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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,917 Reviews
Call Service Center (817) 345-6175

2,917 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 21, 2025

Fast and professional work. I have called and they always accommodate me and get the job done fast and properly. More

by Claudia O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Apr 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Claudia, your satisfaction matters, and we're glad our team accommodated you whenever you visited. We love welcoming you back to Norm Reeves Honda North Richland Hills for more great experiences. If you require anything else between now and your next service interval, don't hesitate to ask.

April 20, 2025

Charged me for a state inspection they did not complete. Have not missed a refund. More

by Julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
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Apr 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention, Julius. We understand how frustrating it must be to feel charged for something that wasn’t completed, and we’d like the chance to clear things up. Please feel free to reach out directly to Richard.meneely@normreeves.com, so we can make sure everything is addressed properly.

April 19, 2025

Great customer service Great customer service. They really care about the people not just about hitting people over the head with big bills. More

by Mcarter7654
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing this support for our team. If you ever need anything down the road, don’t hesitate to reach out.

April 19, 2025

Fast service done very well. Did a great job with my free maintenance done in a timely manner. More

by Dem8141
Recommend Dealer
Yes
Employees Worked With
Cody Brian
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Happy to hear your service visit was quick and efficient—just how it should be! We appreciate you.

April 18, 2025

Awesome dealer customer service! Awesome dealer customer service! Very happy with how I was treated. Keep it up More

by mavjr_92
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to know you had such a great experience. That’s exactly what we strive for! Thank you.

April 18, 2025

When having maintenance done here everything is usually done in a timely manner an to the staff is always friendly. More

by Justinwstewart18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the nice review. It’s always our goal to provide smooth service, and we're glad we could do that for you!

April 18, 2025

Tristan was very helpful he went above and beyond helping with my tire monitor in the car and getting the tires to be similar readings. Appreciate him. More

by eubank75071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Chipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristan will be pleased to see your review! We're so glad he could get everything sorted out for you.

April 18, 2025

In 3 of 5 service visits the waiting time is huge; I try to set the appointments on Saturdays because that. More

by BV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about the service advisors names
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello. We're sorry you've experienced waits in the past, but are glad you found something that works for you. If you need help with anything else, we're here for you.

April 18, 2025

I always have great experiences at this Honda location. The staff is always so helpful and handle everything with care. More

by Hannahin98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frausto, Zachary
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Now that’s the kind of review we love to see—thank you for making our day!

April 17, 2025

It was good, fast and simple Simple and intuitive experience, good with the help that the staff gave me, especially Tommy C More

by mchinthi
Recommend Dealer
Yes
Employees Worked With
Tommy C
Report | Print
Apr 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the review! Tommy C is thrilled he could make your visit a delight. Can’t wait to deliver another lightning‑quick, no‑fuss service next time!

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