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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,995 Reviews

2,996 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 21, 2024

Tommy, my service advisor feels like a friend helping me to take care of my car. I never have any worries, this is my 5th Honda, just have no desire to have anything else, they have served me very well. And More

by mlsmith76021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy. Service advisor
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words, we're delighted to hear about your positive experiences with Tommy and our dealership. We appreciate your loyalty and trust in us to take care of your Honda. Looking forward to serving you for many more years to come!

Feb 21, 2024 -

mlsmith76021 responded

I look forward to many care free miles as well, see you on the 28th

February 21, 2024

Awesome experience as always thanks to Michael Wright Michael wright provided awesome service as always More

by Tokasi
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Jul 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your excellent review! We're glad Michael made sure you enjoyed your visit. If there is anything else you need, let us know!

February 21, 2024

Courteous, professional My experience has always been great. I have worked with a few great advisors in the past few years. They are knowledgeable and not pushy. More

by Jenellbrown1252
Recommend Dealer
Yes
Employees Worked With
Tristan Rivas
Feb 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with our team. We strive to provide knowledgeable and courteous service without any pressure, and we appreciate your continued support.

February 21, 2024

Always good. Love my CRV. I think the number of people getting service that day conveys how well your dealership is doing. More

by Swilliamson0
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
Feb 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you love your CRV. We strive to provide efficient service to all our customers, and we appreciate your support!

February 20, 2024

Hannah was amazing! ! She was personable, kind, and engaging. She took care of us in an efficient manner with a smile on her face the whole time. More

by Brittanyscroggins
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that Hannah provided you with excellent service. We appreciate your business and hope to see you again soon!

February 20, 2024

I was sold a car that had an engine light coming on after driving for few miles off the dealership but they have fixed the issue More

by Mania1280
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We're glad we could resolve the issue with your car's engine light promptly. If you have any further concerns, please don't hesitate to reach out to us.

February 20, 2024

Had a lane assist-bring to dealer message. Called and informed them of issue made appt. Drive to appt to find out they could do nothing about it and it was being researched on a tech line. Was More

by Casey R
Recommend Dealer
No
Feb 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Casey, we're sorry to hear about your frustrating experience. We understand that your time is valuable and apologize for any miscommunications. If you would like to discuss this further please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

February 20, 2024

Quick and easy Respectful, Kind, diligent, good communication, good prices, no haggle I will be back More

by Mpslown
Recommend Dealer
Yes
Employees Worked With
Service
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words and for choosing our dealership! We're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back in the future!

February 20, 2024

The check in was fast. The wait was short. The waiting area and restroom was nice. More

by Shortaa55
Recommend Dealer
Yes
Employees Worked With
Mr Dennis Williams
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your experience! We're thrilled to hear that you found our check-in process efficient and enjoyed our comfortable waiting area. We look forward to serving you again in the future!

February 20, 2024

Tim is an excellent advisor that is very thorough and compassionate with his customers. One more word More

by Bob Schlabach
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with Tim! We're thrilled to hear that he provided thorough and compassionate service. If there's anything else we can assist you with, please don't hesitate to reach out.

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