Norm Reeves Honda Superstore North Richland Hills - Service Center

Dennis Williams was my service representative. He was attentive, professional, and knowledgeable. Dennis is friendly and personable, and I felt seen and heard. And appreciated! He was attentive, professional, and knowledgeable. Dennis is friendly and personable, and I felt seen and heard. And appreciated! More

N/A Done The place is clean and everyone is welcome and helpful. The place is nice and clean and the staff is welcome and very helpful. helpful. The place is nice and clean and the staff is welcome and very helpful. More

Alan knew what he was doing. We've had some changeovers over the years. You guys lost a lot of good employees we come there for the last 20 years so Allen sounds like a good guy. We've had some changeovers over the years. You guys lost a lot of good employees we come there for the last 20 years so Allen sounds like a good guy. More

This experience was good, however my past experiences here have been less than awesome. It takes forever to get parts, I waited more than a year for a nozzle for my wipers and I waited more than a week t here have been less than awesome. It takes forever to get parts, I waited more than a year for a nozzle for my wipers and I waited more than a week to get my tire fixed. I came in 1/29 for a nail in my tire, I have a tire package, and was told by Tristan that there weren't any and they were ordered and would be there Thursday. I never heard anything back so I called Tristan Friday afternoon and had to leave a message. Never got a call back. I called and left another message for Tristan Monday afternoon and never heard back. Tuesday afternoon I decided to call the parts department myself and lo and behold the tire was there so I drove up and got Hannah this time. She was very nice and understanding and my tire was replaced and I was on my way. I shouldn't need to be calling every day to find out if the part is there or not. Meanwhile I'm having to air up my tire all the time because of the nail. More

It was a fantastic experience, Honda went up and above the expectations of replacing my airbags. the expectations of replacing my airbags. More

Good experience, All was good, was in there for a recall, didn't take long Car was washed and vacuumed didn't take long Car was washed and vacuumed More

The dealership has no energy. No one smiles. Very bad energy inside the dealership. Evryone walks around on egg shells. Thank God for Mario No one smiles. Very bad energy inside the dealership. Evryone walks around on egg shells. Thank God for Mario More

Personable, efficient, accurate and complete. Work finished in a timely manner, with text messages and phone calls on matters as needed. Work finished in a timely manner, with text messages and phone calls on matters as needed. More

It was a professional experience. Overall, everyone was courteous and professional, even the people at the Cafe. The breakfast was excellent!! Overall, everyone was courteous and professional, even the people at the Cafe. The breakfast was excellent!! More

Well I ent in for recalls. Had to go back. Now need to go back again for mirrors Had to go back. Now need to go back again for mirrors More