Norm Reeves Honda Superstore Irvine

Every time I visit the dealership, they treat me as family. They are GREAT, especially Thomas, John, Silvia and Eileen, even the cashiers. All are GREAT people. family. They are GREAT, especially Thomas, John, Silvia and Eileen, even the cashiers. All are GREAT people. More

Came in on recall notice. When I called for appt. was told 1 to 1 1/2 hours but service dept. indicated 2+ hours. I was out in 1 hour. My thanks to Tom L. in the Service dept. told 1 to 1 1/2 hours but service dept. indicated 2+ hours. I was out in 1 hour. My thanks to Tom L. in the Service dept. More

I have always had a very positive experience with the service department at Fladeboe and especially with Sam Gilani. I would recommend Sam to friends. I cant say the same about the sales department. service department at Fladeboe and especially with Sam Gilani. I would recommend Sam to friends. I cant say the same about the sales department. Not competitive with some other Honda dealers in OC. Jim Frannea More

The people at the dealership are not very friendly, I've gone to the parts department and waited more then 15 minutes and there was no one in line, everyone except the parts person walked by, I called Trave gone to the parts department and waited more then 15 minutes and there was no one in line, everyone except the parts person walked by, I called Traver for additional information and he never called back, just over all, not very satisfied with the dealership. More

Although I didn't purchase my vehicle at Fladeboe in Irvine, it is very close to my house so I decided to service my car there. My initial experience was two tires that continually lost air pressure and Irvine, it is very close to my house so I decided to service my car there. My initial experience was two tires that continually lost air pressure and after numerous visits, it was determined that I had nails in the side walls of these tires and had to have new tires. Fladeboe gave me the best price on the tires...and I did shop around....plus at each place I visited to price tires, I was told I would need an alignment. Fladaboe told me an alignment was not necessary based on the low mileage I had on my vehicle. I guess they could have made an extra $90 off of me but they did the right thing and didn't charge me for something I didn't need. One thing you need when you service your car is trust. I trust Fladeboe Irvine to do the right thing. More

Great customer service! The support rep. was very thoughtful and accurate. My standard maintenance and vehicle recall seemed to be taken care of in a timely manner. C: thoughtful and accurate. My standard maintenance and vehicle recall seemed to be taken care of in a timely manner. C: More

Sam Gilani is the reason I have my Honda serviced at Fladeboe Honda. He is always so professional, friendly, and trustworthy. He makes every trip to the dealership for service a pleasurable experience Fladeboe Honda. He is always so professional, friendly, and trustworthy. He makes every trip to the dealership for service a pleasurable experience and his customer service is extraordinary. He always remembers me by name, is happy to help me, and greets me with a smile (even at 8am on a Saturday!). I initially came to Fladeboe Honda when I blew a head gasket two years ago. Car trouble is never a fun experience and it cost me $3,000 in repairs, but Sam made the process as painless as possible. I have been coming to this dealership because of him ever since. I had to return a few days after the head gasket was repaired because my car was leaking oil. He told me the repairs would be completely free of charge because the oil was leaking due to an error on behalf of their service department. He was very apologetic. I feel he is very honest and does not try to trick me into making unnecessary repairs or talk me into unnecessary preventative maintenance. I do not know much about car repairs and have felt that in the past I was taken advantage of at other service locations because of that lack of knowledge. I never feel that way when dealing with Sam and that is truly refreshing. I would highly recommend Sam Gilani from Fladeboe Honda! He is the best! More

It's a long story as to why I needed to bring my 2009 Accord in for a new starter, but Fladeboe Honda stepped up for me in a big way. The service wasn't covered under warranty (that's the long story), b Accord in for a new starter, but Fladeboe Honda stepped up for me in a big way. The service wasn't covered under warranty (that's the long story), but ultimately Fladeboe got in the middle so I didn't have to pay them and then try to collect from an out of state Honda dealer because of the problem the out of state dealer caused. Look, I can bring the car to most places to get "things" fixed, but this was exactly the customer service I was looking for. Because they understood the human (and not just mechanical) side of service, they're looking at a long-term customer. Thanks to all those who helped! More

I came in for Honda CR-V service; an oil change and wiper blade replacement. I was notified that I had less than 1mm of thickness on my rear brake pads and needed immediate service. I did not have time to blade replacement. I was notified that I had less than 1mm of thickness on my rear brake pads and needed immediate service. I did not have time to have it done during the visit, so I planned on returning two days later. However, I took the car to a local repair shop closer to my home (Pacific Automotive-Aliso Viejo, CA) and mentioned that Honda service had strongly recommended brake pad replacement on the rear brakes and I wanted to know how much it would cost to have done. Their price was in the ballpark of the Honda service center (actually $15 dollars less), so I had scheduled the work to be done. They called me about an hour later and said that I did not need to have the rear brake pads replaced, because there was plenty of wear left on them (about 40%). I asked, "Are you sure? Not that I wanted to spend the money, but I don't want to damage the car." They said, "Yes, you do not need your brake pads replaced at this time." So, I will most likely not be returing to Fladeboe Honda for service in the future... More

I really confused how describe your service. You lost my car key and spend around 2 hours to find it but I am happy with a service you did. Also, everybody except me was given a refards card? why nobody eve car key and spend around 2 hours to find it but I am happy with a service you did. Also, everybody except me was given a refards card? why nobody even talk to me about that? Your manager Thomas called me and appologize that my key was lost and told me about a reward card and $25 credit you added on it. Also, he told it will be mailed to me. Two weeks later I still do not have it. I am happy with your technical staff but why your admin staff ignores me so badly. Thanks. Inna Milodovskaia More