and we look forward to serving you again!

October 23, 2024

Horrible service. They wanted me to buy tires and never checked to see why at 12k miles. I found myself the alighnment was off. Bad service and attitiude multiple time More

by jkarzola41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that your service visit for your Honda wasn't up to your expectations, jkarzola41. If you would like to discuss the issues you faced, including the alignment your car received, please reach out to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Horrible customer service from the Advisor and manager as well. Didn’t even solve my problem or concerns. No updates!!! More

by adlis
Recommend Dealer
No
Employees Worked With
Darrell Pork
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (Advisor)
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to hear about the issues that you encountered when you brought your Honda in for service, adlis. That way, we can discuss the issues we need to improve upon with our service staff and give you a five-star experience next time. Please contact our dealership to discuss these matters with our dealership representatives. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Quick service. Pleasant service people. Happy to use them again when I next need service. More

by lee.powell5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service that we aim to provide to our customers, Lee! We're glad that your visit was quick and pleasant. Thanks so much, and we look forward to you returning with your Honda!

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