Norm Reeves Honda Superstore North Richland Hills

Good service but I had to come back because the metal cover under the car fell off while I was driving cover under the car fell off while I was driving More

Tristan was who they assigned to me & he was professional, kind, and came and found me to explain everything that was done & when it was ready. I appreciated him! professional, kind, and came and found me to explain everything that was done & when it was ready. I appreciated him! More

Helpful friendly and respectful specially Ali he was a gentleman who never made us disappointed about everything from going inside the dealership to coming outside of the dealership with the brand new veh gentleman who never made us disappointed about everything from going inside the dealership to coming outside of the dealership with the brand new vehicle. More

Eric Martinez made it right when the technician forgot to replace the engine air filter. replace the engine air filter. More

quick and easy service. the service writer was writer that assisted me was very kind made the experience clear and frictionless the service writer was writer that assisted me was very kind made the experience clear and frictionless More

I received great assistance from the service department rep. I will definitely go back when more service is needed. rep. I will definitely go back when more service is needed. More

The service center had employees standing around conversing. I was ignored. I approached an employee he directed me on my service manager. Eric Martinez. Eric was very helpful. The dealership had an conversing. I was ignored. I approached an employee he directed me on my service manager. Eric Martinez. Eric was very helpful. The dealership had an overwhelming amount of fragrance in the building. When I said something an employee agreed that some days the fragrance was stronger. I had come to the dealership to get two keys made for my car. Yet I was given a summary on what services that my car needed. One item was I had a leak. 2 weeks ago my mechanic had repaired my air conditioner which had been leaking air coolant. More

Omar was amazing, super nice and really patient he managed to help me find a car that i actually liked!!!!!!! managed to help me find a car that i actually liked!!!!!!! More

It was ok. The service person was nice with me, but I made an appointment and it still took two and a half hours to do an oil change. I was able to test drive t The service person was nice with me, but I made an appointment and it still took two and a half hours to do an oil change. I was able to test drive the new Accord touring that’s hybrid. Really nice car, but I am not in the market right now. The oil change was at no cost, which I appreciated. I did expect the dealership to upsell me. It did of course. Those additional recommendations amounted to an additional $800 that I declined at this time. If there would have been one recommendation that was being made I would have probably accepted it, but an $800 trip for an oil change made me feel very suspicious. I know you have a large operation and overhead, but come on guys. I did have to call afterwards and get instructions on resetting my oil change settings because it was not completed with the oil change. More

I was treated so rudely. I couldn't believe it. When I ask the manager if my tires had been rotated she said yes, do you want me to put them back. I'm not kidding that was I couldn't believe it. When I ask the manager if my tires had been rotated she said yes, do you want me to put them back. I'm not kidding that was her response to me. I asked her if she was trying to be sarcastic and she said no. Who says that?My biggest issue I'm having with my car was diminished like it's nothing. My whole dash goes out for a little bit. Which I consider that a serious problem. It could be very dangerous. I will never go back to your dealership again. More