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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.8
1,069 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,069 reviews

March 22, 2025

Very professional and courteous staff. Service was done in timely manner. I didn't wait longer than I was promised when I first came in. More

by AJJEH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Hello! Your comments on our professional and courteous staff are greatly appreciated. We’re committed to delivering prompt and efficient service, and it’s wonderful to know we met your expectations. Thank you for choosing Norm Reeves Mazda and for your thoughtful review.

March 22, 2025

Thank you for solving my problem, everyone is very kind. my car is fine thanks so much More

by carolinaojoslindos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Carolina, we're glad we could help you when you were in need. We want every customer to receive the help and care they deserve, and thank you for choosing us. Please tell your family and friends, so we can assist them like we assisted you.

March 22, 2025

The handling was terrific. I never felt like I was handled and were very professional More

by agrrlpilot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley from the phone contact
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Mar 24, 2025 -

Norm Reeves Mazda responded

Your encouraging words truly energize our team—thank you for sharing your positive experience. It’s rewarding to know you felt respected and that professionalism was consistently evident during your visit. We invite you to explore our service and parts specials, curated to further enhance every aspect of our care.

March 21, 2025

Excelente, prestan un buen servicio, el personal es muy atento y cordial. Lo bueno es que cuentan con el Señor Salvador Torres que habla en español y su trabajo es muy eficiente! More

by luismarquezg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Muchas gracias por compartir tan grata experiencia; nos alegra saber que Salvador Torres y nuestro equipo te atendieron de manera tan eficiente y cordial. Valoramos profundamente tu reconocimiento y nos enorgullece contar con personal que habla tu idioma para brindarte el mejor servicio. Te invitamos a utilizar nuestro sistema de programación de servicios en línea, que facilita y agiliza cada visita.

March 15, 2025

I had an amazing experience @ Norm Reeves Mazda car dealership everything went perfectly. Very nice place, very clean, staff is very polite and attentive. More

by smunagala09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Norm Reeves Mazda responded

Thank you so much for sharing your excellent review! These lovely words mean a lot to us. Thanks for trusting Norm Reeves Mazda, and if you need help with your next upgrade or a service appointment, we're here for you.

March 14, 2025

Scheduled appointment was not on the schedule. Issue that should have been found in the previous visit, 2 weeks earlier found. More

by umbra111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Norm Reeves Mazda responded

We’re disappointed that we didn’t meet your expectations during your Mazda service visit two weeks ago. However, we're pleased that we could discover the issue this time. We hope that you will consider returning so that we can regain your trust. We also will be addressing the fact that your appointment did not appear in our schedule. Thanks for letting us know.

March 14, 2025

The dealer is very productive to get the things done , mean to say never leave the customer without a car they wanted More

by amalaglory2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Norm Reeves Mazda responded

Thank you for rating us 5 stars. It's important to us that our customers find great cars they'll love driving, and our service team is here to keep your ride in top shape, too!

March 14, 2025

I took my car in for a 100k service. The brake job had to be redone but they covered the labor. It was a satisfactory ending but next time I will replace the rotors instead of resurfacin More

by darrellhenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Norm Reeves Mazda responded

Hello, we're glad that your service worked out in the end and appreciate your honest feedback. If you have any questions for us or need help with something else, please don't hesitate to reach out.

March 13, 2025

I am so appreciative for Angela and my entire experience at Norm Reeves Mazda! Recently my Mazda’s battery died, and even after replacing the battery, the car wouldn’t start! I was extremely stressed out bu More

by jordan.leigh.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Norm Reeves Mazda responded

What a relief for you, Jordan! We can understand the utter stress of a dead battery and glad that we could lend a hand by towing your Mazda, giving you a loaner, and fixing your car so you could get back on the road. We're pleased that Angela could make your experience that much bett. Thank you!

March 13, 2025

I had excellent technical communication with both the service advisor as well as the technician working on my vehicle. More

by Hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Tipton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Norm Reeves Mazda responded

That's great that your communication about your Mazda went so well, Hay! If you're looking for service once again, we recommend checking out our service specials beforehand. Thanks so much!

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