Norm Reeves Honda Superstore North Richland Hills - Service Center

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go before I even paid!! I’ll be back and see her, again!! More

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

We love this dealership. Angel Flores, our service tech, is always honest, and treats us like a priority! Angel Flores, our service tech, is always honest, and treats us like a priority! More

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the card machines on their bodies. Horrible service management and employees. Don’t buy a car there or service. It’s not Huggins. More

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Was told the repairs to my car based on a recall would take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service cent take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service center about 30 minutes before closing which was 7 o clock and my vehicle still wasn’t ready. It was finished at 7 o clock and I wasn’t even informed as I waited outside based on the entire dealership smelling like gasoline giving me a massive headache. I happened to look over and see my car parked in the garage area. The communication of the staff in the service center is subpar and not very helpful. They are the closest dealership to me and the place I purchased my car from which happens to be my first Honda. If I had somewhere else to go, I probably would. More

Service department does great work. I have been happy each time I bring my vehicle in for service. I have been happy each time I bring my vehicle in for service. More

The service was great. They took care of the issue. Clear communication throughout the whole appointment. They even got me an Uber ride to home and come back to get my car. They took care of the issue. Clear communication throughout the whole appointment. They even got me an Uber ride to home and come back to get my car. More

Norm Reeves dealership is attentive to your time and try very hard not to keep you waiting and the great part is that they keep you updated on their progess in a message to your phone. They are very kind a very hard not to keep you waiting and the great part is that they keep you updated on their progess in a message to your phone. They are very kind and the overall facility is very clean. More