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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,956 Reviews
Call Service Center (817) 345-6175

2,956 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 01, 2025

Great service, Michael kept us informed and made took care of us. Highly recommend them! More

by Dlantrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Good! Now we can give our service team, especially Michael, a pat on the back. Thanks for letting us know about your Honda service visit! When you're ready to come back for another appointment, we'll be ready to tackle it.

February 28, 2025

I trust this dealership to service my Honda. Tristan is a great service advisor and always takes care of me. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review for Tristan, Nicole! He will be ecstatic to read this and that he's consistently providing a high level of service. If you'd like to work with him again, please let us know. Thanks so much!

February 28, 2025

They provide quality service at a fair price. Their staff is professional, knowledgeable and friendly. More

by Djshawnsmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda was up to your expectations! When you're ready for service once again, we hope that you will keep us in mind. You can schedule an appointment online if you like. Thank you!

February 28, 2025

I took my car to fix A/C they kept for 3 day and said more than $6000 and it will be fix in 2 months More

by Roshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand your frustration regarding the time and price for an air conditioner repair for your Honda, Roshan. We recommend that you reach out to our service department for more clarification about the repairs. Please give our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 28, 2025

Anthony was very professional on anything From the beginning to the end thank you Appreciate his service Maria Hyatt More

by mariahyatt46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Our goal is to be professional when it comes to working on your Honda, Maria! We're thrilled that Anthony could provide you with that type of service. Thanks so much!

February 28, 2025

The time line that was initially set by the dealership was accurate and was precise More

by lct2football
Recommend Dealer
Yes
Employees Worked With
Tommy,Crean
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our service estimate was on the money! Thanks for sticking with us, and remember that you can opt for Express Service for your Honda in the future.

February 28, 2025

Scheduled online and was taken in right on time. Completed everything I asked to be done. The Service Advisor, Tommy was great. He kept me informed all the way through the process. More

by Lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy, can't remember his last name. It starts with a C. 5 stars for him.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sure that Tommy will be happy to take the five stars and run with it, Lew! We're happy that he could provide swift service for your Honda so that you could get back on the road. Thanks so much!

February 27, 2025

I do not trust this dealership anymore. They are either disorganized and don't check things properly and/or they do find ways to screw you over on purpose. They have messed up multiple time More

by Honda Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

To serve you better, we'd like to find out more details about your dissatisfaction with our dealership. This will enable us to improve necessary services to give loyal customers like you a five-star experiences. Your feedback will be very valuable. If you like, please send an email to Macon Huntsinger at macon.huntsinger@normreeves.com for sales concerns or our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com regarding service. Thank you.

Feb 28, 2025 -

Honda Customer responded

I completed the survey they give you after getting service done. Somebody in the service department should be aware. This review is meant for consumers.

February 27, 2025

Thomas Crean was very professional and friendly. Insuring that my service was completed, including a recall check very timely. More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Crean
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that your recall examination went so well, Shawn! It sounds like Thomas did a wonderful job in ensuring that your Honda was in great shape. When you're ready for another service appointment, feel free to schedule it online. Thank you!

February 27, 2025

Norm Reeves Honda and Tristian were very helpful. Service was quick and customer service is unmatched. Thank you! More

by alicia.b.braun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristan is getting a lot of love today, and we're here for it, Alicia! We appreciate you giving us a lot of compliments after your Honda service visit. If you want to request him again, make sure you let us know because he's very popular. Thanks so much!

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