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Norm Reeves Honda Superstore Irvine

Irvine, CA

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2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

March 15, 2017

Excellent Servic The service representative was very friendly and knowledgeable. He answered my questions and concerns. overall I was very happy with my visit to your More

by stevenkennedy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Monzon
Mar 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Steven, Providing 5-star service is our top priority and we're so happy to see that our team provided you just that. Thanks for stopping by and we'll see you at your next service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 15, 2017

Oil change Sean was very courteous attentive, he was able to get me in and out in an hour and was able to offer me a great price, thank you Sean More

by Andykabir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Mar 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Andy, Sean is an all-star and we're very happy to see that he got you in and out in no time. We hope your vehicle is running just like new and we can't wait to see you at your next service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 15, 2017

Great experience with Michael Jurinek and Rick Acosta . No pressure and just plain awesome customer service . Thank you to Rick for recommending Cilajet . Would defini More

by Happy Honda customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Acosta, Michael Jurinek
Mar 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Rick and Michael are awesome and we're very pleased to see that they took great care of you. Thank you for this 5-star review and we hope to see you soon. Take care! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 15, 2017

They gave me a different APR not what i wanted I bought a car a months ago..When I decided to buy the car, I accepted it with the APR of 5.49. A week later the manager called me that the financial More

by Mary1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Galindo
Mar 15, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Mary, Thank you for informing me of this. The bank did not approve the loan on the original terms submitted. They did approve 10.99 which we extended to you. I apologize for the confusion. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 14, 2017

Easy as cake Thought buying a car would be stressful. Made my experience easy and addressed all my needs. Financially made the best offers compared to other dealer More

by Yssabellla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Khair, Sam Abdel
Mar 14, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We know the car-buying experience can be stressful, which is why we're so happy to see that Joe and Sam provided you with a great experience. We hope you're loving your new car thus far and should you ever need anything, please let us know. We're always here to help! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 13, 2017

2017 Honda Civic Purchase My boyfriend and I came a little after closing and Sebastian still came out to help us and let us test drive a car on a Sunday night. When we came bac More

by danimdunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Kavoosi
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Dani, Thank you for this updated review! We're ecstatic to read this and see that Sebastian took great care of you and got you into the Civic Hatchback you deserve. We hope you're loving it thus far and we can't wait to see you at your first service visit. Take care! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 13, 2017

2017 Honda Civic Purchase Right away my brother and I were greeted with opened arms. Byan Kerr was really nice and straightforward. He did everything he could to make sure I le More

by Vanessa Villalpando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Vanessa, Congrats on your new Civic and welcome to the NR Honda Irvine Family! Bryan is an all-star and we're so happy to see that he took great care of you. We hope you're loving your new Honda and we hope to see you soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 12, 2017

Friendly. We had Great service and got us a great deal. Very knowledgeable about the cars. Our dealer was also very nice and personal. Dealership is clean and o More

by Joshcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Josh, It's a pleasure to read this and see that you enjoyed your visit here. Meysam is a quality member of our team and we're happy to see that he made sure your experience was a great one. We hope you're enjoying your new vehicle and we look forward to see you at your first service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2017

Bought car I had very great time with Sebastian kavoosi and I'm so happy with my car I'm going to recommend the dealership to my friends because i got a very go More

by Ho3in
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Kavoosi
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're very happy to read this and see that Sebastian provided you with the 5-star experience you deserve. Congrats on your new vehicle and we'll see you soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

March 11, 2017

Great service! Dominick was great! Staff was friendly and fast! The wait was a little long but they made sure to address the long wait and we're super professional a More

by Jcarrera34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
Mar 13, 2017 -

Norm Reeves Honda Superstore Irvine responded

We're disappointed about the long wait but pleased to see our team addressed. We hope your vehicle is running just like new and we look forward to seeing you at your next service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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