Norm Reeves Honda Superstore North Richland Hills - Service Center

Angel was personable and did what he was able to do for me. The wait time was what he said it would be. me. The wait time was what he said it would be. More

I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.36. The invoice even said the backup mirror passed the report. Norm Reeves Honda blamed my camera for going out because of a toll tag that was not on anything to cause this. It’s all they could come up with. But there’s money for Norm Reeves Honda in repairs. About a month later there was a recall on the same description of what I told them happened to my Honda Pilot. Honda said to have them respond to it and I went back in good faith because that repair guy was no longer there. They repaired the recall at no charge and got another $1400ish for doing the maintenance on it. They sent in documents to get the money back from Honda. Neither Honda or Norm Reeves Honda refunded me for the recalled repair that I paid for. What happened was, the vehicle worked again without the recalled part fixed initially because there was a hard reset done to recalibrate the new unneeded mirror and windshield they charged me for. His reply when I told him initially that’s not what it is was, “Well does it work?” So, after 14 years of being a Honda owner, I’ll never own another one. Good bye crooks. Richard Linnard was the GM that helped fail me. He quit taking my calls and texts. When I just went to finish the survey, it appears Rhett Valentine is actually with them still. They lied about that as well. To my face. Y’all are betting a thousand. More

It was easy to make an appointment. When I arrived I was helped promptly. Amanda was very helpful and friendly. When I arrived I was helped promptly. Amanda was very helpful and friendly. More

They are the best but they are too far away. The people are all really good but I will probably use David McDavid from now on. Much closer. The people are all really good but I will probably use David McDavid from now on. Much closer. More

They were very helpful and efficient. Nick was super helpful! I had a great experience. Nick was super helpful! I had a great experience. More

Friendly employees and timely oil changes. It’s also nice that they wash my car when they are done. It’s also nice that they wash my car when they are done. More

The service advisor has always been friendly and the techs complete the work quickly and accurately. They were even able to fix a key fob which saved me from having to buy a new one. techs complete the work quickly and accurately. They were even able to fix a key fob which saved me from having to buy a new one. More

Everyone is so kind and welcoming. Awesome customer service. I would recommend them to everyone! Awesome customer service. I would recommend them to everyone! More

I met the most arrogant, sarcastic person that I ever known in my life (ELIZABETH FRENCH) I have come 3 times this year and paying for work that hasn't been done. I felt humiliated, intimidated, discrim known in my life (ELIZABETH FRENCH) I have come 3 times this year and paying for work that hasn't been done. I felt humiliated, intimidated, discriminated, and even more afraid that some worse damage could be done to my car, just by the way management treated me that day, slamming the door in my face by the manager that didn't had any curtesy or respect for me. More

Already did this once. Made appt for warranty work. I live a hour away. Checked in on day of appointment. Did not have warranty part. Wasted my time and gas. Did not Made appt for warranty work. I live a hour away. Checked in on day of appointment. Did not have warranty part. Wasted my time and gas. Did not call me ahead to tell me not to come More