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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,292 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,292 reviews

March 24, 2025

Everyone was very kind and we appreciate the help finding the car we purchased. Thank you, Scott, for working beyond your regular hours to make it all come together. More

by lindasroan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Henderson, Scott Smith
Mar 25, 2025 -

Norm Reeves Toyota Dallas responded

Linda, we're delighted to hear that Scott and the team at Norm Reeves Toyota Dallas went above and beyond for you. Thank you for choosing us, and enjoy your new car!

March 24, 2025

Shelly is the bomb! They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expir More

by jonchennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
Mar 25, 2025 -

Norm Reeves Toyota Dallas responded

Jon, we're glad to hear Shelly made a positive impression at Norm Reeves Toyota Dallas! Please don't hesitate to bring your vehicle in so we can address the rear camera issue before your warranty expires.

March 24, 2025

Great service again. I enjoy coming there as they treat everyone with respect and always with a smile More

by dejesusangel09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Norm Reeves Toyota Dallas responded

Dejesusangel09, we're delighted to hear that you enjoy visiting Norm Reeves Toyota Dallas and appreciate the respectful service with a smile. Thank you for your continued support!

March 23, 2025

I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm More

by ANHASSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

ANHASSAN, I apologize for the long wait you experienced during your oil change. We strive to provide efficient service and it's disappointing to hear we fell short this time. If you wish to discuss this issue further, please reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 22, 2025

Victor was great to work with, he did a great job getting the answers to all my questions. More

by f.auditore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Salazar-Arzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Breaud
Mar 24, 2025 -

Norm Reeves Toyota Dallas responded

We truly appreciate your support—thank you for the five stars! – Norm Reeves Toyota Dallas

March 22, 2025

It was a great experience I have purchase other vehicles there and it was the same great service. More

by H34pbray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd
Mar 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for trusting the Norm Reeves Toyota Dallas team with your automotive needs! We're truly grateful for your support and look forward to seeing you next time!

March 22, 2025

Yaela made this buying experience the best of my life and I’ve been around awhile. I will be coming back to her for my car buying needs from now on. Thank you! More

by brycebostic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Yaela made your experience at Norm Reeves Toyota Dallas so memorable! Thank you for choosing us, and we look forward to assisting with all your future car buying needs.

March 22, 2025

Great service with new ownership and new service writer (John Pena). Only disappointment was no discount for prior loyalty (5 new vehicles and 2 used), disabled veteran, or any other reduction. No mentio More

by marysolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

Marysolis, we appreciate you sharing your feedback. We're glad to hear about the great service but understand your concerns regarding discounts and loyalty. We appreciate your past support and will consider this as we continue improving our customer experience. If you wish to discuss this issue further, please reach out to our dealership at (945) 270-8412. Thank you.

March 22, 2025

Bad experience timing and service disappointing car wasn’t even washed after two hour wait More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Norm Reeves Toyota Dallas responded

Aaron, thank you for the review. It's disappointing to hear you're not satisfied with your experience. This feedback is appreciated and will be used to help us improve our service & processes moving forward. If you wish to discuss this issue further, please reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 22, 2025

Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and More

by Stella Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly was who came to ask me have I been assisted. While Harveen acted like he didn’t see me sit there with my car.
Mar 24, 2025 -

Norm Reeves Toyota Dallas responded

Stella, we're sorry to hear about your experience at Norm Reeves Toyota Dallas. We appreciate you bringing this to our attention and will address it with the team. Your feedback is important in helping us improve our service for everyone.

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