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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,022 Reviews

1,022 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 08, 2021

Ramiro Garcia provided me great consultation, by thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him More

by irios228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Garcia
Jan 11, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and 5-stars, Irios!

December 26, 2020

i bought 2017 crv and the seller lied to me about 5 yrs map update because they charged $79 to updated. very bad dealer to More

by Tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Tabatabai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello Tj, we are concerned to read this feedback and would appreciate the opportunity to talk about this with you. Please reach out at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2020

Got a safety recall notice that my airbag may act like a bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning app More

by maikmartinez
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan
Dec 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello Maik, we are very concerned to read this review about your airbag and would like to talk more about this with you. Please give me a call at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

October 29, 2020

I dont have any hesitations when a friend of mine ask me to make an inquiries with a car.The agent explained it in detail and everything has been well said. More

by Xanthine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-stars and great review, Xanthine!

September 28, 2020

I just wanted to thank Norm Reeves Honda Superstore Cerritos, for having such a superb staff/salesmen who actually care and are willing to go out of their way to satisfy their customers! You honestly c More

by Carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate the 5-stars and great review, Carmen!

August 31, 2020

Bryan Salas helped me with getting my CR-V and Accord serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the servi More

by Nano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Sep 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the positive feedback about Bryan and the 5-star rating, Nano!

May 31, 2020

Received an excellent service from Christina Nuval. She is very friendly,professional, and greeted us with a sweet smile. She is very knowledgeable with all the features of the vehicle and explained its f More

by amyevaldez
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share about your experience and the 5-star rating, Amy!

March 28, 2020

Ziggy was a great sales men from greeting me at the door to getting me into a car I like highly recommend him thanks again ziggy. More

by Scherrll1
Recommend Dealer
Yes
Employees Worked With
Ziggy Estrada
Mar 30, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and 5 stars!

March 20, 2020

I had a lease sales people told me they will charge me due to excess millage ,had me pay a lot and they added that to the new car I bought .checking all their charges all their charges was not explained r More

by s7ill
Recommend Dealer
No
Employees Worked With
Sanchez
Mar 23, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we would appreciate the opportunity to speak with you over the phone about your lease. Please reach out at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 14, 2019

I’ve been coming to Norm Reeves for check ups and their customer service has always met my needs. Jojo was a great help when I decided to purchase my car & has been consistently reliable. Thank you! More

by aizabelce
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this great feedback and 5 star- rating, Aizabelce!

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