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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.8
1,122 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,122 reviews

September 03, 2025

Very cool staff They guide you through the maintenance stuff very politely. Highly recommend this service center More

by szaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Norm Reeves Mazda responded

Think of the service center as a small ensemble where each team member hits the right note: polite introductions, clear explanations, and coordinated moves that keep the day flowing. We love that the rhythm made the maintenance feel approachable and even a little neat. Appreciate you recommending us.

September 01, 2025

Great customer service. Detailed inventory of repairs. Timely communications. Quick repair timing. Good follow-up. More

by rusviking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Norm Reeves Mazda responded

Timely repairs and good follow-up are small things that add up to a better ownership experience. Your feedback reinforces the way our service crew works, so thank you. We’ll be ready for whatever your car needs next.

August 28, 2025

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service. More

by john.zerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Norm Reeves Mazda responded

Thank you for the kind words, John. We pride ourselves on five-star hospitality. Salvador will be thrilled to hear you felt cared for and kept in the loop from check-in to pick-up. We look forward to your next stay with us.

August 27, 2025

Great service the staf is very professional and really knows what they are doing the sale people too More

by francisco.velazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Norm Reeves Mazda responded

Our service crew and sales squad try to work like a pair of workshop wizards. They may not have magic wands, but we think they have magical skills! Hearing you felt they really know what they’re doing means they did their jobs right. If you spot something else we can help with, flag us down, and we'll make something happen. Thank you, Francisco!

August 26, 2025

Khaarion King-Kemp treated me very nicely. I was completely satisfied with my first experience with Mazda. More

by koto.takanaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kharion King-Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Norm Reeves Mazda responded

Your first Mazda outing reads like opening night, and Khaarion clearly nailed the lead role. That kind of calm, confident service turns nervous first-timers into happy regulars. Swing by for an encore anytime, and we’ll roll out the next scene.

August 23, 2025

Service was incredibly quick, they provided me with timely updates throughout the process and also cleaned my vehicle free of charge! More

by Jonathan Treminio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Norm Reeves Mazda responded

Thanks so much, Jonathan. We love hearing that the process was timely and that the free detail put the cherry on top. If you need anything between visits, just give us a shout.

August 22, 2025

thank you thank you thank you thank you thank you thank you thank you thank you More

by RRITCHIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Norm Reeves Mazda responded

That many thank yous? We feel the love loud and clear. Thank you back, and know your cheer boosted our whole team today.

August 21, 2025

When picking up the car, the process was efficient. Bryan, answered all questions, and ensured satisfaction. The service department followed up a few days later to confirm everything was working correc More

by j.s.caldwell0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Norm Reeves Mazda responded

Thanks for sharing this, and for giving Bryan and our service team a shout-out! We love making the car-care experience fit together as neatly as a finished puzzle: efficient pickup, clear answers, and thoughtful follow-up. It’s great to know every piece clicked into place for you.

August 13, 2025

Stephanie made this experience as smooth as and easy! There is a reason why this is my 6th Mazda with her! No hassle. No haggling on process. Just great service and understanding what I, as a customer More

by Dsvatek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Norm Reeves Mazda responded

Wow, six Mazdas with Stephanie? That’s the kind of loyalty that makes our team grin ear to ear. Thanks for trusting us again. We’ll keep doing our best to earn that seventh visit.

August 10, 2025

We just bought our third Mazda from Stephanie. She's the best! We got a very good price for the new CX5 as well as for our trade-in. The whole process, as always, was easy and enjoyable. We wi More

by Lance Newman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Norm Reeves Mazda responded

Third Mazda from Stephanie? Now, that’s loyalty! We’re thrilled to hear you enjoyed both your purchase and service experiences. We’ll be here when you’re ready for Mazda number four!

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