Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.7
1,129 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
Contact Dealership
View Awards

1840 E Airport Freeway

Irving, TX

75062

Directions

By Type

Showing 1,129 reviews

September 30, 2025

As always, the service team here is amazing and deserves all the praise for above and beyond. More

by Javierperdomo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

Norm Reeves Mazda responded

Javier, our team clearly put their superhero tools to work! From quick action to expert care, they’re always ready to swoop in and save the day. Going above and beyond is just another day in their superhero lives. We’re thrilled you noticed their efforts and hope to help you again someday!

September 29, 2025

I’ve been getting my car serviced at this location for a few years now and I’m always pleased with the customer service and service on my car. Everyone is always pleasant! More

by Timarea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Norm Reeves Mazda responded

From one service visit to the next, it’s always great to see a familiar friend. We love keeping your car and your spirits in top shape. Thanks for trusting us at Norm Reeves Mazda, and please swing by anytime.

September 26, 2025

Respectful and carteous with good prices. Time in time out very commendable with full online process. More

by Shuraim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Beason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager who Owen reports too. My apologies but can't remember his name.
Report | Print
Sep 26, 2025 -

Norm Reeves Mazda responded

Shuraim, your kind words honor us like a royal decree! 🏰⚔️ We vow to continue serving you with chivalry, respect, and prices fit for a noble quest. May your next visit be as smooth and gallant as a knight’s joust!

September 20, 2025

The dealership is a clean environment. Nice customer service and friendly. A little bit slow More

by jcharrington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Norm Reeves Mazda responded

Thanks for noticing our clean digs and friendly team! We work hard on both! We hear you on the speed, and we’ll keep looking for ways to trim the pit stop time. Can’t wait to see you again for a smoother lap.

September 15, 2025

Service was awesome! My rating of 1 was for Thaddeus and Trent. Salvador actually listened to us and offered us a discount because of our experience with Trent and Thadde More

by artnalex0
Recommend Dealer
No
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
Report | Print
Sep 16, 2025 -

Norm Reeves Mazda responded

Thank you for taking the time to share your detailed feedback. We’re glad to hear Salvador was able to provide attentive care, but it’s clear that parts of your experience left you disappointed. This is not how we want our customers to feel when visiting us, and we truly value the opportunity to improve. We’ll be sure your feedback is shared with our leadership team so we can continue to improve how we support our guests.

September 12, 2025

Great Trust! Great trust in their diagnostics and service. Supercalifragilisticexpialidocious Awesome, great, fabulous, wonderful, marvelous! More

by Satisfied!
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
Report | Print
Sep 15, 2025 -

Norm Reeves Mazda responded

Why, thank you! What a Supercalifragilisticexpialidocious review! We’re delighted our diagnostics felt like a bit of everyday magic and gave you the trust you deserve. If you ever need us again, we’ll arrive with smiles, cheer, and the same marvelous care.

September 11, 2025

The Norm Reeves Mazda Team treat me like family. I appreciate Terri, Josh, Angela and Lindsay very much. They take good care of me and my cars. Thank you. More

by Shawn H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Lymer
Report | Print
Sep 12, 2025 -

Norm Reeves Mazda responded

Hi, Shawn. Consider this the block party invite! Your kind words make Terri, Josh, Angela, and Lindsay want to bake another batch of great service. Thanks for letting us treat you like one of our own.

September 03, 2025

Very cool staff They guide you through the maintenance stuff very politely. Highly recommend this service center More

by szaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Norm Reeves Mazda responded

Think of the service center as a small ensemble where each team member hits the right note: polite introductions, clear explanations, and coordinated moves that keep the day flowing. We love that the rhythm made the maintenance feel approachable and even a little neat. Appreciate you recommending us.

September 01, 2025

Great customer service. Detailed inventory of repairs. Timely communications. Quick repair timing. Good follow-up. More

by rusviking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2025 -

Norm Reeves Mazda responded

Timely repairs and good follow-up are small things that add up to a better ownership experience. Your feedback reinforces the way our service crew works, so thank you. We’ll be ready for whatever your car needs next.

August 28, 2025

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service. More

by john.zerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Norm Reeves Mazda responded

Thank you for the kind words, John. We pride ourselves on five-star hospitality. Salvador will be thrilled to hear you felt cared for and kept in the loop from check-in to pick-up. We look forward to your next stay with us.

1
2
3
4
...
113