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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,965 Reviews
Call Service Center (817) 345-6175

2,965 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 07, 2024

Much more expensive at this location and my brakes are still not working properly. My vehicle was left at this location for over 5 days. More

by nicswt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We’d like to learn more about your brake service so that we can make things right with your Honda. Please reach out to our Service department to resolve any outstanding issues. Thank you.

December 07, 2024

Ha Sido el mejor servicio que ha dado desde que compre el carro excelente perosnal More

by Elvinarmando13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

¡Nos complace mucho leer tu reseña sobre tu visita de servicio para tu Honda! Muchas gracias, y estamos ansiosos por trabajar contigo nuevamente.

December 07, 2024

Excellent service It was above and beyond Eric . He was my representative for my car service and he did amazing care of my car. More

by Yphelobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that Eric could be there for your Honda's service needs! Thank you for putting your trust in our team, and we're here when you need us.

December 06, 2024

Thanks for job well done keep up the good work. Will return and recommend your service department More

by Michaelg.32116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your compliments, Michael! We're happy that the service your Honda received will bring you back for more in the future. Thank you for the recommendation and stopping by our service center!

December 06, 2024

Great service from you and the staff at this company and I hope to be able to get this done today More

by Jcsteffel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We hope that your service outcome was a good one today! Thanks for sticking with us, and we look forward to taking care of you and your Honda once again.

December 05, 2024

I am very pleased with the service provided. In particular, my service advisor Zachary Frausto went out of his way to make sure I was well informed as to what was going on with my car and when i More

by tdk104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
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Dec 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you returning to our dealership when you need service for your Honda! We will also pass on your compliments to Zachary. Thanks so much, and we look forward to seeing you for many more years to come!

December 05, 2024

They attended to me quickly great service explained everything in detail enjoy the service excellent More

by angelicarviz1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a wonderful service visit for your Honda! We strive to provide efficient service so you can get back on the road. Thank you, and feel free to come back any time!

December 05, 2024

Great food in the cafe. Nice workers. Tommy was nice, service took a reasonable amount of time. More

by Lilkel419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Dec 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great that you could take a break and visit our cafe while you waited for your Honda! Thanks for the nice reviews, and we'll let Tommy know what you thought. See you soon!

December 04, 2024

Excellent service! I got a text message for each step of the process. Super friendly and courteous! More

by markartw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Dec 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Having regular updates can keep you in the loop for what types of service your Honda will be getting, Mark! We're glad that our service team could keep the communication lines open. Thanks for coming by, and we look forward to seeing you again!

December 04, 2024

Customer service is good . Representatives at the helpdesk are very friendly. Well organized and maintained. Suggestion: could place some snacks and beverages in the waiting More

by Harish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Dec 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Harish, and will discuss adding some snacks and beverages for our customers! Thanks for letting us know about the customer service you experienced from our team, and we hope to serve you in the future.

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