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Norm Reeves Honda Superstore Irvine - Service Center

4.8

353 Lifetime Service Reviews

16 Auto Center Dr, Irvine, California 92618

353 Reviews of Norm Reeves Honda Superstore Irvine - Service Center

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September 15, 2018

"Great service!"

- Luce

It was my first time for oil change in my new car and Michael was so kind to assist me . He also very well explained to me what services my car needed. He showed me with a checklist. I also had to leave at a certain time and he made sure that the car was ready on time. Very good service. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Michael Mu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 17, 2018 -

Norm Reeves Honda Superstore Irvine responded

We are so glad that Michael was able to give you a positive service experience! Thank you for your business and we look forward to serving you again in the future. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

September 13, 2018

"Air Conditioning Service"

- dphillip2000

Really appreciated his service. I had an issue with my air conditioner, with which he dealt with very efficiently. I have had good luck with this dealer, in general.

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Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 11, 2018

"Great customer service."

- A happy camper

I am very glad and lucky to meet Dominic . He is great , he is what you expect from Norm Reeves, very polite and caring . I couldn’t be happier. Thank you Dominic . I will definitely recommend Dominic and Norm Reeves.

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Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Norm Reeves Honda Superstore Irvine responded

We are so happy that Dominick was able to take care of all of your needs and we are proud to have him on our team. If we can help you out with anything else, please let us know! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

September 07, 2018

"Great service"

- tony38

Oscar was very professional and explained what would be done during the service. It took less than an hour. I am very satisfied with Norm Reeves Honda.

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Recommend Dealer
Yes
Employees Worked With
Oscar Moguel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 10, 2018 -

Norm Reeves Honda Superstore Irvine responded

Oscar is awesome and we're so happy to see that he worked hard to give you the service you deserve. If you ever need anything, feel free to stop by and see us again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 23, 2018

"Best service dept anywhere"

- Todd A

Best service anywhere... I came in for a set of tires.. and got much more attention to detail than I expected. Diego in service is the best! thx.. Todd A.

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Recommend Dealer
Yes
Employees Worked With
Diego De La Vega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 24, 2018 -

Norm Reeves Honda Superstore Irvine responded

Hi Todd, It's always great to hear when our customers have such a positive experience, as we look to provide that to every customer! We really appreciate your feedback and hope to see you back again soon! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 16, 2018

"Top-notch First-class service"

- jk

I've worked with Tom couple of times now, as well as a few others at Norm Reeves. Each time, Tom really make you feel welcome, explains everything in great detail, and makes sure everything is taken care of (including your ride home on the free shuttle). And this time, it looked my car was going to take a few days, and they even provided me with a free rental car. I really can't say enough about how great Tom is to work with, and all the other helpful staff over there. They are truly top-notch people and puts even Mercedes dealers to shame on their level of customer care and appreciation. The first time I went there, one of the managers put out a tray of homemade cookies and brownies, offering it to the employees and customers that were waiting for their cars. I overheard him talking to another staff saying it was brought by Mrs. Something-or-other (didn't catch her name), and that it was the SECOND time she had brought them goodies. I was a little cynical at the time (being my first time there), and didn't think that was the entire truth.. but after having been there a few times now, I'm not surprised at all that they have customers do things like that.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Lowery
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Norm Reeves Honda Superstore Irvine responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We appreciate your loyalty to us and please don't ever hesitate to call or stop by if there is anything we can do for you. Here to help! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 15, 2018

"Great service "

- Inahurry

Kevin is wonderful to deal with when you go to the service department. He explains everything needed and makes sure you’re totally satisfied. Thanks Kevin. U made the serving of my car easier than buying the car. See you when I need service again. 👍🏻

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Recommend Dealer
Yes
Employees Worked With
Kevin Meacham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Norm Reeves Honda Superstore Irvine responded

We are pleased to see that Kevin worked hard to get you in and back out on the road as soon as possible! Thank you for stopping by and we can't wait to see you again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 15, 2018

"Norm Reeves has skill and experienced service advisers"

- DNT

I recommend you go there to have service of your cars I guarantee you will be 100% satisfied. Norm Reeve has also skill technicians and skilled, experienced service advisers.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dominick Dillon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Norm Reeves Honda Superstore Irvine responded

We work hard to make every experience here a special one, and we are happy that we have managed to do that for you. Thank you for choosing us and we hope to see you back here again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 14, 2018

"Basic service"

- papaed4

I made an appointment for my car, for a regular B1 service, on a Monday morning. They were very busy, but I was met right away by Josue Ortiz, who was very knowledgeable and helpful. He got me checked in and set up with a loaner car. He indicated that my service should be done by 3 or 4 that afternoon. I got a text message from him at 4:15, that my car was ready. Not only was all the service done, but my car was detailed and cleaned, inside and out. We also were charged less than the original estimate. We've purchased and/or leased our last three (3) vehicles from Norm Reeves, and have been very happy. We wouldn't go anywhere else.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josue Ortiz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Norm Reeves Honda Superstore Irvine responded

We thrive on positive feedback from all of our customers and are so happy to hear you always have a pleasant experience. Thank you so much for your loyalty and we look forward to many more years together! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

August 09, 2018

"Great Service Department"

- debster

I have brought my Honda here for service a few times and I always get quick, professional and affordable service. I love that i can get y car washed and someone can take me home if needed, though that is not often the case. This time Michael was my tech and he was exceptionally helpful and polite. - went the extra mile and it was appreciated.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Norm Reeves Honda Superstore Irvine responded

We are pleased to see that our service team always is accommodating during your visit with us! We are so grateful for your loyalty and we look forward to working with you again for many years to come! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

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