Norm Reeves Honda Superstore North Richland Hills - Service Center

The consultant that worked with me was very polite and informative. When I come back I'll be asking for him again informative. When I come back I'll be asking for him again More

I'm very disappointed with the service I got during my last visit, to get my car inspected. It passed the inspection, & I requested that my wipers be changed (they weren't, still don't work right). I wa last visit, to get my car inspected. It passed the inspection, & I requested that my wipers be changed (they weren't, still don't work right). I was then presented with a report of a lot of work needing to be done on the car, including purchasing 4 new tires, which I didn't need. I had already purchased a set of tires from this dealership a couple years before COVID; if Eric had checked the computer records, he'd have seen that, but I doubt that he did. He told me that the work would cost $7000, including tax, & I needed to pay it up front, like that day, to get the work done. Fortunately, my bank stopped that transaction, & I wasn't given a copy of the report. He kept the only copy. I also asked that the tire light on my dash be turned off, as it had been on for awhile; Eric said it would have to stay on until the tires were changed out, & it was turned off. I'm not sure I'll be returning to the dealership, where I've been able to trust that they knew what needed to be done & got it done, until this last visit. I don't believe Eric & the guys in the bay, who generated the report for him to give me, had the right to claim that all that work needed to be done, when it doesn't. I haven't had any mechanical issues with my car, except for trying to use a tire gauge & put air in the car (I can't seem to do that right) & my bad habit of turning on the interior light & forgetting to turn it off, thus running down the battery. Otherwise, the only minor mechanical issue I've had is that the driver's side window keeps going off the track; it's been put back on twice, was on the list of work that needed to be done that I was shown. Eric said they'd have to order the part that controls that window & replace it; not sure that was really the problem, since both times it happened before, they simply put it back on track & it worked fine for a long time. As I said, I'm very disappointed in this dealership, not sure I'm going to come back :( :( :( More

They have Great service they are always very helpful and attentive! Definitely recommend to everyone attentive! Definitely recommend to everyone More

The staff was highly attentive and knowledgeable, providing thorough answers to all my questions. Great service providing thorough answers to all my questions. Great service More

I was very satisfied with the service on my vehicle. My service advisor was very courteous and extremely helpful. My service advisor was very courteous and extremely helpful. More

Great experience as always. I hate I can not just say that in less than 15 words I hate I can not just say that in less than 15 words More

Alex was very knowledgeable and kind and helpful. He greeted me with a smile and treated me with utmost kindness and respect. I have used Norman Reeves exclusively for service on 2 Hondas I currently He greeted me with a smile and treated me with utmost kindness and respect. I have used Norman Reeves exclusively for service on 2 Hondas I currently own. I will definitely be coming back and of course I recommend your dealership whenever it is brought up in conversation. Thank you Alex for all you do. See you soon!!!!! More

I’ve purchased two vehicles from Norm Reeves in the last 8 years. The buying process was easy and quick. I was given a fair price for my trade-ins. 8 years. The buying process was easy and quick. I was given a fair price for my trade-ins. More

Pleasant experience, comfortable setting. I had a very pleasant experience working with knowledgeable staff who explained what was needed to fully maintain my Ridgeline. Facility was clean an I had a very pleasant experience working with knowledgeable staff who explained what was needed to fully maintain my Ridgeline. Facility was clean and comfortable. More

Said battery was bad! Actually positive cable was completely loose, and my battery was actually good. Very POOR mechanics at Norm Reeves Actually positive cable was completely loose, and my battery was actually good. Very POOR mechanics at Norm Reeves More