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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,851 Reviews
Call Service Center (817) 345-6175

2,851 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 20, 2024

Scott G. Was fantastic and extremely service oriented, especially after technician damaged dash during repair. More

by Garylhk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

thank you for sharing your feedback. We apologize for any inconvenience you experienced and appreciate your understanding. Our team is committed to providing excellent service, and we'll use your input to improve.

January 20, 2024

Really satisfied dealer Honda and Iam going to recommend my friend and familes to visit Honda dealer ship More

by Bikashchhetri2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear about your satisfaction with our Honda dealership. Your recommendations mean a lot to us, and we look forward to welcoming your friends and family as well. If you ever need assistance, feel free to reach out. Safe travels!

January 20, 2024

Friendly and personable staff. Knowledgeable and helpful at all times. Well organized team that works well together. Always feel well cared for. More

by Hooliganpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're delighted to hear that our team made your experience positive. If you ever have any concerns or suggestions, feel free to reach out. Safe travels!

January 20, 2024

Anthony Garcia was great, and I’m pleased with all the services on my vehicle. More

by Dianelirodriguez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there! We're thrilled to hear that Anthony Garcia provided you with excellent service! We appreciate your feedback and look forward to serving you again in the future. If there's anything else you need, feel free to reach out.

January 20, 2024

They were nice and got our car cleaned after service which was much appreciated! Thank you More

by Mars7N11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with our service. We're delighted to hear that you appreciated our team's efforts in ensuring your car was cleaned. We look forward to serving you again in the future.

January 20, 2024

When I needed a new battery, the Service Mgr Issac, was very helpful. Very courteous. More

by Gaypryor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

thank you for sharing your experience with Isaac! We're delighted to hear that he provided helpful and courteous service when you needed a new battery. If there's anything else we can assist you with, please feel free to reach out.

January 20, 2024

Great service and customer service but took too long (over 3 hrs) and didn’t even offer a free shuttle back home. It was on a Saturday so understandable but would have been better if free shuttle was o More

by e.truong78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback. We appreciate your kind words about our service and customer care. We understand your concern about the wait time and will certainly consider your suggestion regarding a free shuttle service for future improvements.

January 20, 2024

A good reliable dealership that is very good at explaining what your car needs repaired. More

by Javigarcia1
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your experience with us. We appreciate your kind words about our dealership's reliability and clear communication. We're committed to continuously improving our services and ensuring customer satisfaction. If you have any specific feedback or suggestions, please feel free to reach out to us directly.

January 20, 2024

I am not satisfied and I still don’t have answers to why things were not done and what the did. More

by Tdraper74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you had a negative experience with our service department and we would like to learn more about your concerns. Please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss this matter.

January 20, 2024

This is my favorite dealer of all time because they take care of my vehicle and provide a very nice waiting area. Super! More

by Rayrcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you enjoy our service and facilities. We appreciate your loyalty and look forward to continuing to provide top-notch care for your vehicle. If you ever have any concerns, please don't hesitate to reach out.

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