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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,994 Reviews
Call Service Center (817) 345-6175

2,994 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 31, 2024

It was fine, could have been a little less wait time. Didn't vacuum my car out as usual and there was still Mudd on my car mats. More

by Vgmayes62
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
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Feb 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback. We appreciate your business and apologize for any inconvenience with the wait time and cleanliness. We'll address these concerns to enhance your experience next time.

January 31, 2024

Professional and good costumer service. I suppose to wait 1 hour and 30 minutes but they knew that I was waiting so they work hard and have it ready on less than an hour .thanks a lot. More

by Antoniatavera
Recommend Dealer
Yes
Employees Worked With
Tristian
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Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your positive feedback and understanding of the wait time. Customer satisfaction is our priority, and we're glad we could exceed your expectations. Thank you for choosing our dealership!

January 31, 2024

Positive experience. It did not take long and I was kept informed on every step of the way ! More

by Opolskik
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Feb 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our efficient service and communication met your expectations. We appreciate your trust in our dealership!

January 31, 2024

The staff greeted me warmly very helpful kept me informed every step of the way. Explain what they check during the repairs of my oil change More

by Earltheda64
Recommend Dealer
Yes
Employees Worked With
Tristan
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Jan 31, 2024 -

Earltheda64 responded

Tristan gave top - notch customer service and exceeded my expectations. Highly recommended to anyone looking for quality service

January 31, 2024

great no no it was wonderful the guys do great services all went well as usual More

by gaylebass6704
Recommend Dealer
Yes
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Feb 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience with our team and that everything went well. We appreciate your support and look forward to serving you again in the future.

January 30, 2024

Tim is Awesome and keeps me informed when my auto is in for service. The facility is clean and others that I may interact with is also nice. Again, Tim is the Best. More

by cmthomas1204
Recommend Dealer
Yes
Employees Worked With
Tim Keller
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Jan 30, 2024 -

cmthomas1204 responded

Recently I had to take my auto in for service because all the lights on my dashboard came on. Tim was waiting for my arrival. I left the auto and the next day Tim called to give me updates. Tim always keep me updated when I bring my auto in. Tim is also very professional and wants his clients to leave satisfied.

Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your positive feedback! We're thrilled to hear that Tim and our team provided excellent service during your visit. We appreciate your kind words and look forward to serving you again in the future.

January 30, 2024

Everything was fine. I went in for a recall on three different things one of which were my side view mirrors and now they don't work. More

by Samtwombly
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
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Jul 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, first, we apologize for the delayed response. Due to a customer verification issue on this site, we were unable to review all feedback. We apologize for the inconvenience you've experienced. If you would like to discuss further, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

January 30, 2024

Easy, professional, and friendly Tommy was excellent at addressing my concerns and was friendly and professional. I'll definitely be working with him in the future More

by Tnt54
Recommend Dealer
Yes
Employees Worked With
Tommy
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Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tommy! We're thrilled to hear about your positive experience. If you ever have any more concerns or questions, feel free to reach out. We look forward to serving you in the future!

January 30, 2024

Everything went great. My experience with the service department was pleasant. They met all expectations of servicing my CRV. The cookie was a nice touch. More

by Daringrayson
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
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Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a smooth and efficient visit with Michael. If there's anything else we can do for you, please don't hesitate to reach out.

January 30, 2024

The service dept keeps you informed on your vehicle. I like that they send photos of issues that need approved for repair. They continue to stay in touch. Service is quick. Same day. More

by Cal1day
Recommend Dealer
Yes
Employees Worked With
Tristan
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Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that our communication and quick service met your expectations. We appreciate your trust in our team and look forward to serving you again in the future.

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