Norm Reeves Honda Superstore Irvine

Went in for service because engine light came on. It cost $120 to discover that I supposedly needed a new fuel cap. Then the hard sell came, including the fact that I needed a new timing belt. Since t cost $120 to discover that I supposedly needed a new fuel cap. Then the hard sell came, including the fact that I needed a new timing belt. Since the belt had been recently replaced I was not pleased. The dealership also failed to turn off the light which automatically comes on telling you that your car needs service. More

I was taken care of by both Viviana and Sylvia and they both gave excellent customer service! I brought my car in for an oil change, but mentioned a noise that it had been making, but was under time const both gave excellent customer service! I brought my car in for an oil change, but mentioned a noise that it had been making, but was under time constraints because of family coming in from out of town. They did everything possible to get my car fixed and back on the road in a timely manner, while making sure my transportation needs were met in the mean time. I was very pleased with my experience and their friendliness. More

Ms. Sylvia Illman is Assistant Service Manager, but I can't find her name on the employees lists above. Anyhow, I'd like to share my terrible experience regarding her. when I visited the Service depart can't find her name on the employees lists above. Anyhow, I'd like to share my terrible experience regarding her. when I visited the Service department to fix a windw switch on Sunday, the service consultant told me to call me by next Wednesday after ordering the part (window switch). However, I could not receive a call from him. So, I made a reservation via the website and visited the service department. But, the part was not arrived there when I went to the service department. I thought that there was communication problem between the service consultant and me. To know the reason of this miscommunication, I met Sylvia Illman, Assistant Service Manager of Fladeboe Honda. As I talke to her, I experienced terrlble customer care from her. She was so impolite and rude when I complaint about the miscommunication. She only talked her opinions to me and nerver heard my complaints. I wonder if she is really service manager of Fladeboe Honda. More

I brought in my '06 Accord since the left turn signals weren't working. I'd worked out that it had to be a fuse issue, so I had mixed feelings about bringing in versus trying to replace it myself. Trevo weren't working. I'd worked out that it had to be a fuse issue, so I had mixed feelings about bringing in versus trying to replace it myself. Trevor was able to fit me in on a busy Saturday, and although he had to put a $120 diagnostic fee on the estimate, he assured me that if it really was as easy as a fuse, that I would only be charged the actual labor amount. True to his word, the labor only came to $35 (it was in fact the fuse), and I even got my car washed in the deal. I continue to be happy with Fladeboe Honda. More

Leased a new Honda Crosstour. Al Tehrani was our sales person and did a fine job. He was courteous, professional, and friendly. Got paint sealed installed inside and out. Great job and completed within person and did a fine job. He was courteous, professional, and friendly. Got paint sealed installed inside and out. Great job and completed within the time frame specified. Service Advisor Tom Lowery took care of us. Special kudos to Asst Service Mgr Sylvia Illman, as she took the time to call after hours to apologize for having to wait for our vehicle to be brought up from the rear service area. She also took the initiative to order an accessory free of charge because of the inconvenience. Installation pending along with rear mud guards which I ordered. Overall, an extremely pleasant experience. More

I've owned Hondas for 26 years so I've been to a lot of dealers for service. Fladeboe is average to good. The best is by far Hardin Honda in Anaheim or Orange. I took my civic to Fladeboe in April of 20 dealers for service. Fladeboe is average to good. The best is by far Hardin Honda in Anaheim or Orange. I took my civic to Fladeboe in April of 2012, and it was about $650 to replace the starter. I guess that's the going price but I had no choice but to get it done because my car was towed there. But the technician said I needed rear brakes. Coincidentally, there was a rear brake special so I got it done. I was a bit surprised since I had the rear brakes done one year ago. My other Hondas seemed to go years before the rear brakes needed to be replaced. But what really bothered me was that the next month in May, my front brakes started having problems. I brought the car to Fladeboe and they said I needed front brakes. Why didn't they tell me this when my car was there the previous month? I was suspicious as to whether they even checked the brakes during my April visit, and rather just said I needed rear brakes because of their "special." Also, every time I have brakes done there they do not adjust the emergency brake, as Hardin always did. It just seems like Fladeboe "finds" more problems with my cars then Hardin. Hardin people were always nice and rarely found additional things wrong with my car. I don't know if it was a coincidence or not. When my cars came back from Hardin, they felt like they had been worked on. They drove like new cars. Not so with Fladeboe, Family Honda in Rancho Santa Margarita, or the Honda dealer near San Juan Capistrano. So I'm stuck with Fladeboe since I can't spend the time to drive to Hardin Honda in Anaheim. More

Service done under the estimated timeframe. Associate was so kind and very knowledgeable. Job well done. Will recommend my friends to buy their next car at FLADEBOE HONDA DEALER. CONGRATULATIONS HONDA STAFF so kind and very knowledgeable. Job well done. Will recommend my friends to buy their next car at FLADEBOE HONDA DEALER. CONGRATULATIONS HONDA STAFF YOU'RE GREAT !!! More

I bought an Accord in late 2010 after owning Volvos for I bought an Accord in late 2010 after owning Volvos for years. I was tired of the high cost of service plus I wanted better gas mileage. This was I bought an Accord in late 2010 after owning Volvos for years. I was tired of the high cost of service plus I wanted better gas mileage. This was my first service at Fladeboe Honda (my 30,000 maintenance) and I was very pleased with my experience. Not only was to cost acceptable, but the service was excellent. Trevor was very organized, personable, and took the time to explain the service. More

The service rep lied. I went in for an oil change but was told that they were running a special for minor maintence for 69.99. I asked if computer diagnostic was included and she said yes. Since I have seen told that they were running a special for minor maintence for 69.99. I asked if computer diagnostic was included and she said yes. Since I have seen my engine light come off and on, I re confirmed by asking if the tech would plug it in to retrieve error codes and she said yes. When I returned all was ready and she explained what they had done which was basic items covered during an oil change + tire rotation. When I asked about the diagnostic, she responded that all they do is look at the lights that come on on the dashboard when the engine is on.... Really? That's all they do? If that's the case why would I pay extra? I can look at my own dash when the engine is on. Never going to this dealer again. They just lost a customer. More

The service team worked on my car without an appointment. They changed the oil, checked the fluids, tires, and other routine maintenance items and then washed the car all within 90 minutes. All of the pe They changed the oil, checked the fluids, tires, and other routine maintenance items and then washed the car all within 90 minutes. All of the people that helped me that day were friendly and fast with the paperwork and checking in/out of the service department. More