Norm Reeves Honda Superstore Irvine

First of all, this was my first visit to your dealership so I was very disappointed with what transpired during my visit. I was greeted immediately as I pulled my car up to the service area. However, being so I was very disappointed with what transpired during my visit. I was greeted immediately as I pulled my car up to the service area. However, being that I've been there before, I approached the cashier counter area. There was a lady there who was working on the computer who continued to work on the computer until her phone rang. Then she answered the phone but still did not look up. Then another lady appeared but she just rifled through some papers. I gave both of them a few minutes to greet me but no greeting came. The lady looking through the papers answered my question of where I should go. I was brought to sit on a chair to wait for an associate to help me. There were 2 associates sitting at their desk who also did not greet me as I came in or acknowledge me when I sat down. Another couple minutes before the lady associate, Yenny, I think told me she would get my papers from the inspector and help me. When I made my appointment over the phone a few days before, I was told that my oil change to my car would take about 1 hour. The associate who helped me also said about 1 hour, 1 1/2 hour tops. However, IT TOOK 3 HOURS BEFORE I GOT MY CAR BACK! There was no communication as to any problems with my car or that they were behind. I had chosen to wait for the car since I was told my car would be done in about 1 - 1 1/2 hours. I understand there are issues with some cars when people bring them in, but I think it was VERY INCONSIDERATE of your staff to neglect to communicate to me the delay in getting my car back so I could make other arrangements for servicing my car. I had seen many people walk in and out of the facility who arrived after me. I Will Never Bring My Car Back To Your Facility Again And Will Be Sure To Let Others Know About The Treatment I Received. More

I love my HONA CRV...."OSCAR" has taken care of my car since the day I bought it. YOUR SERVICE REPS ARE VERY NICE, "BUT" Oscar is ULTRA CARING..... BETTY GRAZER my car since the day I bought it. YOUR SERVICE REPS ARE VERY NICE, "BUT" Oscar is ULTRA CARING..... BETTY GRAZER More

11-03-11 I went to Fladeboe Honda today, and havent been in there in several years. I usually went to Family Honda in RSM, but they have new owners, and seemed impatient over the phone. So insead I went in there in several years. I usually went to Family Honda in RSM, but they have new owners, and seemed impatient over the phone. So insead I went to Fladeboe Honda in Irvine. My Honda CRV 2006 runs GREAT! But For me, recieving my first Honda Recall notice, regular Oil changes & etc... and finding the time to have the repair is inconvenient. Needless to say, I was in an unpleasent mood.... Today I checked out the Fladeboe Dealership / Service Center in Irvine without an appointment. I found the people there to be "surprisingly": helpful & kind ! Being a name dropper, Service Reps: Silvia & Viviana, Mechanics: John & Doug had my Car Needs as their top priority, as well as completing the job efeciently and without much wait. I know Ray Fladeboe (looking down from Heaven) is proud that his dealership is in a positive, spiritual tone. More

Friendly,helpful and efficient. Mostly pleased that they were honest and didn't do work that was unnecessary. I would recommend them and would use them for any needs I might have. were honest and didn't do work that was unnecessary. I would recommend them and would use them for any needs I might have. More

Came in on recall notice. When I called for appt. was told 1 to 1 1/2 hours but service dept. indicated 2+ hours. I was out in 1 hour. My thanks to Tom L. in the Service dept. told 1 to 1 1/2 hours but service dept. indicated 2+ hours. I was out in 1 hour. My thanks to Tom L. in the Service dept. More

Every time I visit the dealership, they treat me as family. They are GREAT, especially Thomas, John, Silvia and Eileen, even the cashiers. All are GREAT people. family. They are GREAT, especially Thomas, John, Silvia and Eileen, even the cashiers. All are GREAT people. More

The people at the dealership are not very friendly, I've gone to the parts department and waited more then 15 minutes and there was no one in line, everyone except the parts person walked by, I called Trave gone to the parts department and waited more then 15 minutes and there was no one in line, everyone except the parts person walked by, I called Traver for additional information and he never called back, just over all, not very satisfied with the dealership. More

I have always had a very positive experience with the service department at Fladeboe and especially with Sam Gilani. I would recommend Sam to friends. I cant say the same about the sales department. service department at Fladeboe and especially with Sam Gilani. I would recommend Sam to friends. I cant say the same about the sales department. Not competitive with some other Honda dealers in OC. Jim Frannea More

Although I didn't purchase my vehicle at Fladeboe in Irvine, it is very close to my house so I decided to service my car there. My initial experience was two tires that continually lost air pressure and Irvine, it is very close to my house so I decided to service my car there. My initial experience was two tires that continually lost air pressure and after numerous visits, it was determined that I had nails in the side walls of these tires and had to have new tires. Fladeboe gave me the best price on the tires...and I did shop around....plus at each place I visited to price tires, I was told I would need an alignment. Fladaboe told me an alignment was not necessary based on the low mileage I had on my vehicle. I guess they could have made an extra $90 off of me but they did the right thing and didn't charge me for something I didn't need. One thing you need when you service your car is trust. I trust Fladeboe Irvine to do the right thing. More

Great customer service! The support rep. was very thoughtful and accurate. My standard maintenance and vehicle recall seemed to be taken care of in a timely manner. C: thoughtful and accurate. My standard maintenance and vehicle recall seemed to be taken care of in a timely manner. C: More