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Norm Reeves Honda Superstore Irvine

Irvine, CA

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2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

January 17, 2017

Amazing experience This was my first time buying a new car and it went amazing ! Bryan k the internet sales manager was super helpful and not pushy and I left super sati More

by Ashleywise8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr, Sam Abdel
Jan 17, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Ashley, Congrats on your new car and welcome to the NR Honda Irvine Family! We're very happy to hear that Bryan and Sam took care of you and got you into a new car. Thank you for this outstanding review and we hope to see you again soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 17, 2017

A joy rather than a trial. The experience was the exact opposite of the stereotypical car salesperson disaster. The internet sales manager, James Flood, was knowledgeable, effi More

by Ann Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Acosta, James Flood
Jan 17, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Ann, We know the car-buying experience can be stressful, which is why we're so happy to hear that James took great care of you. He's a great asset to us here and we're lucky to have him on our team. We'll be sure to share this review with James and our team. Thank you so much for this awesome review and should you ever need anything, please let us or James know! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 15, 2017

Todd was helpful Todd understood what customer service is all about and was very helpful. Unfortunately we couldn't get the deal done because of the incompetence of an More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Arnold
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Ben, While pleased to see that Todd provided you with quality service, it's disappointing that we were unable to get a deal done. If you'd like to discuss any of the issues you faced, please don't hesitate to contact me. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 15, 2017

Easiest car buying experience Quincy was so easy to work with and very transparent! Very refreshing considering how sleezy most dealerships are. I went to a dozen dealerships befor More

by Kathleen Schaefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quincy Mugg
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Kathleen, We're so pleased to read your review and see that Quincy was able to provide you with an experience that you couldn't receive elsewhere. Quincy is a quality salesperson and is always making sure that people drive home happy. We appreciate both your business and feedback and look forward to serving you and your friends in the future. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 15, 2017

They Sealed the Deal! My husband has always wanted a different car, I believe because his father always talked about as he was growing up! I experienced kind, thoughtful a More

by Kimber Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Abdel, Sebastian Kavoosi
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Kimber Jo, Wow! Thank you so much for this awesome review! Sebastian is an all-star and it's no surprise to read that he's gotten both you and your husband into new cars. Thanks for being valued customers and we look forward to working with both of you for many years! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 15, 2017

Best price and customer service in greater Los Angeles! I searched all over LA and contacted all the main dealerships. Finally I came across Jon Mandujano at Norm Reeves. I must admit I almost chose to purc More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mandujano, Internet Sales Manager, Brian Munoz
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We couldn't be happier reading this review and are ecstatic to see that Jon and Brian went above and beyond to get you into the car that you deserve. We'll be sure to share this outstanding review with them and our team. We hope you're loving your new car and hope to see you soon at your next service visit. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 15, 2017

Norm Reeves Dealship has been a nice surprise Purchased a new 2016 Odyssey this week. Pat Kirby was very easy to work with; very professional. I would definitely work with him in the future. We a More

by rbj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Kirby, Viviana Saenz, Sam Abdel
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Congrats on your new Odyssey and welcome to the NR Honda Irvine Family! It's a team effort here and we're so happy to see that our team made sure you had an outstanding car-buying experience. Thank you for this great review and for your business. We hope to serve you again soon. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 14, 2017

Cilajet Service went in for a service they were extremely friendly and helpful. Everyone there was amazing and Diego went above and beyond def coming back because he More

by alanmtz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego De La Vega, Sam Abdel, Grant Rincon
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Alan, We take great pride in providing quality service and are we're so pleased to see that Diego and our team provided you just that. We'd like to thank you for choosing us here and we hope to work with you again soon. Take care. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 14, 2017

Service Rocks Rolled up needing some keys w/ programmed fobs. Friday am was busy but Diego wrote me up and I was in and out pretty fast. Refreshing to have personal More

by DanOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego De La Vega
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Dan, It's a great pleasure to see that Diego got you in and out in no time. Thank you for choosing NR Honda Irvine and should you ever need anything, please don't hesitate to ask us or Diego. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

January 14, 2017

Great car buying experience with Bryan Kerr Great experience purchasing a new 2016 Civic DX with Bryan Kerr. Bryan's was helpful and knowledgable and showed me the exact the car I was looking fo More

by Steven999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr
Jan 16, 2017 -

Norm Reeves Honda Superstore Irvine responded

Hi Steven, Congrats on your new Civic! It's an outstanding vehicle that we know you'll love driving for many years to come. We're so happy to see that Bryan provided you with a great experience and we hope to continue working with you for many years to come. Take care! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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