Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Norm Reeves Honda Superstore North Richland Hills - Service Center
North Richland Hills, TX
3,116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,116 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center
Sort by
August 31, 2025
Timely - courteous - knowledgeable Clean service area and waiting lounge, and breakfast area which is nice and waiting lounge, and breakfast area which is nice More
by Dave
Verified CustomerEmployees Worked With
August 30, 2025
Angel Flores provided outstanding customer service at every step of getting a repair completed. From ordering the part to vehicle pick up he kept me updated and insured everything went smoothly and quick every step of getting a repair completed. From ordering the part to vehicle pick up he kept me updated and insured everything went smoothly and quickly. More
by Doncarlajosh97
August 30, 2025
Tristan was helpful listen to my concerns. Advice on the maintenance items for my vehicle. Made me feel confident on the inspection on my vehicle. Advice on the maintenance items for my vehicle. Made me feel confident on the inspection on my vehicle. More
by Juanechavez1
Employees Worked With
August 28, 2025
The system is good and appointment is easy to accept. The servicing take time is very high. The servicing take time is very high. More
by Coolrupwsh2014
Employees Worked With
August 27, 2025
We brought the car in because, if it sat for a few days it had to be jump started. Friday morning soon after the car was taken in we were told the battery tested good and they would have to do further test it had to be jump started. Friday morning soon after the car was taken in we were told the battery tested good and they would have to do further testing. After that we had absolutely no communication. I finally got a hold of my advisor on Tuesday, and was told they couldn't find anything wrong with the car and we could have picked it up Monday (again no communication at ALL). After getting off the phone I received a texted that they were going to do further testing (my guess is it would not start). Then was told the battery was not holding a charge and needed to be replaced. Now with the NEW battery, the car had to be jumped after sitting for a few days!!! APPARENTLY it was NOT the battery!!! Once again I find myself VERY disappointed in the service department! More
by Shalon
Employees Worked With
Eric Martinez
August 26, 2025
Very good. good attention to detail. Friendly. Timely. It was a good experience. They were very good with the details, friendly, and did the work faster than in good attention to detail. Friendly. Timely. It was a good experience. They were very good with the details, friendly, and did the work faster than initially suggesed. More
by craig.altrock
August 26, 2025
Clean , cody came out to greet me after I pulled in and listened to my concerns, and put the work order in progress, he kept me in the loop as things progressed in the future I will want Cody to be my se listened to my concerns, and put the work order in progress, he kept me in the loop as things progressed in the future I will want Cody to be my service rep , we had some things we were working on for future maintenance schedules , I know he had a lot of other things on his plate , but he stayed focused on taking care of our project, More
by Southwestsoundmachine
Employees Worked With
Cody service rep
