Norm Reeves Honda Superstore North Richland Hills

Michael Wright is professional and knowledgeable and does an excellent job in the service department. an excellent job in the service department. More

Customer service team is very bad. They told me my part will come this day, this day but been months never get one and when called them they never pick up phone and another person pick They told me my part will come this day, this day but been months never get one and when called them they never pick up phone and another person pick up call and tell them they will let them know about call but never call back More

Norm Reeves has an exceptional Service Department. The Waiting Area is clean and comfortable with fresh foods,snacks, and an array of drinks. The Service Team keeps in touch with me via messages compl The Waiting Area is clean and comfortable with fresh foods,snacks, and an array of drinks. The Service Team keeps in touch with me via messages complete with pictures so I may know what is found and/or recommended for my vehicle and I may communicate with them this way as well as through my Service Advisor (Nathaniel Franklin) who remains accessible before,during,and after my visit. I am reassured to have Nate who works hard to find an appointment day and time to “fit” my schedule and checks to make sure I understand what is happening with my vehicle and easy to access when I have questions or specific requests. Nathaniel efficiently,effectively,and with kindness and respect cares for me and my vehicle every time I am in need of Service which makes me glad to see him at Norm Reeves (and to drive the extra distance as opposed to taking my Honda (all 3 of them in our family!) to a Honda Dealership very near our home! I would like to mention that since Nate has been my Service Advisor that I have had Surgeries on both feet as well as many Procedures on both knees and have either arrived with a Walker,Surgical Boot,and/or “normal” shoes (and variable levels of pain), and I have noticed that Nathaniel has a unique perception as to what “special care” I may need, and is concerned, yet doesn’t “fret”, and I am aware that he is fine with me finding a special place outside to listen to music as well as empathetic and accommodating if I need to find a “cushy” place to rest as he watches over me as well as my vehicle,and I leave feeling well cared for and grateful with each visit! Thank you “Norm Reeves Honda”,ALL behind the scenes hard and efficient workers,and my sincerely Kind and Intelligent Service Advisor Nathaniel Franklin! Gratefully, Donna L. Heldridge More

NRH dealership is the best thanks great job guys quick I was there for about 1hr15min was there for about 1hr15min More

I especially want to give Kudos to Joe for all he did for us to get the car and bring it to us. He made the whole process so easy us to get the car and bring it to us. He made the whole process so easy More

I had an appointment for my A1 service . Once I arrived , I had to wait for over ten minutes in my car to have someone ask me what I am there for . Once I was addressed , they continued to m Once I arrived , I had to wait for over ten minutes in my car to have someone ask me what I am there for . Once I was addressed , they continued to make me wait . Poor communication. . I waited in the waiting room and I was never informed or updated in person how my service was going . The worst experience!!! More

Eric was very professional and service was straightforward. Overall it was a good experience. Highly recommend. straightforward. Overall it was a good experience. Highly recommend. More

Zackary was very friendly and helpful. The dealership is welcoming and clean, I will continue my business with the company The dealership is welcoming and clean, I will continue my business with the company More

Good service, appreciate the coupons offered to help with cost. Will always use dealership for all service. cost. Will always use dealership for all service. More

Nate is always so customer oriented, polite, and honest. He has my vehicle in and out quickly and is always accurate with the time it will take! He has my vehicle in and out quickly and is always accurate with the time it will take! More