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Norm Reeves Honda Superstore Irvine - Service Center

Irvine, CA

4.7
373 Lifetime Reviews Review Dealership

373 Reviews of Norm Reeves Honda Superstore Irvine - Service Center

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March 14, 2020

"I would NOT recommend this dealer if you need your car. "

- msmestad

I would caution anyone against using this dealer for service. Here's why... There's a summary at the bottom. On 3/4/20 I dropped off with Brandon at 7:30a for the AC, which I was told should take a few hours total. I called at 1p to find out where it was in the process and he was at lunch- no biggie. I called again at 1:45p and they still hadn't found the leak, but would call me in an hour with an update. 2 hours goes by, no call, so I called again at 3:45p. He said they finally found the leak, but now wouldn't be finished until the following afternoon. Okay, fine. He said he would me call mid-morning the next day to update me. I decided to call the next day between 11:00 and 11:30a, since I didn't get a call yet. He said it was almost done and then I could pick it up. I was going to pick it up after work, but decided I wanted to pick it up at lunch instead. I called back and asked if it would be ready at noon and he said yes and it would be ready when I arrived. Great! I got there at 12:14p and he said it was still being washed and he'd get the paperwork for me. Okay, it was supposed to be done at noon but no big deal. I sign the paperwork and ask "Has it already been washed? I'm fine taking it without it, it's no problem." He said okay and they pulled it up. I got in, thanked them, and went to plug my phone in, but the problem is that my phone charger wasn't there... BUT, the little plastic animal cord protector that was on the cord, was on the floor of my car. I looked in the glove box, the center area, the floor, the seats-- nothing. So I went back in and asked if he knew where they would have put my phone charger. He told me maybe in the glove box? I said, "Well I looked there first... it's nowhere to be found, but the little animal that was on it was right here..." He said to let him go see where they would've put it. I continued to look and 5 or 6 minutes went by when he came back up with a cord and said, "Here you go! Sorry, it might smell because I wiped the grease off with a wipe..." I had no time to stay, so I said thanks and left. Let's fast forward to this week... last night, my car battery died. Okay, sure, no big deal. Except when someone helped us jump-start it, he asked us "How long have you had this battery?" I was confused because my car is a 2018, but I told him I haven't changed it since I got it brand new and he said "oh that doesn't look like a factory Honda battery. That looks like a used battery." We looked at his factory Honda battery and it had blue Honda stickers on it while my car battery has no Honda stickers anywhere. It doesn't say Honda on it at all. There are a few issues here-- some I am KIND OF able to justify: 1. It was supposed to only take a few hours total-- Obviously, I'm no expert, so maybe it took 11 hours longer than expected. 2. Lack of communication-- please do not tell someone you will call them in one hour if you won't even call them in two. Maybe they got busy, but it created an issue. 3. Time-management-- I called between 11 and 11:30 to find out if I could pick my car up. He said it was almost finished and just needed a wash. He said it would be ready by noon. I got there 15 minutes AFTER 12 and it still wasn't ready. 4. My charger-- I tried to justify it. MAYBE they took it out to work on the car, but if they did, wouldn't they have put it on the seat? Or in the glove box? Maybe not. But wouldn't they put it back? If they absolutely needed to remove it from the car, why in the world would they take my little plastic animal off of it? Plus, those are a pain to remove. 5. My battery-- I have had no issues with my battery. Maybe it started to die, but I am attaching a picture of the current battery and after speaking to the Honda person who I bought my NEW car from in 2018 and showing him the photo, he confirmed that this is NOT the battery that originally came with my car. I trusted this dealer with my car for almost TWO DAYS. My vehicle is a staple to my livelihood and I am LIVID.

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Recommend Dealer
No
Employees Worked With
Brandon
December 18, 2019

"What the? "

- StevenW

I have a 2019 Odyssey that was brought in for scheduled maintenance. I have been a long time client and fan of Norm Reeves, with a total of 8 Honda's and Acura's purchased from this group, along with a numerous amount of referrals. I was always a little skeptical after the "Mugg" dynasty left, however I am pleased to announce that the overall experience is still top notch. When I picked up of my Odyssey, I had noticed that there was a scratch on the display screen of my van. Contrary to the common stereotype of "Minivan owners", I actually have no kids, and use the van as my daily driver, and I like to keep my van clean on the inside and outside, so I knew that the scratch was not from me. I spoke to Brandon Son about it, and he immediately involved his manager Thomas Lowery to assist. A week later, my car is fixed, and everything was taken care of. Kevin, Brandon, Thomas, and the entire service team did a great job. Thank you for being upstanding team. -Steven W

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Sun, Thomas Lowery
Dec 19, 2019 -

Norm Reeves Honda Superstore Irvine responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Steven!

October 27, 2019

"Highly Commendable!"

