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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,052 Reviews
Call Service Center (817) 345-6175

3,052 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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June 25, 2025

Nicholas Billeaud is my service agent. He explains everything in detail and I stay at the dealership to wait for my car. I will probably be upgrading my car in 2026 at Norm Reeves. The de More

by YaYa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow, Nicholas sure knows how to turn waiting into a VIP experience—thanks for sharing! 🌟 We can’t wait to help you upgrade in 2026 and keep that welcoming vibe going strong. Your trust means the world to us!

June 25, 2025

Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

by Lisa33C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Mario sends a big virtual high-five for calling out his stellar texts and video walk-through! We’re thrilled the communication kept you in the loop and confident. Thanks for recognizing his attentive, helpful service!

June 25, 2025

They are very professional and knowledgeable. And if you have any question or doubts they explain everything to you. More

by Mrosado791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for shouting out our team! They work hard to deliver clear explanations and friendly service, so we're thrilled you received nothing less. We hope you'll consider recommending us to your loved ones.

June 25, 2025

They are very professional and knowledgeable. And if you have any question or doubts they explain everything to you. More

by Mrosado791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Anthony is super grateful for the shout-out! Professionalism and clear explanations are his bread and butter, so we’re thrilled he hit the mark. Thanks for letting us know you felt informed every step of the way!

June 25, 2025

Prices way to high plus they try to talk you into services I feel were not necessary. One item they wanted $954.13 cent for, and I bought the part for $24.95 on Amazon. Did the work myself because More

by Imca83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name
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Jun 26, 2025 -

Imca83 responded

Another time I went into the service department because the light 'TPMS' came on. I looked this up in the driver's manual so knew what it meant. The tech told me the sensors in the tires were bad and needed replacing. I asked how much that would cost and he said $600 each and I needed to replace all 4. That would be $2,400 plus tax. I told him to forget it and he tried to convince me how important and necessary it was to repair. I told him I'm 80 years old and they never had these sensors on cars until recently and they did fine. I grew up when you checked your tires and said looks like the tire is a little low, I better check the air. I don't need a sensor to tell me that, especially for over $2,400. Let's repair things that matter, not some gimmick.

June 25, 2025

Great place to buy a car. I got my car from this location and my family too. I have plan to get a new vehicle. More

by lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Lei, it is always a pleasure to have you and your family as part of our family! We appreciate your trust in us and will always be here for you, whatever it is you need. Thanks so much for your continued loyalty. We look forward to serving you again, and if you know anyone else who might enjoy working with us, please feel free to drop our name!

June 25, 2025

Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

June 24, 2025

Michael was great. Service was fast as usual, all issues handled promptly. No complaints here. More

by Konnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Fast, friendly, and customer-focused—that’s Michael in a nutshell! We’re so glad your service was back on the road before you knew it. No complaints? That’s music to our ears. Thank you!

June 24, 2025

Anthony Garcia was very polite and helped me in understanding the details of what they were doing with my Pilot regarding the recall notice. He kept me up to date and checked in with me as needed. More

by ekent1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jun 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Nothing says “peace of mind” like clear explanations—Anthony Garcia is thrilled to have demystified that recall for you. He’ll keep those check-ins coming faster than you can say “safety first.” Thanks for trusting us to keep your Pilot in tip-top shape!

June 24, 2025

Mario and Luis at Norm Reeves Honda were fantastic. They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and profess More

by grado.angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Garcia Yaport
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Jun 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Mario and Luis are doing a happy dance knowing your A/C is breezing along under warranty. They loved keeping you updated every step of the way. Thanks for trusting us with your service needs, and we look forward to seeing you again.

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