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Norm Reeves Honda Superstore West Covina
West Covina, CA
1,062 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,062 reviews
November 22, 2006
I started requesting information from multiple dealers in Southern California 1.5 months before I was planning to purchase my car. Requesting a quote from the dealers online was easy, but getting an actual q Southern California 1.5 months before I was planning to purchase my car. Requesting a quote from the dealers online was easy, but getting an actual quote was nothing less than impossible. I got pushed around and my phone number given out to multiple salesman who called to try to convince me that if I don't buy the car immediately, I will not get it (even though I told them 5 weeks in advance), then in the end didn't give me a price quote! Elizabeth Wong at Norm Reeves in West Covina provided me with the price on the very first day, did not pressure me to buy and gave me a sense of security and is genuinely trying to make the experience as smooth as possible. The price she initially offered was more than reasonable. And the price she gave me after I was offered a lower price was definitely great! But in the end it's not all about the money, the different prices that dealers bounce back and forth makes a difference of less that $5 a month, I would've bought the car from her at the MSRP price for the PERFECT customer service she provided, since she gave me a great deal and experience, I'll get her something for x'mas. She also broke everything down from fees to insurance so that there were no surprise when I bought the car (even though my calculations was off by $1). I would highly recommend her services to everyone. I need to get a car for my Mother and Girlfriend in a year or 2, so I'll be looking for her. More
by sapipa177
Employees Worked With
Elizabeth Wong
Helpful November 15, 2006
I took my car to Norm reeves honda dealer to do the 100k major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, t major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, they just keep lie to me since I fell in their tricks. They said my car's vin num doesn't fall in their recall record, so i won't be free for charge for the factory recall. In this point, I will make contact with honda corp. and see what are the dealer lie to me. In addition, They make excuse to delay schedule for pick up almost a week. I call them day by day, but they just told me "Due to delivery delay, you can't pick it up today". Finally, I got my car back, but they charge me almost double of the original estimate. It just pissed me off. I think they never being honest to their customer. In the service contact, they listed all the xxxxxxxx for them to make excuse. They charge the inreasonable price and emphasis their responsbility is limited, and no guarantee all the time, ever they had made promise to you on little thing. I just don't understand how they do business like that maybe they just know how to play some trick and fooling around to make profit. Maybe this dealer is too small and in-capacity to run their business. Honda is mean reliability to me since I bought my first car from Honda. Unfortunlately, I met the worst HONDA DEALER in the world and their words mean nothing. If you believe them, It will cost you alot. More
by Erick13
