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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,953 Reviews
Call Service Center (817) 345-6175

2,953 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 16, 2024

We are purchased theee cars here! Love the sales people and the service center people! More

by Remmmmadory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Apr 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your continued support! We're thrilled to hear that you've had a great experience with both our sales and service teams. We appreciate your loyalty and look forward to serving you again in the future!

April 16, 2024

Fixed one problem have to return for the second problem next weekend to fix other problem More

by Jamesskaggs123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We apologize for any inconvenience and look forward to resolving the second issue for you next weekend.

April 16, 2024

Took it back promptly. Was done within the time promised.. they Uber’s me home and then again back to the dealership. More

by Nomadman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Apr 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind review! We're delighted to hear that we could meet your expectations with our prompt service and convenient transportation options. We appreciate your business and look forward to serving you again in the future.

April 16, 2024

Dennis was phenomenal he explained everything to me in a way I could understood. The cookies made it perfect More

by Brad.Stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis I thought was his name!
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Apr 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for the kind words, and we're thrilled to hear that Dennis provided excellent service! We're delighted you enjoyed the cookies too. We look forward to serving you again in the future!

April 16, 2024

The only issue i had that they didn’t wash the car well But overall awesome service More

by Michaelfars13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We appreciate your business and will ensure better car washes in the future.

April 14, 2024

Excellent service! Service advisor did a great job advising and updating me on progress of scheduled maintenece. More

by HB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Apr 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're delighted to hear that our service advisor provided you with excellent care during your scheduled maintenance. We appreciate your trust in us and look forward to serving you again in the future.

April 14, 2024

The repair cost was over price. You wanted to charge over two hundred dollars for four spark plugs that cost twenty eight dollars for set of 4. More

by Blocherarchie
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback and apologize for any confusion. Our team strives to provide competitive pricing and reliable service and are sorry if this was not your experience. If you would like to discuss your experience please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

April 13, 2024

Was blown away by the way I was treated. Amazing service, washed the car and even explained things. More

by ninajadecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience. Providing excellent service and attention to detail are top priorities for us. We appreciate your feedback and look forward to serving you again in the future.

April 13, 2024

Great service and attentions to details. Will recommend buying from norm reeves to friends and family. More

by mayurp68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We appreciate your recommendation and look forward to serving your friends and family in the future.

April 13, 2024

Zachary Frausto is an excellent Service Advisor. Great asset to the company. We will request he every time we come. More

by gcwaters01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Apr 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Zachary! We're thrilled to hear about your positive experience and look forward to serving you again.

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