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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,301 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,302 reviews

January 04, 2022

Our experience these past few weeks trying to secure a 22 Tundra with our desired options was a breeze once we found Liane Mann at Cowboy. It took a couple tries, but thru word of mouth we found Liane and sh More

by Celina and Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liane Mann
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave us a great review. It's fantastic to hear that Liane provided you with great customer service while assisting you with your new purchase! Thank you for choosing Cowboy Toyota! Congratulations, Celina, and Kathy on your brand new Tundra!

January 04, 2022

Just bought a 3rd car from David! Will definitely be back to buy a fourth from him next time! We love this guy! More

by Gallegossergio72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Congratulations on your new purchase! It's great to hear that David was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Cowboy Toyota! We look forward to continuing to serve you for years to come.

January 04, 2022

This is a great dealership with great cars and also they have an excellent customer service. More

by noe10pineda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 04, 2022

Beautiful facility, easy online reservation, very fast service and polite employees. Everything was great, happy to come back More

by Justinhanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Justin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 03, 2022

Scott was very pleasant to work with and he got me the car I wanted. More

by chris.lacey64
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Scott was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 03, 2022

Very happy with our experience at Cowboy Toyota, David was a very down to earth professional who help to make sure we were in our car the same day. The most easy quick car buying experience ever!! In and More

by Charlyg62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear David delivered such a great experience!

Jan 04, 2022 -

Charlyg62 responded

I only have one issue. My main question to David when talking about the car was does it have heated seats and he said yes. Well it’s been freezing cold and he was not honest with me or didn’t know the car very well because there are no heated seats and I’m pretty upset about that.

January 01, 2022

This was the first car I bought by myself and everybody was so nice and helpful. My stress was minimized. I had a good experience. My RAV4 is great! More

by barbara.roden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Breaud, Scott Henderson
Jan 03, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, Barbara, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you'll continue to enjoy your new RAV4!

January 01, 2022

Scott was very kind and knowledgeable about the vehicles. He was very patient and took the time to show us all the amazing features my car had before we were even thinking of buying it. I can tell he enjoys More

by anandradha30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
Jan 03, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott and our team here at Cowboy Toyota.

January 01, 2022

I paid for the car and realized when I got home that the incorrect price was charged. I went back to dealer and I was refunded $900. I was handed the check without an apology. More

by ehopedallas
Recommend Dealer
No
Employees Worked With
Richard Breaud, Scott Henderson, Tobias Fulton
Jan 18, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your review. Our goal is to make sure everyone that visits the dealership has a top notch experience, and while we're glad to hear that the issue was resolved, we are sorry that we didn't meet our goal in this case. We apologize for any inconvenience we may have caused. Please don't hesitate to reach out to us if there is anything further we can do to turn this around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

January 01, 2022

Liane and Mr Shaw were great to work with and made me feel at ease. More

by ladonnajjharris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liane Mann
Jan 03, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Liane and our team, and we look forward to working with you again.

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