Norm Reeves Mazda

1-Thankyou - Norm Reeves Mazda , Irving , Texas - great service experience - had Excellent service by service advisor "Bryan Guidry" who was Fantastic and very knowledgable and honest and gave good advice service experience - had Excellent service by service advisor "Bryan Guidry" who was Fantastic and very knowledgable and honest and gave good advice re all services required ; 2- Thankyou also to Norm Reeves Mazda for the free Mazda loaner car while the Mazda CX9 was serviced - that is a "luxury car dealership experience" to get a free loaner and it is very appreciated ! Thankyou ! More

Everyone was very helpful and it went as smooth as it could considering. I was able to get the exact options in the vehicle I wanted and they worked with my lease turn-in to Genesis. could considering. I was able to get the exact options in the vehicle I wanted and they worked with my lease turn-in to Genesis. More

No issues - work done when expected. Love the video recap you always send while looking at vehicle. Love the video recap you always send while looking at vehicle. More

I have bought m2 of my Mazdas at this location 10 years apart and had the same sales person on both occasions. So that indicates to me a good place to work and trust in buying from here. apart and had the same sales person on both occasions. So that indicates to me a good place to work and trust in buying from here. More

Everyone was professional and attentive . They worked well as a team to meet my requests. They worked well as a team to meet my requests. More

Service is usually fast and they keep a list of future service needed. Scheduling is easy. service needed. Scheduling is easy. More

In an emergency they helped me out and got me going. Very nice service department Very nice service department More

My experience was easy with friendly and knowledgeable people. I would refer other people to Norm Reeves dealership. Both service and body shop are great also. people. I would refer other people to Norm Reeves dealership. Both service and body shop are great also. More

I drove 4 1/2 hours to purchase a car from this dealership on 9 April 25. Due to me changing cars, I spent 7 hrs there because the finance person didn’t want to take the check from the bank even th dealership on 9 April 25. Due to me changing cars, I spent 7 hrs there because the finance person didn’t want to take the check from the bank even though it was blessed by the bank. He was trying to get me to finance in house and would not budge. Fast forward to 21 May 25, I contacted Mazda Irving and spoke with Salina Torres as I haven’t received my license plates and the paper plates are due to expire on 6 June 25. Trent Boe (General Manager) reached out on 22 May 25 stating that finance didn’t do something with the paperwork and do tThe holidays the plates should be there by 1 June 25 and he would overnight them to me. It’s 4 June 25 no contact from Trent and called office today only to be told he is off. I spoke with Jessica Stapleton (BCD Manager) on 3 June 25, who stated she would also follow up with Trent and call me back by the end of the day as she has no solution if my temporary plates expire. It’s 4 June 25 and no one has contacted me about my plates that expire on 6 June 25. I wish I would have read the reviews before purchasing my vehicle and I would have bypassed this dealership. I will do another post about the disappointing service. More

I always enjoy my visits. The attention to detail is great. Even though the name has changed things are still great. The attention to detail is great. Even though the name has changed things are still great. More