Norm Reeves Honda Superstore North Richland Hills - Service Center

They set a realistic time frame expectation for service since it was on a Saturday and they were very nice and helpful. since it was on a Saturday and they were very nice and helpful. More

They have good service, the employees are easy to talk to, overall very good experience to, overall very good experience More

I typically have pleasant experiences at this Honda Center, however this time was unacceptable. I was charged an extra fee for $10. When I asked him what the unexpected charge was for, he mentioned Center, however this time was unacceptable. I was charged an extra fee for $10. When I asked him what the unexpected charge was for, he mentioned "for extra rags". How did I use $10.00 in rags for one visit especially when that fee has not been previously been applied to my order before? Also the service advisor said that the oil change does not come with a multi point inspection. He was lying. The coupons itself state that it comes with a multi point inspection and I've been coming to this dealership for years. I asked him to still perform the multi-point inspection because that is why I choose this dealership consistently to monitor my car. It's simply because He just didn't want to do it because he believed there was no money in it for him because he did not believe I would pay for services. Once I asked him to do the multi-point inspection, he did not perform it even though he stated he would. The center just marked off everything as green because he did not believe that it would be worth his time. However, he does not know that I'm actually in the market for buying a car. But because of the only bad service experience (I have ever received from this Honda Dealership) I do feel certain that I will not buy a car from this Honda anymore even though I was considering it. To add, I would prefer to go out of my way to buy a Honda from another dealership just because if I can't trust that I'm having honest conversations over a 70-dollar oil change, do you believe it would be worth investing in an over $30000 CRV from your lot? No, it does not make sense. However, I must be honest and say that there was one advisor who was at the dealership who went and spread a different type of light. I believe his name was Joe, even though I am not sure, but he recently had surgery for throat cancer and that day he was declared cancer-free. I was sitting alone and he still made eye contact across the lobby and came and made sure that I was okay and taken care of. I had a great conversation with him the man was very joyful and pleasant even considering the health experiences that he had just gone through. He was not my advisor, but his customer service and personality actually did brighten my day. I wish that I had a representative like him take care of me so I could continue patronizing your dealership with trust. I encourage your dealership to make other representatives follow his standard. More

I purchased my 2021 Hr-V at this location and bring my car in regularly for servicing. Staff is very helpful and friendly! car in regularly for servicing. Staff is very helpful and friendly! More

Service was fast and I did not have a long time to wait. Service agent was very helpful Service agent was very helpful More

Every one did a good job explaining the process of buying the truck and taking the time whit us the truck and taking the time whit us More

THEY WERE VERY KIND THEY HELPED ME, WASHED MY CAR ANZ EVEN GAVE ME A RIDE EVEN GAVE ME A RIDE More

Nicholas is an Excellent Service Advisor. He kept me informed on the progress being made regarding my tire needing repair and a couple more maintenance items during my visit. I Definitely wil He kept me informed on the progress being made regarding my tire needing repair and a couple more maintenance items during my visit. I Definitely will ask for him, when I have to bring my vehicles in for service. More

Great service, didn’t take long to complete my oil change, rotation and complementary car wash! change, rotation and complementary car wash! More

Very good service and customer service. Eric was great to work with and was great with communication Eric was great to work with and was great with communication More