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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,137 Reviews

1,137 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 09, 2024

Ruben was a great rep who was very couteous and knowledgeable about Honda and tires . It was great to see such a busy shop in action on a saturday morning. Even one of the managers was impressed More

by r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben at service dept
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience, [Reviewer's Name]! We're delighted to hear that Ruben provided exceptional service and that you enjoyed our bustling atmosphere. We appreciate your support and look forward to serving you again at Norm Reeves Honda.

Helpful
May 09, 2024

Service for a standard oil change and tire rotation took over 2 hours. Was promised for 1 hr service. When I received car back there was oil marks on door handle, hood and bumper. More

by R1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Perez,
Report | Print
May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your recent visit. This falls short of our standards, and we're committed to customer satisfaction. Please reach out to us so we can discuss this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
May 09, 2024

The staff I speak with every time I go are always so kind and helpful. They give me great advice. More

by cmparkmainn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Report | Print
May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with excellent service and helpful advice. We appreciate your support and look forward to assisting you again in the future.

Helpful
May 09, 2024

very helpful workers, performed quick service on my vehicle. would recommend to family and friends. More

by ericviz562e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oscar ortega
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear about your positive experience with our team. We appreciate your recommendation and look forward to serving you and your loved ones in the future.

Helpful
May 09, 2024

Professionalism Great with the Men. However, most of the Females are Not Friendly. I like when the Men listen and Not cut you Off in Mid sentence. More

by sharonbeckles57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We strive to provide excellent service to all customers, regardless of gender. Your comments will help us improve, and we appreciate your input.

Helpful
May 09, 2024

Fueron muy amables y no tarde tanto, apesar que no tenía cita. Y otra persona me ayudó con algo en micarto que yo no sabía. More

by marichuy-reyes23
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mantenimiento
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear this feedback! We always strive to provide excellent customer service. Thank you for your kind review, and we hope to see you again soon!

Helpful
May 09, 2024

No good customer service during my visit. I feel they rude and not approachable, they are racist More

by jrramoranfd20144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance , service dept and the cashier
Report | Print
May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. We strive to provide exceptional service to everyone who walks through our doors, and we apologize if we fell short of your expectations. Please reach out to us directly so we can address your concerns and make things right. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
May 08, 2024

Service department is always great. They don’t pressure you to do unnecessary services. Very helpful and honest! More

by Troysugita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service department. Providing honest and helpful service is always our top priority. We appreciate your support and look forward to serving you again in the future!

Helpful
May 08, 2024

The only reason why I’m giving a 5 star review is because Aaron Perez was amazing and very helpful! His customer service was amazing . More

by elizabethalezrt32730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Report | Print
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Aaron provided you with exceptional service! Thank you for taking the time to share your experience with us. We look forward to serving you again in the future!

Helpful
May 08, 2024

Nice people. Very helpful. Everyone tried to help me with my problem, finally George did it! More

by florespinoza1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear our team, especially George, could assist you. We're here for any future needs you may have. Drive safely!

Helpful
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