Norm Reeves Honda Superstore Irvine

Sam Gilani is the reason I have my Honda serviced at Fladeboe Honda. He is always so professional, friendly, and trustworthy. He makes every trip to the dealership for service a pleasurable experience Fladeboe Honda. He is always so professional, friendly, and trustworthy. He makes every trip to the dealership for service a pleasurable experience and his customer service is extraordinary. He always remembers me by name, is happy to help me, and greets me with a smile (even at 8am on a Saturday!). I initially came to Fladeboe Honda when I blew a head gasket two years ago. Car trouble is never a fun experience and it cost me $3,000 in repairs, but Sam made the process as painless as possible. I have been coming to this dealership because of him ever since. I had to return a few days after the head gasket was repaired because my car was leaking oil. He told me the repairs would be completely free of charge because the oil was leaking due to an error on behalf of their service department. He was very apologetic. I feel he is very honest and does not try to trick me into making unnecessary repairs or talk me into unnecessary preventative maintenance. I do not know much about car repairs and have felt that in the past I was taken advantage of at other service locations because of that lack of knowledge. I never feel that way when dealing with Sam and that is truly refreshing. I would highly recommend Sam Gilani from Fladeboe Honda! He is the best! More

I came in for Honda CR-V service; an oil change and wiper blade replacement. I was notified that I had less than 1mm of thickness on my rear brake pads and needed immediate service. I did not have time to blade replacement. I was notified that I had less than 1mm of thickness on my rear brake pads and needed immediate service. I did not have time to have it done during the visit, so I planned on returning two days later. However, I took the car to a local repair shop closer to my home (Pacific Automotive-Aliso Viejo, CA) and mentioned that Honda service had strongly recommended brake pad replacement on the rear brakes and I wanted to know how much it would cost to have done. Their price was in the ballpark of the Honda service center (actually $15 dollars less), so I had scheduled the work to be done. They called me about an hour later and said that I did not need to have the rear brake pads replaced, because there was plenty of wear left on them (about 40%). I asked, "Are you sure? Not that I wanted to spend the money, but I don't want to damage the car." They said, "Yes, you do not need your brake pads replaced at this time." So, I will most likely not be returing to Fladeboe Honda for service in the future... More

It's a long story as to why I needed to bring my 2009 Accord in for a new starter, but Fladeboe Honda stepped up for me in a big way. The service wasn't covered under warranty (that's the long story), b Accord in for a new starter, but Fladeboe Honda stepped up for me in a big way. The service wasn't covered under warranty (that's the long story), but ultimately Fladeboe got in the middle so I didn't have to pay them and then try to collect from an out of state Honda dealer because of the problem the out of state dealer caused. Look, I can bring the car to most places to get "things" fixed, but this was exactly the customer service I was looking for. Because they understood the human (and not just mechanical) side of service, they're looking at a long-term customer. Thanks to all those who helped! More

I really confused how describe your service. You lost my car key and spend around 2 hours to find it but I am happy with a service you did. Also, everybody except me was given a refards card? why nobody eve car key and spend around 2 hours to find it but I am happy with a service you did. Also, everybody except me was given a refards card? why nobody even talk to me about that? Your manager Thomas called me and appologize that my key was lost and told me about a reward card and $25 credit you added on it. Also, he told it will be mailed to me. Two weeks later I still do not have it. I am happy with your technical staff but why your admin staff ignores me so badly. Thanks. Inna Milodovskaia More

My 2009 Civic Hybrid had to be taken in for a new transmittion. They didn't want to give me a "loner" car. Said corporate had approved the transmittion (it was covered not only in factory warranty, b transmittion. They didn't want to give me a "loner" car. Said corporate had approved the transmittion (it was covered not only in factory warranty, but I also have 100,000 mile, bumper to bumper)but they wouldn't agree to get me a rental. I insisted and they got me approved for one day. My car ended up being there for 6 days and everyday I called to get the "rental" extended and they did it, one day at a time. Everytime I called the dealership to get the status of my car (they never called me)after leaving numerous voicemails and finally reaching either Oscar or Sylvia, I was asked, " Hasn't Oscar called you? I told him too." or " Hasn't Sylvia called you? She was supposed to." I have never seen people put things off on others the way that dealership did. I will say, Sylvia stepped up to the plate and did make things happen. She made the calls every day to get me the rental car and she made sure when the part finally arrived a week later, they put it in my car that day and I was able to pick up my car that night. She made the experience end a lot better than it began. Overall, I wasn't very impressed with the way things were handled at all. I pay good money to have that car and that warranty and It isn't too much too expect to be treated professionally and as though my business matters. In answer to the obove question as to whether I would recommend this dealership, you didn't offer my honest answer which is, " I really don't know at this point". Although Sylvia was able to ultimately make things better, it was a very frustrating week. More

Received a "Customer Loyalty Card" 20% off ANY service, service writer was very supportive that this applied to any service. When I went to pick up the car (after the work is done and if I want m service, service writer was very supportive that this applied to any service. When I went to pick up the car (after the work is done and if I want my car I have to pay), I was told that the 60,000 mile service was already "so discounted" they couldn't honor the 20% discount. Your advertisement clearly states ANY service/repair would be discounted 20%, the service manager still didn't want to honor the card, until I told the young woman helping, and she was very nice, that if I had known that I would have taken my car back to Corona Honda, whose normal price for this service is the same as the price I would be paying with the 20% discount and I had that in print. At that time the service manager did discount the cost, but would not acknowledge me, apologize for the inconvenience or even look at me. He simply adjusted the price and stalked out. I was one of 3 people standing at the counter with the same coupon receiving the same story. Prior to my this service, I checked 4 Honda dealers in the area, of which, yours had the highest cost, but thought with the coupon it would be much more affordable. Either there is a communication problem between the sales and service department or the Customer Loyalty card 20% off is false advertising. Can't say whether I'll come back or not. At this point I will most likelydrive back to Corona Honda that I've used for many years without ever having a problem. More

I've felt satisfied and trusting in their very good job to my car. The employee that attended me was explicit and polite, despite it was on Saturday and had a lot of people in reception. Good job. to my car. The employee that attended me was explicit and polite, despite it was on Saturday and had a lot of people in reception. Good job. More

I brought the car in twice for service regarding the clicking/tapping noise I hear somewhere coming from behind the backseats. The first time I was told the problem was fixed but when I drove it home, clicking/tapping noise I hear somewhere coming from behind the backseats. The first time I was told the problem was fixed but when I drove it home, I still heard the noise so I brought it back the very next day, the manager test drove it and he thought he knew what the problem was. Again, I was told the problem was fixed. Well I am not sure what was fixed but unfortunately, the noise still exists and it is really annoying. I want to try a different dealer (Norm Reeves in Cerritos) but I need the car for work (in Irvine) and they don't do the diagnostics on the weekend so I am not really happy the way it turns out. The car is only 4 months old. More

I bought my Kiwi Metallic Green Honda CRV from YOU. I AM TOTALLY, COMPLETELY SATISFIED WITH your caring and servicing my CRV. Your concern about my feelings are 100% obvious. Thank your for being there. TOTALLY, COMPLETELY SATISFIED WITH your caring and servicing my CRV. Your concern about my feelings are 100% obvious. Thank your for being there..... A TOTALLY SATISFIED CUSTOMER... Betty More

Everyone was very kind.....I called in for an appointment Tony was kind, they verified what was needed to be done, they had to order the part and provided a rental car since it was going to be 2 days. It all Tony was kind, they verified what was needed to be done, they had to order the part and provided a rental car since it was going to be 2 days. It all worked out very good. More