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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,937 Reviews

2,937 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 13, 2024

The management team I dealt with and all employees were very nice, friendly and helpful. From opening the doors to scheduling Uber and just explaining my vehicle and warranty repairs excellent caring team More

by twisterbama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Providing exceptional service and care is our top priority, and we look forward to continuing to exceed your expectations in the future.

February 13, 2024

Great experience with kind and friendly staff helping me in all ways possible. I definitely will come back to this store. More

by pinedin17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with exceptional service. Looking forward to welcoming you back to our dealership in the future!

Feb 20, 2024 -

pinedin17 responded

Thanks!

February 13, 2024

Everything went smooth Get a new survey. I'm trying to be helpful and this making it more trouble than it's worth. More

by Janetnewman
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback, and we apologize for any inconvenience. We'll work on streamlining our survey process to ensure a smoother experience in the future.

February 13, 2024

Great experience. Communication was great. In and out in less than an hour. Car wash and all. More

by Avilar1992
Recommend Dealer
Yes
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our communication and efficiency met your expectations. We appreciate your business and look forward to serving you again in the future.

February 12, 2024

Tristian triaged the car's issue, made sure it was scheduled for the right day for the right technician and kept me up to date on progress. He clearly explained reconnection instructions with my phone More

by Osusgm
Recommend Dealer
Yes
Employees Worked With
Tristian
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Tristian provided exceptional service and effectively addressed your car's issue. We appreciate your feedback and look forward to serving you again in the future.

February 12, 2024

Best experience ever I believe Tristan consistently updates with his customers and always wearing a smile More

by Diamon.Dixon23
Recommend Dealer
Yes
Employees Worked With
Tristan
Jul 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your wonderful experience! We're delighted to hear that Tristian's consistent updates and positive attitude made your visit exceptional.

February 12, 2024

Brought my elderly van with some electrical issues. Problem handled correctly and quickly. Good job. More

by Bandroadman
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're glad we could address your van's electrical issues promptly. If you need anything else in the future, feel free to reach out.

February 12, 2024

Better when it was still Huggins, but Tim is great. Norm Reeves Honda sucks. Huggins is missed More

by Gogoismcmom
Recommend Dealer
Yes
Employees Worked With
Tim kellar.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that our service hasn't lived up to your expectations, but appreciate your positive feedback for Tim. If there is any specific feedback you have for us please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

February 11, 2024

The North Richland Hills Honda is awesome. I will never go to another Honda. Larry had my oil changed and tires rotated in great timely manner. More

by Reagan21Reagan
Recommend Dealer
Yes
Employees Worked With
Larry Dvorak
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing North Richland Hills Honda! We're delighted to hear about your positive experience with Larry. We appreciate your loyalty and look forward to serving you again in the future.

February 11, 2024

Took car in for recall, oil change, and tire rotation, it was a pleasure working with service advisor Tristan who made the whole experience easy ! More

by Tonybrowningtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Khadra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Tristan! We're thrilled to hear he made your visit smooth. We appreciate your trust in our service department for your car's maintenance needs.

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