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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,965 Reviews

2,965 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 05, 2025

My car was ready when promised. Mario was very professional to me and my mom. More

by k1125w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for letting us know your car was ready right on schedule—that punctuality is something Mario takes great pride in. He’s thrilled to hear he made both you and your mom feel welcome and well taken care of. We look forward to serving you again soon.

May 05, 2025

Service advisor: Attentive, professional and knowledgeable. We live in Irving and try to avoid the confusing road system in North Richland Hills, but we are willing to have our car serviced at More

by Priscillamayega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Food kiosk and other people in the waiting room.
May 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Priscilla, it means so much to hear that our service advisors’ attentiveness and our clean, friendly atmosphere make the journey from Irving worthwhile. We’ll be sure to pass along your kind words to the team. Next time you’re ready for service, we’ll be here!

May 04, 2025

Efficient, friendly, appreciated Everyone was friendly, the work was completed quickly, very efficient. I like Norm Reeves Honda. More

by Rwdanvers
Recommend Dealer
Yes
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the shout-out! Our efficient, friendly crew loves making sure every visit feels welcoming and productive. We appreciate you choosing Norm Reeves Honda.

May 04, 2025

Good work. Fair price. I think it's a little silly for you to ask me for eleven more words. More

by garycumbie
Recommend Dealer
Yes
Employees Worked With
Cody Brian
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for noting our fair pricing and quality work—it means a lot!

May 04, 2025

First maintenance visit; oil change and tire rotation. Waited two hours for an oil change. Never met or encountered the service technician Mario that's who was assigned to me. Never received any sort of c More

by rnc1972
Recommend Dealer
No
Employees Worked With
Mario Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We want all our customers to have a pleasant service experience and are sorry that was not your case. We take your feedback seriously, and if you’d like to discuss further, please contact Richard Meneely at Richard.meneely@normreeves.com.

May 04, 2025

Do not like writing this 15 word quote service was good Asked for car to be washed but it was not vacuumed out. Overall service GOOD More

by Tdjtanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Tanya, thanks for your honest feedback and apologies that the vacuuming was missed after your wash. We strive for complete satisfaction and hope to deliver that the next time you visit.

May 04, 2025

Mario was super helpful, everyone was nice as well, i had a very good experience at Honda More

by yiselmunoz14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Yisel, so glad Mario could help and that everyone made you feel welcome. We appreciate you taking the time to share your experience. Looking forward to helping you again down the road!

May 03, 2025

The service department employees were all professional and respectful of my time, which was a refreshing change from my past experiences. Richard Sanchez patiently took the time to answer all of my questi More

by d33ahunt
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Sanchez
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the glowing feedback! Richard and the rest of our service pros work hard to respect your time and patiently answer every question. We’re so happy you chose Norm Reeves and that we could make a refreshing change for you.

May 03, 2025

The guy who actually sold us. The car was amazing because of his patience and great attitude More

by needinganap
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there! We’re so happy our team’s patience and great attitude made your car-buying experience amazing. Thank you for trusting us with your purchase!

May 03, 2025

Appreciated that he kept me informed and helped in obtaining a loaner car Huh? Done More

by jjtex2000
Recommend Dealer
Yes
Employees Worked With
Cody
May 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your note! Keeping you in the loop and arranging that loaner car is exactly what we strive for—mission accomplished. Looking forward to helping you again next time!

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