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Norm Reeves Subaru Superstore Rockwall

Rockwall, TX

Overview
Employees
Reviews
4.7
44 Reviews
Contact Dealership

1501 E I-30

Rockwall, TX

75087

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Showing 44 reviews

November 12, 2026

Easy to make appointment. Work completed in orderly fashion. Friendly. Clean waiting area with refreshments if wanted. More

by Jafrund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2026

My overall experience purchasing the Honda Odyssey was disappointing. I drove all the way from Frisco to Rockwall based on a ballpark price discussed with the sales advisor, only to be told upon arrival t More

by ROCKINGMEISTER
Recommend Dealer
No
Employees Worked With
Mason Alzirjawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Alzirjawi
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Nov 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

We’re sorry to hear that your Odyssey purchase was disappointing, especially after traveling from Frisco. Clear pricing information and courteous conversations matter to us, and we take your account of the negotiations seriously. Please reach out to Lionel Garcia, our GM, at Lionel.garcia@normreeves.com.

October 31, 2026

Always fast and honest service. They are my go to service center for my Subaru. More

by kmalonson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Your Subaru has its regular spot, and we’re delighted it’s here. Honest answers and quick service are our kind of everyday essentials, and having your Subaru in our regular lineup is a treat!

October 29, 2026

Tried to charge me 2 hours labor for a 1 hour repair. They tried to unjustly charge me for two hours labor for a job finished in one hour. More

by kjmj
Recommend Dealer
No
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Oct 30, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

We’re concerned to hear that the labor pricing left you feeling unfairly charged. The difference you described between the repair time and the quoted labor deserves a closer conversation. Please contact our General Manager, Lionel Garcia, at Lionel.garcia@normreeves.com.

October 21, 2026

They were very easy to work with when purchasing our car and have done a great job when doing maintenance. More

by njbarr1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Pinedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Your experience with us is the perfect October double feature at the drive-in: an easy car purchase for the opening act and great maintenance for the sequel! It's awesome to hear both shows were hits. Pull back into your favorite parking spot, and we'll roll out the next feature.

October 15, 2026

It was a great experience got my 60 k tune up In a timely manner More

by michaelsinclair16
Recommend Dealer
Yes
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Oct 16, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Michael, timely service and a well-tuned car make for a beautiful duet. Keep that engine humming, and we'll see you for the next performance.

October 10, 2026

Everything was great. Quick service. Comfortable waiting area. Snacks were out however. It was good. More

by Ken.schweers
Recommend Dealer
Yes
Print
Oct 12, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Ken, we're happy the service was quick and the waiting area comfortable, and we hear you on the snacks! Our team has made a note to keep the shelves filled. Next time, the treats will be waiting, along with the quick service.

October 09, 2026

Checked out my car and gave inflated estimate of repair The estimate was twice what was expected after research online. More

by kjmj
Recommend Dealer
Yes
Print
Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Thank you for the five stars! We hear you on the estimate, and our door is always open to explain how the numbers come together.

October 08, 2026

Well professional and with good communication skills. Explained well the offers and gave options regarding my inquiries More

by Jo Tadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Hi Jo, we're glad you enjoyed your interactions with Jason and Seth!

October 08, 2026

One of my window button got broken during maintenance service., i am still waiting for the feedback from subaru rockwall for a week and still receiving no response. More

by Jo Tadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Herrera
Print
Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Hi Jo, we hear your concern and appreciate your patience. We'd welcome the chance to speak with you personally. Please reach out to our General Manager, Lionel Garcia, at lionel.garcia@normreeves.com whenever your schedule allows.

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