Norm Reeves Honda Superstore North Richland Hills - Service Center

This is the 3rd or 4th time I have come in and worked with Nathaniel Franklin. Each and every time, he has been nothing but professional, courteous, answers all my questions or finds someone who can, and with Nathaniel Franklin. Each and every time, he has been nothing but professional, courteous, answers all my questions or finds someone who can, and is always very patient. Going to get my car serviced has been very stressful in the past due to shady businesses but this dealerships service department seems to be extremely honest and very helpful. Thank you. And thank you to Nathaniel since I have been able to work with him the most. More

It was exactly what we expected. No surprise charges. Great with communication. We passed by several dealerships to come to you. No surprise charges. Great with communication. We passed by several dealerships to come to you. More

Very Knowledgeable and always explains details thoroughly Prompt, Knowledgeable, personal Always responds when you call him Prompt, Knowledgeable, personal Always responds when you call him More

He was really good at his job He was friendly and had a good attitude. good attitude. More

Great. Clean. Kind. Knowledgeable Tommy was very kind, he didn't make me feel like I needed to purchase anything nor did he force and repairs on me. Clean. Kind. Knowledgeable Tommy was very kind, he didn't make me feel like I needed to purchase anything nor did he force and repairs on me. More

Fast and understood what I needed He even got me an Uber ride home and back to the dealership. Made sure I knew exactly what was going on with my car ride home and back to the dealership. Made sure I knew exactly what was going on with my car More

Technician installed the brakes incorrectly. We had to return to the dealership the next day to correct the problem. There should have been more done as a courtesy of this significant error. Wha We had to return to the dealership the next day to correct the problem. There should have been more done as a courtesy of this significant error. What other errors are occurring there? Yes, the advisors handled it well. More

Tommy is great to work with him. He's easy to work with. Clear in communication. Priompt. He's easy to work with. Clear in communication. Priompt. More

My experience was the best it's ever been! In and out in less than an hour! Fabulous! In and out in less than an hour! Fabulous! More

I have had a minor issue with the courtesy lights under my running boards. Each time I've brought my Ridgeline in for service, I have been treated with courtesy and respect. I am kept informed as to the pr my running boards. Each time I've brought my Ridgeline in for service, I have been treated with courtesy and respect. I am kept informed as to the progress of my service and the car wash is an extra benefit. More