Norm Reeves Honda Superstore Irvine

The people who run Fladeboe are smart. They realized that in a bad economy, the one thing they can bring to the table to attract customers is service and they ramped up their service over the last few years. in a bad economy, the one thing they can bring to the table to attract customers is service and they ramped up their service over the last few years. I've been going to this dealer for over 10 years, so I have a handle on their history. In the past, when my car was ready, I was able to go directly to the cashier, pay, and get my car. The whole process could take under 10 minutes. They recently changed the procedure and now they make you talk to your service advisor before you can get your car, which means that if he's busy with another customer, you have to wait. It also means that when you drop off your car, you may have to wait longer because the service advisors aren't only helping other people who are dropping off cars, they're also spending time with people who are picking up their cars. This could add another 15 minutes to the time you have to wait when you show up, which had already been considerable at times, even if you have an appointment. I don't understand how this helps the customer. When I'm dropping off my car or picking it up, I'm BUSY. I want to get in and out in as little time as possible. Other than the quality of the repair work, low wait times are the single most important thing for me, and they just made the wait times longer at both ends. How does that help the customers? If I make an appointment to bring my car in at 10 AM and I arrive at 10 AM, shouldn't they be ready to take care of me at 10 AM? Isn't that the meaning of "appointment?" More

Scheduled an appointment with Fladeboe to have some maintenance work completed on my 99 Honda Passport. Roy looked up my vehicle repair history and using that helped me determine exactly what maintena maintenance work completed on my 99 Honda Passport. Roy looked up my vehicle repair history and using that helped me determine exactly what maintenance items my vehicle required. Roy contacted me in the morning to confirm cost details where he explained everything in detail. My vehicle was ready earlier that promised and washed. Working with Roy and Sylvia was a very friendly and professional experience. More

I actually live in Los Angeles, and although Irvine is about a 45minute drive from me, I am willing to drive all the way just for Fladeboe's great customer and car services. I've been to all other Honda d about a 45minute drive from me, I am willing to drive all the way just for Fladeboe's great customer and car services. I've been to all other Honda dealerships in LA, majoring in Culver city and hollywood areas, to service my car, and have always had horrible customer service. In the other locations, my appointments would be "lost", and three hours for an oil change?! and the service people would always try to upsell and then force me to get other misc servicing products, like a new battery or wheel alignment. I understand sales is necessary, but they were just putting salt on an open wound. My friend recommended Fladeboe to me, and I was NOT disappointment! Roy is a sweetheart! He makes sure that you're happy with your car servicing before you take your car off the servicing lot. Even came with a car wash :D ! On top of that, the wait time was not as long as they had told me it would be. They have definitely earned a repeat customer! :) More

I brought my car in last Saturday without an appointment. The car was making an awful sound that I knew to be the sound of squealing brakes! Roy greeted me took the information and without a moment's hesita The car was making an awful sound that I knew to be the sound of squealing brakes! Roy greeted me took the information and without a moment's hesitation and no appointment my car was taken back to be checked. I requested no work be done until I knew what the issue was. Roy came to get me from the waiting area, brought me to the service bay where the mechanic showed me exactly what the issue was. This is the 2nd Accord I have leased from Fladeboe and between the stellar service department and Pat Thomas, the GM, I wouldn't go anywhere else! More

Vivianna was very helpful and responsive. I felt happy with her informative, easy way of working with me. She answered my questions well and kept me up-to-date with the status of my car. I had my ac and a with her informative, easy way of working with me. She answered my questions well and kept me up-to-date with the status of my car. I had my ac and a door lock mechanism fixed and both are running great now. More

Service writers are great as is the service manager and service staff. New car general manager, Pat Thomas, is NOT GOOD and NOT FRIENDLY. I would service my car here but NOT buy from them due to General service staff. New car general manager, Pat Thomas, is NOT GOOD and NOT FRIENDLY. I would service my car here but NOT buy from them due to General Manager, Pat Thomas. More

John and Sylvia must be commended for their commitment to service excellence and customer relations. Prior to every service need, I actually make a conscious decision to come back to this dealership. service excellence and customer relations. Prior to every service need, I actually make a conscious decision to come back to this dealership. More

I have been using this dealer for service for the past 9 years and service has definately been declining in the past 2 years. Took my car in for routine maintenance at the 184,000 service. All checked out years and service has definately been declining in the past 2 years. Took my car in for routine maintenance at the 184,000 service. All checked out "green" and I came home. Next morning the car took 5 times of trying before it finally started. I drove straight to the dealer, where they diagnosed the problem as needing a new battery. What??? How could this be, you just checked it yesterday right? Fine... changed the battery and was charged $139.00, which I was told came with a 3 year warranty and prorated every year after that. I did not know this about their batteries and I asked him to look up when I last had a battery changed. Records showed that it was 4 years prior. This falls into the "pro-rate" category and I asked for the appropriate refund. They said they would have to pull the file on this part to verify it. I said I would wait and they asked me to sit in the waiting area. 30 minutes later, I walked back to the counter and asked how much longer it would be. The girl said "Oh, I didn't know you were waiting for it." What?? Really? She went and got the paperwork, then between 3 people, they had to figure out how to give me the refund. It was insane! 1.5 hours after I arrived to pick up my car, I finally left. Seriously thinking of getting a new mechanic. They were willing to let me pay full price for a battery that was under warranty because they were too lazy to check my service records! More

I've encountered a very terrible experience with John Rathman, the service manager. When I asked him about the unfinished and low quality work from the body shop, he attacked me with insulting and harras Rathman, the service manager. When I asked him about the unfinished and low quality work from the body shop, he attacked me with insulting and harrassing behavior, using profanity and disrespectful language. He was extremely confrontational, angry, hostile, and rude to me. I was being verbally abused by him and I forwarded my complaint to the dealership general manager, Patrick Thomas. Mr. Thomas has a very professional attitude and carries a very nice and approachable characteristic. He is very knowledgable in auto business and I really appreciate his assistance and great customer service. More

Brought my 2007 Honda Accord in for an oil change and was greeted by Trevor Haskett as soon as I pulled into the service department. He was friendly, fast, and set my expectations up front. He called me to a greeted by Trevor Haskett as soon as I pulled into the service department. He was friendly, fast, and set my expectations up front. He called me to advise of three additional service items needing attention after inspection and was up front about cost. It was a bit of sticker shock since I was only expecting to pay for an oil change but Trevor was kind enough to see what he could do as far as applying a military discount to my bill since my husband is active-duty military. I was pleased with the customer service from start to finish and was also pleased with the shuttle service provided to get me to and from work during the service. The shuttle service driver (sorry, I did not get his name), was kind enough to call me when he arrived at my office to pick me up rather than having me wait outside until he arrived. Fladeboe Honda provides excellent customer service that makes a customer feel like their business is appreciated. More