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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,077 Reviews

3,077 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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June 14, 2024

I was pleasantly surprised with the level of service by Dennis and the entire service team here. I haven't had the best of luck with Honda dealers in the past but this experience definitely won me over to More

by bgreen147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
Jun 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear that Dennis and our team provided you with excellent service. We look forward to welcoming you back to our dealership in the future!

June 14, 2024

Great communication and willing to take that extra step in order to satisfy the customer needs… More

by Tmprather
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Fausto
Jun 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted we could meet your expectations. We look forward to assisting you again in the future!

June 13, 2024

Tristan is a very professional and knowledgeable service manager. He makes a client aware of their vehicle problems and explains the details, More

by Dutch297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recognizing Tristan's expertise! We're glad to hear he provided you with clear explanations. We appreciate your feedback!

June 13, 2024

Getting them to honor the tire warranty was a very stressful hassle. From there, the maintenance wasn't too bad, but I don't intend on coming back More

by Fakeusername
Recommend Dealer
No
Employees Worked With
Unsure
Jun 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any frustration you experienced regarding your tire warranty. We understand that your time is valuable and we aim to make every transaction as smooth as possible. To discuss this further please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com when it is convenient.

June 13, 2024

All members of the team were attentive and kind. I felt listened to and their service exceeded my expectations. They made a couple of suggestions of things to fix on the multipoint inspection, but I More

by kuli.linton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Safe travels!

June 13, 2024

Great service as usual the technicians went above and beyond in their work thank you very much! More

by jmarting2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our technicians. Your satisfaction is our priority, and we look forward to serving you again in the future.

June 13, 2024

Zack did a great job, very knowledgeable and straightforward, would recommend him to everyone, thanks! More

by Hayesj5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary
Jun 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear Zack provided you with excellent service. We look forward to assisting you and your friends in the future!

June 12, 2024

Great dealership, my vehicle was serviced really quick, service was about 2 days for everything they had to repair More

by Conchapedroza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Jun 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind feedback! We're delighted to hear that your vehicle was serviced promptly. We appreciate your business and look forward to serving you again in the future.

June 12, 2024

Work was completed promptly, with minimal wait time. Scheduling on line was easy and got same day appointment. More

by alindallas2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience! We're delighted to hear that scheduling was convenient and your service was completed promptly. We appreciate your business!

June 12, 2024

Thanks for giving me the best customer service, you made my day I was on top of the world all day🥰 More

by Edpage51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Looking forward to serving you again in the future!

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