Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,062 Reviews

1,062 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
April 30, 2024

Fast and complete service. They showed me where my car needed work and what I can do to take care of it More

by juandvacaeelrs25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your experience and that we could provide you with fast and comprehensive service. Should you have any further questions or need assistance, please don't hesitate to reach out.

Helpful
April 30, 2024

Missed comp car wash. Told due for water pump, I was caught off guard, 60k miles seems premature. More

by fjmehg50sbz
Recommend Dealer
Yes
Employees Worked With
Forgot
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the missed complimentary car wash. Regarding the water pump, our team follows manufacturer recommendations to ensure vehicle safety and performance. Please feel free to reach out if you have any further concerns.

Helpful
April 30, 2024

Everything was great but my 1 issue is that I did not get a reminder sticker in my window for my next service. More

by Chrissyejohnson@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the oversight! Please feel free to stop by, and we'll happily provide you with a reminder sticker for your next service. Thank you for bringing this to our attention.

Helpful
April 30, 2024

Jonathan is a great advisor and good customer service. He is very precise and kind. More

by edgarjaime2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan From service department
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Jonathan! We're glad to hear about your positive experience with his service. We appreciate your feedback and look forward to assisting you again in the future.

Helpful
April 30, 2024

Marvelous the wait was quick they explained my service and said what they said they were going to do when my car was ready.. More

by mdrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with us and that our team provided clear communication throughout your service visit. We appreciate your business and look forward to serving you again in the future.

Helpful
April 30, 2024

Great service. Love my service Advisor Julie. Been going to Norm Reeves Cerritos for many years. More

by letiabrego7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Cerritos and for your loyalty over the years! We're delighted to hear that Julie provided you with excellent service. We look forward to continuing to serve you in the future.

Helpful
April 30, 2024

The best thing about the service that I received was the turnaround time to service my vehicle. I was told that it was long and I may have to pick the next day, but it was ready atleast two hours before clo More

by RH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you were pleased with our quick turnaround time! Thank you for choosing our dealership, and we look forward to serving you again in the future.

Helpful
April 30, 2024

Very helpful and understanding . Took the time to go above and beyond for the customer’s satisfaction . More

by khmergemini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're always here to help in any way we can.

Helpful
April 30, 2024

I was very happy with the service. Leo was very helpful and professional. I definitely would bring my car to this dealership when there is an issue. More

by ncnguyen95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided you with excellent service. We look forward to assisting you with any future car needs you may have.

Helpful
April 30, 2024

It was fast and easy, great customer survive and enjoyed how quick it was. Thanks More

by Axeenriquez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're delighted to hear about your positive experience with us. We strive to provide excellent customer service and make the car-buying process as seamless as possible. If you have any questions or need further assistance, feel free to reach out.

Helpful
1
...
6
7
8
...
107