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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,992 Reviews
Call Service Center (817) 345-6175

2,992 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 27, 2025

Quick and efficient recall repair! Appreciated the Uber ride home! Thanks for the great service! More

by piland4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The Uber shuttle service is one of the perks that we provide to our customers. We're glad that you could take advantage of it instead of waiting for your recall repair to be completed at our dealership. Thanks so much, and we'll see you next time!

January 26, 2025

Easy scheduling, knowledgeable service team, service member kept us in the loop, and appropriate wait time for service. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that all the elements of a satisfying service visit came together for you and your Honda, Amanda! Thanks so much for letting us know. If you're in a hurry, please take advantage of our Express Service program.

Jan 28, 2025 -

Amanda responded

Sorry, I must have missed that. That's good to know for future appointments. Thanks!

January 26, 2025

Always courteous, clean and do like the uber ride return us back home & bringing us back to pick up car when finished! More

by Nans72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service visit for your Honda! The Uber shuttle service is a fantastic perk to use if you need to get back home or to your office during your appointment. Thanks for the five-star review, and we look forward to seeing you again! Remember it's easy to schedule appointments right online.

January 26, 2025

The dealership and my service rep was great. My issue (and reason for the 3 star rating) was my Honda lost all power while exiting the highway after picking up my vehicle from being serviced. I More

by alexmathew82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so sorry to hear about the issues you experienced with your Honda, Alex, and understand how frustrating and overwhelming this must have been. We appreciate you bringing this matter to our attention, and we'd like to make things right. Please contact our service department at your earliest convenience. Thank you.

January 26, 2025

I felt like the service i received met and exceeded my expectations making this a very pleasurable experience More

by jamescu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

When we hear that we've exceeded a customer's expectations, we know that we've succeeded, James! Thanks for letting us know, and we will be happy to accommodate you again. Feel free to schedule your next appointment online.

January 26, 2025

Cost of repairs for Oddessy were excessive. Not sure where I will buy my next vehicle but my 35 year relationship with Honda is in jeopardy. Customers service reps are the only reason this revi More

by Mefarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand your frustration over prices for services for your Honda Odyssey and encourage you to take advantage of our service specials. These can help reduce the costs for repairs and other maintenance services. Remember, too, that we exclusively use OEM parts for longer wear and better function. Thanks for the feedback, and we hope to provide you with a five-star experience if you choose to return.

January 26, 2025

Outstanding service! Great to have a dealership with all my vehicle history so that I can make informed maintenance decisions. More

by littlestephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The vehicle history helps us to make the right decisions about what's best for your Honda, Stephen! We use it as a trusty reference as well as consulting the maintenance schedule. If any concerns arise with your car, please feel free to reach out. Thank you, and we'll see you at your next appointment!

January 26, 2025

Tristian Who was our advisor is always helpful and positive. I really appreciate for the uber ride home and back after the service was done on our car. More

by Shaikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The Uber shuttle service is gaining popularity, and we're glad that you could take advantage of it! We will be happy to pass on this review to Tristan. Thanks so much, and we look forward to working with you again!

January 26, 2025

While the sales and finance departments could use some work, the service department worked extra hard to complete the work that was promised me. Amanda was amazing and made sure the work was completed tha More

by jenmt2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome that your services for your Honda were completed in one day! Amanda did a great job. We appreciate you letting us know about the sales and finance departments. Please feel free to inform us about what we can do to improve those departments. Thanks so much, and we'll hopefully see you again!

January 24, 2025

Great service! I was very pleased with my experience at Norm Reeves. I also received great customer service from Tristan. More

by Ayala713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your review pleases us and confirms that we're providing quality service to our customers! We will pass on your review to Tristan. Remember that you can request him for next time. Thanks so much!

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