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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,937 Reviews

2,937 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 10, 2025

Fisrt let me saybl that I have serviced sevral of my Honda's for the past 17 years at this location. Ther has been a decline in customer service since the concersion from Norm Reeves. I drive my vehicl More

by Samuel.Febres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
K. Bledsaw
Jan 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value you as a customer of nearly 20 years, Samuel, we're disappointed that your last visit to our service center wasn't up to your expectations. If you would like to discuss the maintenance suggestions made by our service department, please reach out to us. If you change your mind and decide to return to our dealership, we hope to provide you with the five-star service you've come to expect. Thank you.

January 10, 2025

I've been to many Honda dealerships since 2018 when we purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionali More

by Ty Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What an awesome review, Ty! We appreciate your loyalty for nearly 10 years, and hope that you stick with us for more. We will be sure to pass on your compliments to Angel. Remember that we regularly feature service specials that will make your visit for Honda service even sweeter. Thank you!

January 10, 2025

This was my second time using Norm Reeves Honda NRH and it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vac More

by Ggrant8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you returning to our dealership for a second visit, Grant! Thanks for the heads-up about the issues you encountered, which will help us to make changes to our service and provide you with a five-star experience. We hope to see you again for your third service visit!

January 10, 2025

I had a great experience with this service; they were very knowledgeable and attentive to my needs. More

by Maximus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you had a satisfying experience! But we know that we can do better, so please let us know what we can do to provide a five-star experience next time. Thank you!

January 10, 2025

Awesome Excellent Knowledgeable Prompt Shares detailed info Recommend required services Very comfortable and nicely equipped waiting area More

by mukush1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We like your style with this fantastic review! Thanks for sharing, and we're happy you felt comfortable waiting in our waiting area. We hope you took advantage of our coffee bar. If not, when you return, you can do so!

January 09, 2025

I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most im More

by Clarice Clopton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Jan 09, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a satisfying service visit, Clarice! We're pleased that Eric listened to your concerns and diagnosed your car during your oil change. We're also happy that he made sure that the services fit your budget so that you would have peace of mind. Thanks for sharing, and we welcome you to come back any time!

January 07, 2025

Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is More

by tonyahendrix801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
Jan 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

You should feel in the loop when it comes to the servicing of your Honda, Tonya! We're happy that Amanda explained all the services your car needed and why. It's important that you feel safe and confident when driving your car, and we can be there to partner with you on that. Thank you for bringing your car by, and we look forward to working with you again!

January 05, 2025

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

by Enavarro953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda went so well! If you're in a rush, don't forget that we have Express Service for routine tasks--it will save you a lot of time with the same high level of service. Thank you, and we appreciate you coming by!

January 05, 2025

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor More

by Thatlizhull
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we call fast service, Liz! Amanda sounds like she went out of her way to provide you with quality service. Thanks for putting your trust in our team, especially Amanda. You can request her when you book your next service appointment.

January 05, 2025

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

by paulwamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hall in Finance
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're here to make your dreams of driving a great car a reality, Paul! Congratulations on your Honda Pilot TrailSport--we hope you had some trips planned to see how the added ground clearance works for you. We will pass on your compliments to Ali and Anthony. Thank you, and we'll see you for a drama-free service appointment!

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