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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,924 Reviews

2,924 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 07, 2025

Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is More

by tonyahendrix801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
Jan 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

You should feel in the loop when it comes to the servicing of your Honda, Tonya! We're happy that Amanda explained all the services your car needed and why. It's important that you feel safe and confident when driving your car, and we can be there to partner with you on that. Thank you for bringing your car by, and we look forward to working with you again!

January 05, 2025

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

by Enavarro953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda went so well! If you're in a rush, don't forget that we have Express Service for routine tasks--it will save you a lot of time with the same high level of service. Thank you, and we appreciate you coming by!

January 05, 2025

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor More

by Thatlizhull
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we call fast service, Liz! Amanda sounds like she went out of her way to provide you with quality service. Thanks for putting your trust in our team, especially Amanda. You can request her when you book your next service appointment.

January 05, 2025

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

by paulwamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hall in Finance
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're here to make your dreams of driving a great car a reality, Paul! Congratulations on your Honda Pilot TrailSport--we hope you had some trips planned to see how the added ground clearance works for you. We will pass on your compliments to Ali and Anthony. Thank you, and we'll see you for a drama-free service appointment!

January 04, 2025

We love this dealership. Angel Flores, our service tech, is always honest, and treats us like a priority! More

by kari_williams
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We love customers like you, Kari! Angel will be happy to hear that you are always satisfied with his performance. This confirms that we're providing the type of service that we wish to give. Thank you, and we're here to support you for years and miles to come!

January 04, 2025

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca More

by jfw76118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Roye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Srimavin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Kirk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Garza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Weston King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value customer feedback, we'd like to know more details about your service visit and what we could be doing better. Please contact our service department, and we would appreciate learning more to leave you and other customers with five-star experiences. Thank you!

January 04, 2025

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by Smallfry40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the five stars and would love to know more details about your service visit for your Honda! That way, we can confirm that we're on the right track. Thank you, and we look forward to serving you again!

January 04, 2025

Was told the repairs to my car based on a recall would take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service cent More

by cunningham843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Kay
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback on your service visit and are disappointed that the level of communication wasn't up to the standards that we try to uphold. We will be addressing these issues with our service team to provide better service to customers like you. Thank you, and please contact our service department with further concerns.

January 04, 2025

Service department does great work. I have been happy each time I bring my vehicle in for service. More

by Mikelins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach frausto
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for satisfying service for your Honda, Mike! Remember to check out our service specials for even more satisfaction. Thank you!

January 03, 2025

Norm Reeves dealership is attentive to your time and try very hard not to keep you waiting and the great part is that they keep you updated on their progess in a message to your phone. They are very kind a More

by puryearj138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Jan 04, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We want you to be in the loop when it comes to your Honda, so we make it a point to keep you updated by any means necessary. Plus, we want you to feel comfortable when you enter our facility so we keep things clean and in order. We appreciate the positive feedback you provided to us, and welcome you to visit us at any time. Remember that you can schedule an appointment online!

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