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Norm Reeves Toyota Dallas

Dallas, TX

4.6
6,222 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,222 reviews

July 10, 2026

great dealership. great sales staff. Tamara was great very helpful. She explained everything perfect'. i would buy my next car from them More

by wildfire2blue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2026 -

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Tamara and our sales staff provided clear explanations and helpful support. We’re pleased the process went smoothly for your Toyota. We look forward to helping you with your next purchase. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 07, 2026

Zero communication and didn’t even do the inspection. I had to pick up my car after hours because he didn’t bother to call me More

by miguelarellanojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and for not meeting your expectations during your visit. We understand how frustrating it is to be left without updates and to have to make arrangements to pick up your vehicle after hours. Your experience is not the level of service we strive to provide, and we would appreciate the opportunity to learn more and address your concerns. Please feel free to contact us directly so we can discuss this further and work toward making things right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 06, 2026

Did not honor appointment and took hours longer than expected and charged more than quoted for services. Wrote to the management regarding the experience and received no reply. More

by jaredn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2026 -

Norm Reeves Toyota Dallas responded

Jared, we're truly sorry to hear about the inconvenience you experienced with your appointment and the lack of response to your concerns. We pride ourselves on providing timely and reliable service, so this feedback is concerning to us. Would you please contact me at your earliest convenience? We would love the opportunity to make this right and regain your trust. Best, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 04, 2026

Shelly is great! She is very nice and I think she does a good job. More

by marylw5044@att.net
Recommend Dealer
Yes
Employees Worked With
Shelly
Jul 04, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the kind feedback. We're glad our team provided friendly and attentive service during your Toyota Prius visit. We look forward to assisting you with your vehicle in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 04, 2026

Shelly. She always does a great job and is very efficient and knowledgeable I also appreciate my cat being washed! Thanks! More

by Stowens41
Recommend Dealer
Yes
Employees Worked With
Shelly. She always does a great job and is very efficient and knowledgeable
Jul 04, 2026 -

Norm Reeves Toyota Dallas responded

We’re thrilled that our team’s expertise made your visit efficient and that your cat enjoyed its wash. Thank you for trusting us with your Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 04, 2026

I had an absolutely fantastic experience purchasing my new Toyota Tacoma at Norm Reeves Toyota Dallas. From the moment I walked in, the process was seamless and stress-free. My sales representative, Pedro More

by yazmintamez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear you had a seamless experience purchasing your Toyota Tacoma. We’re thrilled that Pedro delivered knowledgeable and transparent service without any pressure. Enjoy your Tacoma and thanks for recommending us! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 03, 2026

Great staff, met with a smile once I arrived, clean store!! Delivered as stated and on time More

by M.FAHRNEY
Recommend Dealer
Yes
Employees Worked With
Shelly
Jul 04, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to know our team greeted you with a smile and that you found our facility clean. We’re pleased we delivered your Toyota Tacoma service on time and as expected. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 03, 2026

Great Customer Service & Very Knowledgeable. My Dad Has ALWAYS Bought Cars With Octavio Mendoza. If You Go, Ask For Him. GREAT AT WHAT HE DOES! More

by jgz1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalisa Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Octavio’s expertise and service stood out during your visit. Congratulations on your new Toyota Corolla Cross, and thank you for coming back based on your dad’s recommendation. We look forward to helping you again soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 03, 2026

Muy agradecida a don Pedro Cachay quien es muy amable y siempre me ayuda con mucha paciencia es muy honesto More

by Silviasegura5252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Norm Reeves Toyota Dallas responded

We’re delighted Pedro provided honest guidance and patient support as you picked up your new Toyota Tacoma. Enjoy every adventure in your Tacoma. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 03, 2026

Exelente servicio atencion y oaciencia son rapidos y te resuelven todas las dudas te apoyan y instruyen para obtener y planear tus metas More

by americacarpio7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Norm Reeves Toyota Dallas responded

We’re delighted that Pedro and the team were patient and thorough in resolving your questions about your Toyota. We’re glad they supported and guided you as you plan your goals. Thank you for sharing your positive experience, and we hope to assist you again soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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