- Pianiste

Josue has always been a great service advisor. Not only he is very knowledgeable, but he is also very attentive to customers' needs. I have never experienced such excellent customer service in all the car dealers I have been to. I would not even think of seeing another service advisor and just stick to Josue for the service needs of my car. Kudos to your great service Josue! Continue doing an excellent job as you are a big asset to Norm Reeves and you are a great example of what good customer service is all about. You have always exceeded my expectations!!!

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Yes
Employees Worked With
Oct 28, 2019 -

Norm Reeves Honda Superstore Irvine responded

Thank you so much for sharing about your experience with Josue, Pianiste! We appreciate your loyalty!

May 25, 2019

"Excellent service from Kevin Meacham in Service department. "

- jsmicasa

Car service was written up exactly on my appointment time and was completed on his estimated schedule. Courteous service throughout. Would return for his service again.

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Yes
Employees Worked With
May 28, 2019 -

Norm Reeves Honda Superstore Irvine responded

We want to thank you for taking the time to leave us a positive review. It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Your business and time are much appreciated! We look forward to working with you again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

May 17, 2019

"Service Dept"

- 22patlen

My car was serviced in the time frame given Dylan kept me informed of the progress, he was very efficient I will ask for Dylan on my future visits

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Recommend Dealer
Yes
Employees Worked With
Dylan Keene
May 17, 2019 -

Norm Reeves Honda Superstore Irvine responded

Thank you for this stellar review! We're pleased to see that Dylan was accommodating during your car-buying experience and we hope you're loving your new vehicle. Please never hesitate to let us know if you need anything. Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

April 13, 2019

"Exceptional Service"

- rbjishere

I have always had very good service at Norm Reeves Honda in the past 4 years. I have purchased 2 new cars from this dealership an one used car. This year the service has now gone from very good to exceptional! In all 64 years of my driving, I have never had this level of service experience. Without a doubt, Brian Paterson and Diego De La Vega are the very best service advisors in America!

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Yes
Employees Worked With
Apr 15, 2019 -

Norm Reeves Honda Superstore Irvine responded

Thanks for taking the time to share your experience with us! We are so happy that Brian and Diego were able to take care of all of your needs and we're proud to have them on our team. Your business and time are much appreciated! We look forward to working with you again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

April 03, 2019

"What an amazing experience !!! "

- Alona

Went to this dealership to put my Honda coupe in service . While looking around Mr Kasem approached me and offered me a a good deal ! Who would believe that day I went home with my new Lexus without spending any penny !!! Mr Kasem I can't thank u enough! You're heaven sent !! Thanks to u and Rich for working hard to get me this amazing deal !!🙏🏻🙏🏻🙏🏻 You guys rock !!

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Recommend Dealer
Yes
Employees Worked With
Apr 03, 2019 -

Norm Reeves Honda Superstore Irvine responded

We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! Providing 5-star service is our top priority, which is why we're happy to see you received just that. You know you're always welcome to come back to see us anytime you want! Thanks so much again! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

March 27, 2019

"Excellent service as usual."

- Planner1

Brian Patterson assisted us with our 2016 Honda Pilot damaged by freeway debris. Brian reviewed the tire damage with me, ensured a technician inspected the undercarriage, and had the tire replaced. Quick, easy and affordable service from this dealership where we purchased our Honda Pilot.

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Yes
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Mar 27, 2019 -

Norm Reeves Honda Superstore Irvine responded

Wow! We cannot thank you enough for your thoughtful review. We are so happy that Brian was able to take care of all of your needs and we're proud to have him on our team. Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

February 23, 2019

"Great experience. will recommend to friends and relatives"

- sabel

Dominque in service was great to work with.. Best service I have ever received from a dealership. Definetley I will recommend norm reeves Honda to friends and relatives Sam abdel

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Yes
Employees Worked With
Feb 25, 2019 -

Norm Reeves Honda Superstore Irvine responded

Hi Sabel, We would like to thank you for this thoughtful 5-Star Review! We are so happy that Dominque was able to take care of all of your needs and we're proud to have her on our team. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

February 10, 2019

"Amazing service "

- Emmz

Josue was amazing! I was unsure of what kind of service to get done on my vehicle and sure enough Josue gave me advise which also saved me money. He was very knowledgeable ! Definitely will keep going to Josue !

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Yes
Employees Worked With
Feb 11, 2019 -

Norm Reeves Honda Superstore Irvine responded

Thank you for stopping by and sharing your experience with us. We can't tell you how nice it feels to hear that Josue went above and beyond to make sure your experience at Norm Reeves Honda Superstore Irvine was a memorable one. Feel free to call or stop by if there is anything else we can do for you. Take care! Gary Hensley Customer Relations Director Norm Reeves Honda Superstore Irvine ghensley@normreevesirvine.com 949-830-7300 x375

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