Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.6
6,250 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership
View Awards

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 6,250 reviews

July 23, 2026

Dealership did a good job replacing the battery, however, I'm not sure WHY my back windows don't go down? They were both working just fine before taking my vehicle in for service ?? More

by Ceecee7272
Recommend Dealer
Yes
Employees Worked With
Joshua Williams
Report | Print
Jul 23, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing this feedback. We’re sorry to hear about the window issues you’re experiencing, and we’d be happy to look into this further for you. Please reach out directly to our service team at your convenience. - Norm Reeves Toyota Dallas

July 21, 2026

Good service I was on hold for a long time, the rest is fine Good More

by ricortes1
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Jul 21, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad to receive your five-star rating. Apologies for the time you spent on hold and thank you for your patience. We’re happy the service on your Toyota Sienna was otherwise smooth. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 21, 2026

Angel was fantastic to work with. True star they made sure everything in the process was handled and was special More

by BRIAN.WITTNEBEN
Recommend Dealer
Yes
Employees Worked With
Tyrell Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Petit Rosillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2026 -

Norm Reeves Toyota Dallas responded

What a pleasure to hear Angel made your Toyota purchase feel seamless and special. We’ll be sure to share your kind words with her. Please let us know if there’s anything else we can help you with down the road. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2026

The salesmen we worked with did not ensure our car was ready for being sold. We took possession of the car unknowingly with a nail in the tire and without a wheel lock key. The car also did not include th More

by shelleyw1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalisa Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bishwa Panthi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Cowart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2026 -

Norm Reeves Toyota Dallas responded

Shelley, I sincerely apologize for the issues you encountered with your purchase. It's unacceptable to us that your car wasn't ready for delivery, and we clearly missed the mark here. I want to make things right and ensure all of these concerns are addressed promptly. Please reach out so I can assist you immediately. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 18, 2026

Carmine was absolutely amazing and made the process very smooth and enjoyable. I definitely recommend seeing Carmine Liuzzi More

by mattdiscostu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmine Liuzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

Matt, we are very happy to hear that you received excellent service from Carmine and team, thank you for your business and we hope to work with you again at Norm Reeves Toyota Dallas.

July 17, 2026

They repaired my vehicle on time It was great experience. Awesome customer service I got informed every detail when repairing my vehicle. More

by davidgarzaus
Recommend Dealer
Yes
Employees Worked With
Sergio leyva
Report | Print
Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

David, thank you for sharing your positive experience with Norm Reeves Toyota Dallas! We look forward to seeing you again in the future! Safe travels!

July 17, 2026

Worst experience ever. Unprofessional people. Taking pictures of personal information on personal phones. Etc. etc. More

by ALFREDO017
Recommend Dealer
No
Employees Worked With
Admeh
Report | Print
Jul 20, 2026 -

Norm Reeves Toyota Dallas responded

Alfredo, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Always exceptional. Words, words, words, words, words, words, words, words, words, words, words, words, words. More

by dave.holt49
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Report | Print
Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your continued trust in our service team for your Toyota Tacoma. We’ll share your feedback with Shelly. Feel free to visit us anytime for maintenance or questions. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

You put the correct size tires on this time! Otherwise, I can get Toyota service at dealers closer to me. I choose Norm because of Shelley. More

by dave.holt49
Recommend Dealer
Yes
Employees Worked With
Shelley
Report | Print
Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to hear we got the right tires on your Toyota Tacoma. We appreciate you choosing our service team even with closer options, and we look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Once I pulled into the service bay it was at least 3 or more minutes before anyone came to my vehicle to ask me what I was there for. In the past I’ve been greeted quickly. Customer service at this locatio More

by betheariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know and the impression left wasn’t remarkable enough to remember.
Report | Print
Jul 19, 2026 -

Norm Reeves Toyota Dallas responded

Beth, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. Please send us a message with your contact information so we can reach out. We would love the opportunity to touch base with you and address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

1
2
3
...
625