Norm Reeves Honda Superstore Irvine

Roy was informative and communitive. Very friendly. Easy to talk to. Listened to my concerns and had a answer to the issue. I would definitely use him again when i bring my car in for service, given the cho to talk to. Listened to my concerns and had a answer to the issue. I would definitely use him again when i bring my car in for service, given the choice of employees. Or i will wait until he is available. More

The experience was very good from start to finish. When I pulled up to the service department, a representative (Roy Candanoza) came out to greet me. He took the mileage, etc. and was very efficient in ge I pulled up to the service department, a representative (Roy Candanoza) came out to greet me. He took the mileage, etc. and was very efficient in getting the process rolling. The service itself was completed quicker than expected, and any updates were well communicated by Roy to me throughout the day. When I came to drop off the loaner car and pick up my car, the process went very smoothly as well. The representative at the loaner dept. (Dave, I believe his name is) was also very professional and helpful. I was able to pick up our car quickly and with no complications. Thank you for the great job and excellent service! More

Although I am very disappointed in the renown Honda reliability, Viviana took much of the sting out of my frustration. At 4 years, 80,000 mile and still making payments, I don't expect parts (valve spr reliability, Viviana took much of the sting out of my frustration. At 4 years, 80,000 mile and still making payments, I don't expect parts (valve spring and EGR valve) that should last well over 100,000 miles in a less reputable manufacturer to break or need replacement in a Honda. Ultimately these parts cost me $1,700 ($300 at another shop included). However, Viviana was very attentive and patient in hearing me out, explaining what was done, and discounting my costs as best she could. It is my experience with her and the hope that no more Honda parts will die an early death that will keep me loyal to Honda service and consider Honda when I purchase my next vehicle. More

Most satisfactory service and courtesy all around. Very comfortable waiting room with hot coffee, and someone came to get us the right station to watch the news. Clean rest room. We also could us the cou comfortable waiting room with hot coffee, and someone came to get us the right station to watch the news. Clean rest room. We also could us the coupon that was sent to us through email. That helps. More

Very pleased, my car was serviced and done in the time frame that I was told to expect. Price was below that of service stores. Felt that I received quality service and not taken advantage of because I am frame that I was told to expect. Price was below that of service stores. Felt that I received quality service and not taken advantage of because I am a woman. I have always had superior experiences with my service at Fladeboe. Thank you! More

My wife and I dealt with Trevor Haskett in the Service Department on a prior occasion and called him again to arrange an appointment the next day for oil change and wiper installation. When I brought our Department on a prior occasion and called him again to arrange an appointment the next day for oil change and wiper installation. When I brought our 2008 Honda EX-V6 Accord in Trevor prepared a detailed inspection list, including our concerns about a few issues. The car was ready as promised, but he noted our rear brakes might not make it to our next oil change as they were very low. We had him arrange for the rear brake job, which was still done by the time we were supposed to pick up the car originally. He gave us 10% off the cost of the oil change and brake job, and Trevor explained in detail all the inspections that were performed. He also had the car washed for us. Great communication, excellent value, and we have no reason to go anywhere else for service. More

We went in to have the roof rack installed on our newly purchased Honda Odyssey at the same dealership. Viviana was very helpful and knowledgeable. She gave us a quote through the phone and when it was do purchased Honda Odyssey at the same dealership. Viviana was very helpful and knowledgeable. She gave us a quote through the phone and when it was done, to our pleasant surprise, she gave us an additional 10% off the parts. We were very pleased with the price and the rack installation was very well done. We definitely think that Fladeboe wants our long term business rather making a quick buck. We will certain come back again for future car service. More

Our '97 Honda Accord broke down again, I called Mr. Trevor Haskett and explained to him that the radiator fluid drained out and even though it was late afternoon, he told me to go ahead and have the ca Trevor Haskett and explained to him that the radiator fluid drained out and even though it was late afternoon, he told me to go ahead and have the car towed, we did and arrived about 6:30pm. Mr. Haskett had gone for the day but had every thing ready for us to just drop the Honda off and he would let us know. The next morning Mr. Haskett called to let us know in detail what the problem was and approx. cost to repair. We gave him the go ahead. He called again when the car was finished. When we arrived our car was at the service area ready and they even did a courtesy wash, I thought was nice. We went in to see Mr. Haskett and he explained in detail, the repair work and cost, he also gave a discount knowing we had done extensive repair only a month early, he had taken care of us then with getting the work done quickly and cutting the cost. Making payment was quick, we were in and out in about 10 minutes. I prefer to take my Honda Accord to "Fladeboe Honda" service to have repair work done (have done so for more than 9 years) because their service advisors have treated my wife and I well; always do great work (have the best mechanics) and saves us on cost. One day I will have to replace my Honda Accord (sad day) and "Fladeboe Honda" will help me out. More

Trevor was excellent - the shuttle wait was almost as long as the time it would take to service my car. He made sure they pushed my car to be done quickly so I would be able to take my car with me about long as the time it would take to service my car. He made sure they pushed my car to be done quickly so I would be able to take my car with me about the time the shuttle could take me home. Saved me lots of time. He walked me through every step - just didn't push me to the next step - but made sure I was completely taken care of. I will ask for him at my next visit. More

Great experience, friendly, timely and knowledgable Did Great experience, friendly, timely and knowledgable Did not try to push to sell things I did not want and I really appreciate that. Will certainly Great experience, friendly, timely and knowledgable Did not try to push to sell things I did not want and I really appreciate that. Will certainly recommend their service. More