Norm Reeves Honda Superstore Irvine

Great service, friendly staff, very informative by following up with phone calls throughout the day! Was very happy my car was returned to me washed as well! following up with phone calls throughout the day! Was very happy my car was returned to me washed as well! More

The power steering was making some noise, so I brought it in. The van had over 80,000 miles on it, but Honda covered the replacement of the power steering pump. Oscar was very nice to deal with, and the co in. The van had over 80,000 miles on it, but Honda covered the replacement of the power steering pump. Oscar was very nice to deal with, and the completed the service quickly. I've been very satisfied every time I had my Odyssey in for service. More

Service Dept did not have starter motor for 2006 Pilot in stock, causing 1 day delay. But Trevor Haskett provided top-rate information and service. stock, causing 1 day delay. But Trevor Haskett provided top-rate information and service. More

The customer service is very much appreciated. My biggest complaint is that when I get my car back the rugs and car mats are dirty, even though they use the paper mats. Somehow the paper mats must s biggest complaint is that when I get my car back the rugs and car mats are dirty, even though they use the paper mats. Somehow the paper mats must slide and their black rubber soles on their shoes stain my beige carpeting. I go to very great lengths to maintain my car in pristeen condition; inside and out so when I drive out of the parking lot I'm not a happy camper. More

Trevor's knowledge & service was excellent. The Trevor's knowledge & service was excellent. The 30,000 mile Service seems excellent. The only negative point I want to address is the amount of Trevor's knowledge & service was excellent. The 30,000 mile Service seems excellent. The only negative point I want to address is the amount of time for service to be completed. I called for an 11:00 appt.& told the person on the phone that I would wait for the service to be completed. When I arrived on time, I was told that the service would take 3 hours. It would have been helpful if I would have been told this when the appt. was made. I accepted your schuttle service. The driver was polite. The only complaint I have is that my car wasn't ready until about 4:00. The time the schuttle arrived at my home, it was close to 5:00. I had no idea this would take all day. More

Repair estimate was false/misleading/FRAUDULENT. This business attempted to make money by selling unnecessary parts/services. I took my car in for a repair estimate and decided not to have my car repa business attempted to make money by selling unnecessary parts/services. I took my car in for a repair estimate and decided not to have my car repaired at this dealership. When I took it to another repair shop (where the part I needed was under warranty) I discovered that my car didn't need a new part and something had just come loose/unscrewed. This dealership attempted to STEAL at least $300 from me. In addition, I gave the estimate this dealership gave me to another repair shop and only half of what was on the estimate was actually needed. Seriously, Protection agencies should patrol/constantly supervise/audit and/or close down this business. Stay AWAY from this dealership!!!!! More

I went last week for an oil change and had new rear brakes also put on. The service man kept me in the loop and the car service was completed within two hours. I have always had good service and if I brakes also put on. The service man kept me in the loop and the car service was completed within two hours. I have always had good service and if I do not have the money to have somethig done they understand and I make another appointment when I can afford to have it done. I have always seen the staff treat all customers very kindly and one feels like going back for service, becuase you are treated like the customer really counts. More

I did not buy my van from Fladeboe but I have always had it serviced / repaired in Irvine. I have always found the servoce to be excellent. My normal service rep, Oscar, was ill the last day I brought in it serviced / repaired in Irvine. I have always found the servoce to be excellent. My normal service rep, Oscar, was ill the last day I brought in my van. I was delighted that Viviana was as friendly, efficent and as wonderful as Oscar. There were a couple of problems with my van and they fixed them the same day. I don't see myself going anywhere else for my Honda needs. More

I came in for an oil change, a differential fluid flush and to have some buzzing in my interior looked at. Quality of work: I'm happy with the quality of work. The buzzing is gone and I was able to driv and to have some buzzing in my interior looked at. Quality of work: I'm happy with the quality of work. The buzzing is gone and I was able to drive off the lot, so I guess the oil change and differential fluid flush is good too. While they were working they found that my battery wasn't passing their test, so it was replaced under warranty. Truthfully, I was surprised by that since I hadn't had any problems with it, but as long as I didn't have to pay for it who cares right? Customer Service: I wasn't thrilled about my customer experience. I think going in on a Saturday attributed to my unsatisfactory experience. It basically boiled down to 2 things: 1) I had forgotten that I had gotten my diff fluid flushed last time I was there (about 10 months ago, 5k miles ago). Granted that's my own fault, but the service consultant didn't catch that either. So basically I paid $80 for an unnecessary service. Makes me wonder what the point is of me continuing to go to the same dealer for my service. 2) My consultant was totally slammed that evening. I dropped my car off at 8am and I was still waiting for it at 4:30pm. The service consultant had been keeping me up to date on the progress throughout the day, but at 4:30pm (they close at 5pm) I still hadn't gotten word that my car was ready yet so I just went down there to wait for it. My consultant had to close out 3 customer before she got to me, while the other consultants were leaving for the night. Would have been nice to see a little teamwork so that customers wouldn't have to wait. Price: $80 for a diff. flush seems normal. $60 for an oil change is on the expensive side. Overall, I was just OK with my experience. It would have been a much better experience if they would have noticed that I had already gotten the differential fluid flush. Would I go back? Maybe. More

Even though this dealership is far from where I live, I always bring my car here because of the friendly service I get. I trust Jason with my car and have never had any problems with my car. The service is always bring my car here because of the friendly service I get. I trust Jason with my car and have never had any problems with my car. The service is great and the staff is all very friendly and helpful. Thanks! More