Norm Reeves Hyundai Superstore - Service Center

All was good Well managed service person who help me. Service was as projected & length of work time too complete. Very satisfied , Mr. Bagga does a good wor Well managed service person who help me. Service was as projected & length of work time too complete. Very satisfied , Mr. Bagga does a good work ,good guy . Regards David More

Service my car I only gave this rating because of Sean Osborne he was the only one who helped me with all the problems I had with the car it's been a problem since i I only gave this rating because of Sean Osborne he was the only one who helped me with all the problems I had with the car it's been a problem since i bought it i only hope that all the things are fixed and that i dont have anymore problems with it if so you will need to take the car back.The person who sold me my car no longer works their. More

Exceptional customer service There are 2 reasons I travel 30 miles round trip to Norm Reeves Hyundai for my Elantra service needs: #2: I bought the car there. #1: Service Depar There are 2 reasons I travel 30 miles round trip to Norm Reeves Hyundai for my Elantra service needs: #2: I bought the car there. #1: Service Department employees like Gary Ohnesorgen. Their goal is to meet my expectations and they consistently exceed my expectations. More

Recall service Thank you for your service. Mario’s was excellent to work with. Our car was fixed in a timely manner and was extremely curtious. Thank you! Thank you for your service. Mario’s was excellent to work with. Our car was fixed in a timely manner and was extremely curtious. Thank you! More

Second Bad Experience I should’ve learned my lesson after the first bad service department experience with Norm Reeves Hyundai (Cerritos). I took my car in yesterday for a I should’ve learned my lesson after the first bad service department experience with Norm Reeves Hyundai (Cerritos). I took my car in yesterday for a 90k service. Shortly after picking it up, I saw that my check engine light was on (which was not on before I took it in). I also saw that my brake lights are not working (I just replaced them a couple months ago with new bulbs, so they should be working fine). When I called (right when I got home), they recommended that I return. I told them this is the second bad experience I got from them and they transferred me to a manager, who had yet to return my call. I also called back the service representative who took care of me and have not received a call back. Do yourself a favor and don’t even bother coming in here. They are keen to provide 5 star customer service, but they lack the attention to detail and follow through to actually fix your car’s service needs. This was in no way the service rep’s fault - the mechanics screwed it up. The only thing I wish the service rep did was to return my call or have his manager call me. What a waste of time. Edit: Tim from Service called me back and asked me to come back in. The check engine light fixed itself by the time I came in, so that did not need to be addressed. I guess the short explanation is: performing maintenance on Hyundais can actually trigger the check engine light. They fixed my brake lights - the new lights I recently put in supposedly burned out. Not sure if I believe that reason but it’s at least fixed. I changed my review to five star on the sole basis that Tim at least tried to help me. It’s really not his fault that the overall operations of this dealership needs improvement. I would recommend going to see Tim there if you have to go to Norm Reeves Hyundai. I still stand by my initial assessment of not recommending Norm Reeves Hyundai service department to anyone. More

Recall Services and Performance Manufacturers Campaign Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfo Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfortable and easy despite they’re very hectic schedule . More

Service appointment Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me ho Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me how much the bill would be. Great job Gary. More

Oil Change Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. More

Customer Service Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank You! More

Good communication I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 negatives. First, after paying electronically I thought my car would be waiting for me but I waited 20 minutes for them to bring it up. Second after I dropped the car off they called to say nothing would be covered under warranty because they are not a certified Genesis dealer. I had 2 explain to them that my car is a 2016 and it was a Hyundai and he didn't believe me. I told him to speak with someone who knows something. He did and called back to apologize...but how do you not know that? More