Norm Reeves Honda Superstore North Richland Hills

Overall, my experience was very good and I was pleased with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I def with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I definitely would give Yvette 5 stars - she was very nice and did everything she was suppose (required) to do. During my years of purchasing cars, I have had very few good visits to the finance department. Why can a dealership offer a Finance Department Express option to the buyer? If a buyer does not want to be offered, or even hear about all of the optional add-ons, that should be respected by the dealership. I understand that these options are highly profitable for the dealership and I certainly want the dealership to make a good profit. But why must a buyer be held hostage while all of these pages of options are presented? The buyer should be able to avoid this presentation and the finance person should not be required to present these extras. There is NO reason the finance portion of the purchase should, upon request by the buyer, take longer than 5 minutes. More

They have a great selection of vehicles and we had an excellent customer service experience. excellent customer service experience. More

I like the service brother take too long to fix my truck the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon More

The lady that came out to help me wasn't friendly at all. Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing More

My experience with Norman Reas has always been well enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that ever enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that everything goes back to normal and that dealership stop breaking up prices cuz I originally want a truck but at the time of the economy it just wasn't in the car yet so it is what it is but I'm very happy with my Honda because it's my favorite Honda it's the last of it to breed and no longer make Hondas like this and I wish they did but they don't that's why I had to settle for a 2020 but like I said it's my favorite Honda it's my dream Honda so I'm really appreciate it of that but like I said it's a dying breed there's no there's no other Honda's going to be like this anymore as far as I know all of them are coming out with the CVT transmission and in my opinion that's just not a good transmission. More

Excellent service and completed replacement on a timely basis. Five stars rating for Eric Martinez. basis. Five stars rating for Eric Martinez. More

Good sales persons and excellent service. Was quick to give the price and transparent in their approach. Was quick to give the price and transparent in their approach. More

Our experience with this dealership was top notch. They were very prompt and helpful with our service issues They were very prompt and helpful with our service issues More

The item that was recalled on my vehicle was replaced promptly and the service advisor kept me informed along the way promptly and the service advisor kept me informed along the way More

Second time visit this year and the service was as perfect as last time. Nick is really a great service advisor with patience and always thinking for the customer. perfect as last time. Nick is really a great service advisor with patience and always thinking for the customer. More