Norm Reeves Honda Superstore Irvine

When we brought the car in for service, we were told it would be done at 1:00 p.m. We were asked if we wanted to stay and wait or leave and receive a call. We had errands to run so we left and returned at would be done at 1:00 p.m. We were asked if we wanted to stay and wait or leave and receive a call. We had errands to run so we left and returned at 1:00. When we returned the cashier did not have our paper work and she, who by the way was very helpful, checked and she told us it would be done at 1:30. We waited, at 1:40 we checked again. We also never did receive a phone call. She directed us to our repair rep. He was very laid back about the whole deal. Saying, "Oh your paperwork is here somewhere. Oh here it is on top." He then proceeded to put in some computer numbers and finally said the paperwork was sent to the cashier. The whole process seemed less than efficient. In the meantime other people who had sat and waited were helped sooner. I feel I need to say I will wait for the car to actually have it ready in a timely manner. When I did get the car it had been washed, but just barely and the windows had not been washed. Not a very good experience overall. More

Great experience. I waited for my car in the waiting room, it was clean, well maintained and supplied. Had both water and coffee, plus vending machines. Employees kept me informed of the status of my room, it was clean, well maintained and supplied. Had both water and coffee, plus vending machines. Employees kept me informed of the status of my repair, at the completion Doug spent a good deal of time walking me thru my bluetooth and gps. My only issue is the cost of an oil change. Pretty steep! More

Wasn't ready to hear that the front brakes needed to be replaced. Just purchased the car (certified used) in December 2010. Also wasn't prepared for the cost of a 30,000 mile check-up. replaced. Just purchased the car (certified used) in December 2010. Also wasn't prepared for the cost of a 30,000 mile check-up. More

Given a False information about radiator leak and was asked to replace it with a new one for $560 when there was no leak at all. asked to replace it with a new one for $560 when there was no leak at all. More

Fladeboe Honda has great customer service. The questions that we had were answered throughly and honestly. The service itself was terrific! We recommend anyone who wants to purchase or just have service d that we had were answered throughly and honestly. The service itself was terrific! We recommend anyone who wants to purchase or just have service done to their car to go to Fladeboe Honda in Irvin. More

I want to write about my service experience. I had my Odyssey in for service. I noticed my van was steering toward right and that the steering wheel was shaking when the speed was about 70 mph. I broug Odyssey in for service. I noticed my van was steering toward right and that the steering wheel was shaking when the speed was about 70 mph. I brough the van in and talked to one of service advisor. I told him to check it first before fixing because I was not sure if it needs it. He sent me to John Rathman, after test drove the van, he confirmed what I noticed. John went back to the service advisor and told him what needed fixing. I was so appreciative of John for his time by test drove the van first to confirm. But what came next was a total surprised! John told the service advisor to not charge me for the job even my van had already exceeded the dealer warranty. He help me to fix my van for free. Wow. I was more than happy to pay for it, just so that the van is running smoothly without problems. Not that he took his time to help but he kindly extended his welcome by making kind gesture. Thank you so much Fladeboe/John Rathman. More

The visit started off alright. I was able to test drive an 08 Civic and the car was good. Cosmetically, the vehicle had some issues. Scratches everywhere and a poor touch up was obvious. I checked kelley an 08 Civic and the car was good. Cosmetically, the vehicle had some issues. Scratches everywhere and a poor touch up was obvious. I checked kelley blue book and the car was about $1500 overpriced. We went into the managers office and without even throwing out a number he said he could go down $200 because he was already selling it "under KBB". I informed him that I know the KBB price and that he would have to come down a little more than $200. He stood up and shook my hand and said he was unable to do it. Fast forward six hours, I get a phone call and now they are "willing to deal". They play too many games and waste too much time. Don't bother even going in to see them. Their used cars are not that clean, the worst ones I saw the entire month of searching for used Civics. More

Aileen was the first person I spoke with regarding an appointment with the service dept. Friendly and helpful. Oscar met me the next morning for my drop off and he was my service rep. for the work d appointment with the service dept. Friendly and helpful. Oscar met me the next morning for my drop off and he was my service rep. for the work done. I had to pass a smog check, misfiring and emission light were listed as "problems". Firings were resolved, but emission light came back after 24 hours. Returned on Monday. Later that morning Oscar called to let me know it was the Catalytic Converter and it was going to cost appx. $1800. After I picked myself up off the floor, I gave permission to "do what it takes" to fix it so I could pass my smog check. I drive alot. 2003 with 241,500 + miles. This was the first "major" thing that had to be fixed. I LOVE MY HONDA. Don't you offer "rebuilt" parts for the older cars? Other things will gradually start to break down and the car will be replaced in the next year or so anyway. Putting your profit margin aside in regards to the service department would give customers a much better sense of TRUST in taking their automobile in. Fix it like it's your car. thank you for asking, cp More

My sales rep, Thomas was very friendly as wa everyone I dealt with. I always have a good experience when coming for service...that is why I always return. dealt with. I always have a good experience when coming for service...that is why I always return. More

Had to replace 3 motor mounts for $1700. That price is ridiculous. I didn't price this at an independent auto repair shop, but I had a previous experience at Fladeboe where I needed a catalytic converter ridiculous. I didn't price this at an independent auto repair shop, but I had a previous experience at Fladeboe where I needed a catalytic converter for my 2003 S2000 and the dealer cost was something like $1300 but I got it done at a muffler place for $500. I know it isn't an OEM part but $800 for an OEM part seems ridiculous to me. I'm sure the motor mount cost would have been similar. In my opinion, Honda needs to be more competitive with their service prices for major items if you want to continue to perform services other than oil changes. More